Please login to access this website.
Acceptable Use Policy
Effective Date: January 01, 2025
Pellea Fitness is an online and offline community and marketplace dynamic sub-platform operated by Pellea Inc. Throughout its sites, the terms “we”, “us” and “our” refer to Pellea Fitness (hereinafter “Pellea”). It provides the tools and technology for vendors (“merchants” or “suppliers”) to set up an online store and sell products or services on their website, mobile application, physical locations, marketplace, and more. While we believe the free and open exchange of ideas, products or services is a key tenet of commerce, some activities are incompatible with Pellea Fitness’s mission to make our community and marketplace dynamic sub-platform better for members (“customers or clients”), vendors (“merchants” or “suppliers”) and affiliates (“associates”). This Acceptable Use Policy (“AUP”) describes prohibited activities in connection with your use of the Services.
For this AUP, “Materials” means any photos, images, videos, graphics, written content, audio files, code, information, data, or other content uploaded, collected, generated, stored, displayed, distributed, transmitted, or exhibited on or in connection with your Account.
The following AUP is in place to make sure that Pellea remains a fun and safe place for everyone. Note: the policies below are enforced under Terms of Use sections 4.1 and 4.2 and provided for further insight. Review Pellea’s Terms of Use in its entirety for complete details. Please also see our Privacy Policy, Terms of Use, and Terms of Service Policies. Violations of these policies may result in a range of actions including, but not limited to:
THE FOLLOWING ACTIVITIES ARE PROHIBITED:
Child Exploitation and Sexually Explicit: You may not offer, products or services, or post or upload Materials that exploit or abuse children, including but not limited to images or depictions of child abuse or sexual abuse, or that present children in a sexual way, nudity, sexually explicit content or is otherwise obscene, pornographic, indecent, lewd, or suggestive.
Harassment, Bullying, Defamation, and Threats: You may not offer, products or services, or post or upload Materials, that harass, bully, defame or threaten a specific person. Stalking, intimidation, threats, and harassment of other members, vendors, or affiliates are prohibited. Harassment is defined as a pattern of offensive behaviour that appears to have the purpose of adversely affecting a targeted person or persons. Examples of harassment include making threats, repeated unwanted contact with a person, and posting the personal information of another person. Pellea reserves the right to take action (see above) on profiles we believe may pose a threat to future members, vendors, or affiliates of the Pellea community. Our members, vendors, and affiliates join Pellea to create friendships. Don’t contact other members, vendors, or affiliates for dating, or use the site to find sexual partners. We will consider this harassment. We take reports of unwanted sexual advances, in both marketplaces, seriously and they may be considered violations of our policy. Respect others’ boundaries. If another person lets you know they are uncomfortable, respect their feelings, and take a step back.
Hateful Content: You may not offer, products or services, or post or upload Materials, that condone or promote violence as acceptable, glamorous or desirable against others based on race, ethnicity, colour, national origin, religion, age, gender, sexual orientation, disability, medical condition, veteran status stereotypical depiction or is otherwise abusive or inflammatory, including content that has offensive language or images.
Illegal Activities: You may not offer, products or services, or post or upload Materials, that contravene or that help, or promote activities that contravene, the laws of the jurisdictions in which you work, or do business as unlawful content for which Pellea has received a court order removed. Don’t engage in nor encourage illegal activity; don’t violate any applicable law or regulation.
Misrepresentation. You must be yourself misrepresenting yourself as someone else is prohibited. This includes representation as an agent, representative, employee, or affiliate of Pellea.
Intellectual Property: You may not offer, products or services, or post or upload Materials, that infringe on the copyright or trademarks of others like unlawful content that infringes on the rights of a third party including intellectual property, privacy, publicity or contractual rights
Malicious and Deceptive Practices: You may not use the Services to send malware or host phishing pages. You may not do activities or upload or distribute Materials that harm or disrupt the operation of the Services or other infrastructure of Pellea or others, including Pellea’s third-party providers. You may not use the Services for deceptive commercial practices or any other illegal or deceptive activities like unsolicited promotions, political campaigning, advertising or solicitations – including content used to promote a business or, products or services – without our written consent
Personal and Confidential Information: You may not post or upload any Materials that contain personally identifiable information, sensitive personal information, or confidential information, such as credit card numbers, confidential national ID numbers, phone numbers, addresses, or account passwords unless you have consent from the person to whom the information belongs or who is otherwise authorized to give such consent.
Self-Harm: You may not offer, products or services, or post or upload Materials that promote self-harm.
Spam: You may not send unsolicited commercial electronic messages using the Services. We value human interaction and want the content on our site and sent to our members, vendors, or affiliates to be personalized and valuable. Copying and pasting the same message across the site, in member-to-member, member-vendor, vendor-to-member or member-to-affiliate, affiliate-to-member messages, Requests, Groups, Local discussions, or Event listings is not permitted.
Terrorist Organizations: You may not offer products or services, or post or upload Materials, that imply or promote support or funding of, or membership in, a terrorist organization.
Improper Use: You may not use Pellea improperly. Using Pellea in a way that could interfere with other members, vendors, or affiliates from fully enjoying the site or that could impair the functioning of the site is prohibited. This includes posting anything to the site that includes viruses, corrupted data, or other potentially harmful code. Attempting to avoid Pellea systems, or using these systems in a way which undermines their intent, is prohibited.
We may, at any time and without notice, remove any Materials, and suspend or end your Account or your access to the Services if you engage in activities that violate the letter or spirit of this AUP, including activities outside of your use of the Services.
Pellea has the right, but not the obligation, to check or investigate any Materials and your use of the Services at any time for compliance with this AUP and Pellea’s Terms of Use and Terms of Service, or any other agreement between you and Pellea governing your use of the Services (collectively, the “Terms”). Our determination of whether a violation of this AUP has occurred will be final and binding, and any action taken about enforcing this AUP, including taking no action at all, will be at our sole discretion.
Pellea may change this AUP at any time by posting a revised version at https://fitness.pellea.com/acceptable-use-policy. By continuing to use the Services or access your Account after a revised version of the AUP has been posted, you agree to comply with the latest version of the AUP. In the event of a conflict between the AUP and the Terms, this AUP will take precedence, but only to the extent required to resolve such conflict. Capitalized terms used but not defined in this AUP shall have the meanings in the Terms.
If you feel that a member, vendor, or affiliate of the Services has violated this AUP, please contact us at https://fitness.pellea.com/contact-us.
[Re: Report AUP Violation]
Illegitimate Profile: You may not create more than one Profile. Duplicating, faking, and joking profiles are not allowed. The first profile that you create must be you and is the only one that you may have. Our trust network needs everyone to stand by his or her reputation.
Don’t Attack Others or Their Content: Personal attacks are not allowed on Pellea, nor are disrespectful or insulting attacks directed at others and their contributions to the community. See Pellea’s Privacy Policy, Terms of Use, and Terms of Service for more information.
Retaliation Is Not Okay: It is never okay to violate Pellea’s Policies, even in response to another person who has done so.
THE FOLLOWING ACTIVITIES ARE ALLOWED:
Be Considerate and Respectful: This is a core Pellea principle that requires you to treat others in the Pellea community with civility, respect, and consideration – both marketplaces. Respect opposing or differing opinions and beliefs. Try to listen to and understand others with whom you may disagree. Encourage others in the community to also be welcoming and respectful.
Respect Others: Pellea is a meeting place for people of different cultures, lifestyles, and ideals. By joining our community, you promise to communicate with respect and consideration, even if you meet someone you disagree with.
Work Together to Resolve Disputes: Pellea is always encouraged to work through their member, vendor, or affiliate disputes and problems together with the others. Working together with others and appreciating different viewpoints are important aspects of the Pellea experience.
Use Good Judgment and Be Empathetic: When interacting with others on Pellea, try to see the world from their perspective. People contribute to the Pellea community in their own way. Disputes between members, vendors, or affiliates can occur when different cultural norms create a misunderstanding, as many things are acceptable in some cultures and unacceptable in others.
Interactions With Others: It is okay to disagree. Alternative points of view are a key part of cultural exchange as long as your comments are civil, respectful, and polite. Remember to give the impression of assuming goodwill on the part of the person with whom you are disagreeing.
Stay Safe: Safety Is a Cornerstone of the Pellea Community. Member, Vendor, and Affiliate safety are very important to Pellea and the health of the community. Please check the Safety Tips section on the Safety Tips page for more information.
Price Right: You may reasonably charge for your products or services. Vendors asking members for money towards paid products or services are allowed.
Leave References: The reference system allows members, vendors, and affiliates to share information about their interactions with others enabling the community to make more informed decisions.
Vendors who have sold to members or members who have bought from vendors are permitted to give private feedback (to Pellea) and public references within 14 days after the offered products or services. Members must have a product or service request with the “Yes” “Maybe” or “Confirmed” status to leave a vendor reference. Other members may create references under the “Other” or “Friend” reference designations (as opposed to “vendor”).
References should be correct and relevant to the experience with the recipient.
Pellea does not generally interfere with reference content left by members, vendors, or affiliates. In extremely rare circumstances, Pellea may censor, temporarily hide, or remove reference content if it violates our Reference Guidelines.
A reference may be censored, temporarily hidden, or removed in the following cases:
Note: When contacting us regarding trust and safety, the reporter should provide the false statement, and details of the exact location of the evidence within the Pellea website.
Note: For example, left from a blank profile that was created only to leave the reference.
If you’ve received a reference that falls under the above cases, please Contact Us. Please include a link to your profile, the name of the member, vendor or affiliate whose reference you are disputing, and the exact guideline(s) you believe this reference violates.
Pellea is generally unable to verify the accuracy of references describing offline interactions and only acts when a violation of this policy has occurred.
Pellea members, vendors or affiliates can only report references left on their profile.
Note: Pellea staff reserves the right to remove any reference that undermines the integrity of the Reference System
Report Violations: If you feel another person is violating Pellea’s policies, use the Flagging or Report tools next to posts, events, messages, and profiles. You can also Contact Us.
Pellea Inc. d.b.a. Pellea Fitness © 2016 – 2026
Privacy Policy
Effective Date: January 01, 2025
SECTION 1 – INTRODUCTION
Welcome to Pellea Inc.’s Pellea Fitness (hereinafter “Pellea”)!
As part of our mission of helping make our online and offline community and marketplace dynamic sub-platform better for everyone, Pellea collects and processes a lot of information. This Privacy Policy is intended to help you better understand how we collect, use and store your personal information—whether you are a vendor (“merchant” or “supplier”) that uses Pellea’s products or services, applications or services (together, the “Services”), a member (“customer” or “client”) that shops at a store using our technology, an affiliate (“associate”), or whether you’re simply visiting these websites. By using any of Pellea’s Services, or by dealing with partners using Pellea’s Services, you are agreeing to the terms of this Privacy Policy and, as applicable, Pellea’s Terms of Use and Terms of Service.
We may update this Privacy Policy from time to time to show changes to our privacy practices or for other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will give you notice of such changes by posting the revised policy on these websites, and where appropriate, by other means. By continuing to use these websites or the Support Service after these changes are posted, you agree to the revised policy.
SECTION 2 – INFORMATION FROM VENDORS
Privacy matters! If you are a Vendor, you agree to post a privacy policy on your storefront that complies with the laws applicable to your business. You also agree to get consent from your Members for the use and access of their Personal Information by Pellea and other third parties. In addition, if you are collecting any sensitive Personal Information from your Members (including information about medical or health conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or sexuality), you agree to get affirmative, express consent from your Members for the use and access of sensitive Personal Information by Pellea and other third parties.
What information do we collect from Vendors and why?
We collect your name, company name, business type, website, email address, phone number, address, Twitter, Facebook, Instagram, Linkedin, Youtube, Pinterest, Snapchat, Telegram or other social media handles, policies, Stripe Account, payment account, credit card details, and GST/HST number;
Other background information, such as your store name, store description, seller info, branding, store banners, store icon, product or service name, product or service description, product or service short description, categories, feature image, gallery, SEO title, SEO descriptions, keywords and other self-descriptions you choose to give.
We need this information to give you our Services; such as, to confirm your identity, contact you, and invoice you.
We collect data about the Pellea-hosted web pages that you visit. We also collect data about how and when you access your account, including information about the device and browser you use, your network connection and your IP address.
We need this information to give you access to and improve our Services.
Upon completing the sign-up process for the products or services, and depending on your location, we may create a Pellea Payments account on your behalf. If you activate a Pellea Payments account (applicable only to Canada, US, UK, and Australia Partners), we collect your business address, business type, business ID number, date of birth (if you are an individual business owner), bank account information and government-issued identification information, such as your Social Security Number or your Social Insurance Number or if you are Canadian Partner and choose not to give your Social Insurance Number, a copy of your government-issued identification.
We need this information to create a Pellea Payments account for you, to give you Pellea Payments services, including fraud and risk monitoring, and to comply with applicable legal and regulatory requirements.
We collect Personal Information about our Members that you share with us or that offer while shopping or during checkout.
We use this information to give you our Services so that you can process orders and better serve our Members.
We will also use Personal Information in other cases where you have given us your express permission.
When do we collect this information?
We collect Personal Information when you sign up for our Services when you access our Services or otherwise give us the information.
SECTION 3 – INFORMATION FROM MEMBERS
We collect the information you give to us, such as when you create an account, update your profile, use the interactive features of our Services, take part in contests, promotions or surveys, request customer or client support or otherwise communicate with us.
What information do we collect and why?
The types of information we may collect include:
Members’ username, first name, last name, full name, nickname, profile type, date of birth, gender, current location, email address, phone number, photographs, shipping and billing address, payment details, IP address, and device data;
Basic information relating to activities want to learn, activities can teach, permitted activities in facilities, present skill level, level of teaching expertise, group size for learning, group size for teaching, how long for learning, how long for teaching, how long in facilities, learning facilities access, teaching facilities access, access to facilities, learning equipment available, teaching equipment available, equipment available in facilities, learners willingness to travel, teachers willingness to travel, leaner goals, teachers qualifications, facilities requirements, learners availability, teacher availability, facilities availability, learners frequency, teachers price, facilities prices, learners attire, teacher attire, learners start date, teachers start date, facilities start date, learners end date, teachers end date, facilities end date, learners information, teachers information, facilities information;
Extra information relating to languages learned, relationship status, social networks (i.e. Twitter, Facebook, Instagram, Linkedin, Youtube, WhatsApp and other social networks, personal URL, IM username), personal description, work details, educational backgrounds, professional skills, given qualifications, specific training, many accomplishments, distinct qualities, regular hobbies, general interests, life experience, and world views;
Messages and interactive forum information, discussion group posts, media posts in galleries, messages to other Members and information you give about activities and events; different backgrounds, contact and demographic information, emergency contact, and other self-descriptions you choose to provide.
Information stored on your mobile devices, such as your photos, calendar information, and contacts, should you permit us to this information?
Information about you from other Members such as trust ratings, friend connections, public references, and other interconnections and interactions between you and other Members.
Information provided to us by you as a part of the identity verification process. This includes the identity document and images used in the process, as well as the information included in the identity document provided.
We need this information to offer Members our Services, including supporting and processing orders, authentication, and processing payments. We also use this information to improve our Services.
When do we collect this information?
Information is collected when a Member uses or accesses our Services, such as when a Member, places an order with a Vendor on our site, or signs up for an account on our site as a Member.
SECTION 4 – INFORMATION FROM AFFILIATESAffiliatese are individuals or businesses that have agreed to the terms of the Pellea Partner Program to work with Pellea to promote the Services by (a) referring customers or clients to Pellea; (b) developing Pellea store themes for Affiliate use; or (c) developing apps using the Pellea Application Interface (API) for Affiliate use.
What information do we collect from Affiliates and why?
We collect your name, website, payment email address and how you will promote us.
We use this information to work with you, confirm your identity, contact you, and credit you.
We collect data about the Pellea-hosted web pages that you visit and how and when you access your account, including information about the device and browser you use, your network connection and your IP address.
We use this information to give you access to and improve our Services.
We collect Personal Information about our Members that you share with us or that they give to us directly.
We use this information to work with you and to offer our Services to our Members.
We will also use Personal Information in other cases where you have given us express permission.
When do we collect this information?
We collect this information when you sign up for an Affiliate Account, when you sign up one of your Members for our Services, or when our Members sign up themselves. We also collect any other information that you might give to us.
SECTION 5 – INFORMATION FROM PELWEBSITEITES VISITORS AND SUPPORT USERS
What information do we collect and why?
From Pellea website visitors, we collect information about the device and browser you use, your network connection and your IP address. We also collect Personal Information submitted by you via any messaging feature available from any of our websites (“Messaging Feature”).
We may also receive Personal Information when you buy tickets or make other requests to Pellea via any of our websites.
From telephone support users, we collect your phone number and call audio.
From chat support users, we collect your name, email address, information about the device and browser you use, your network connection, your IP address and chat transcript.
From forum users, we collect your name, email address and website URL.
We use this information to give and enhance our Services (including servicing your account, if applicable), and answer any questions you may have.
When do we collect this information?
We collect this information when you visit Pellea-hosted web pages, use Services offered on our websites or engage with us either by email, web form, instant message, phone, or post content on or through our websites (including forums, blogs and via any Messaging Feature). We also collect any other information that you might give to us.
SECTION 6 – CONSENT
What is the age of consent?
By using these websites, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
How do you get my consent?
When our Members’, Vendors’ or AAffiliatesgive us personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or allow you to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting our Privacy Compliance Officer here or via email at [email protected].
[Re: Privacy Compliance Officer]
SECTION 7 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Use or Terms of Service.
SECTION 8 – PELLEA
Our store is hosted on fitness.pellea.com/They give us an online e-commerce platform that allows vendors to sell our products or services to members and affiliates to refer members to them.
Your data is stored through Pellea’s data storage, databases and the general Pellea application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Pellea stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Pellea’s Terms of Use and Terms of Service or Privacy Statement here.
SECTION 9 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and show your information to the extent necessary to allow them to do the services they give to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their privacy policies concerning the information we are required to give to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the way your personal information will be handled by these providers.
In particular, remember that certain providers may be in or have facilities that are located in a different jurisdiction than either you or us. So if you choose to do w transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s websites or are redirected to a third-party website application, you are no longer governed by this Privacy Policy or our website‘s Terms of Use and Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and urge you to read their privacy statements.
Social Media Tools
We may offer social sharing features or other integrated tools which let you share actions you take on our Services with other media, and vice versa. The use of such features enables the sharing of certain information with your friends or the public, depending on the settings you set up with the third party that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the third parties that give these social sharing features. Pellea may also allow you to get access to Google Maps. Please note that when you use Google Maps, you are subject to Google’s privacy policy, as amended by Google from time to time.
SECTION 10 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you give us your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and carry out additional generally accepted industry standards.
Privacy Setting
You may change your privacy settings and decide whether certain information about you will be visible to others by navigating to “Account & Settings” on our websites and editing your “Privacy Settings.”
Account Information
You may update or correct information about you or deactivate your account at any time by logging into your account and editing your profile. Pellea will not give members access to account data that is not already available to a logged-in member. Even after you deactivate your account, we may keep certain information as required by law, for legitimate business purposes or to protect member safety. If your account is deactivated, Pellea will give access to the data associated with the deactivated account upon receipt of the required legal documentation.
Location Information via Mobile Device
You can turn location-based services on and off by adjusting the settings of your Internet browser or mobile device and after the standard uninstall process removing Pellea’s application from your device. Doing so, however, may mean that you cannot use all or a portion of our Services.
Information From Cookies and Similar Tracking Technologies
What is a cookie? A cookie is a small amount of data, which may include a unique identifier. Cookies are sent to your browser from a website and stored on your device. We assign a different cookie to each device that accesses our websites or websites.
Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt out of cookies or not.
_session_id, unique token, sessional, Allows Pellea to store information about your session (referrer, landing page, etc).
_Pellea_visit, no data held, Persistent for 30 minutes from the last visit, Used by our websites or websites provider’s internal stats tracker to record the number of visits.
_Pellea_uniq, no data held, expires midnight (on the visitor) of the next day, Counts the number of visits to a store by a single Member.
cart, a unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional.
storefront_digest, unique token, indefinite If the shop has a password, this is used to decide if the current visitor has access.
Why does Pellea use cookies and similar tracking technology?
We use cookies to recognize your device and give you a personalized experience.
We also use cookies to serve targeted ads from Google, Facebook, Bing, and other third-party partners.
Our third-party advertisers use cookies to track your earlier visits to our websites or websites and elsewhere on the Internet to serve you targeted ads. For more information about targeted or behavioural advertising, please visit https://www.networkadvertising.org/understanding-online-advertising.
Opting out: You can opt out of targeted ads served via specific third-party partners by visiting the Digital Advertising Alliance’s Opt-Out page.
We may also use web beacons, tracking technology and other automated tracking methods on our websites or websites, in communications with you, and in our products or services, to measure performance and engagement.
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
The purpose of a cookie is to find you electronically, store your preferences for viewing our webpages, allow “remarketing” relevant to your interests based on your visits to our site, and show you relevant ads on our websites or websites and across the Internet.
Cookies are stored on your device to help us in providing and improving our Services. For example, we use cookies to keep you logged into your account and we use data collection devices such as Analytics to help analyze our web page flow, measure promotional effectiveness and give you information relevant to your interests.
Through first-party and third-party cookies, third parties may collect information about you while you are visiting Pellea-hosted web pages and other websites. They may use these results to show you advertisements on Pellea-hosted webpages and across the Internet based on your visits to these sites. We do not collect this information or control the advertising content that you will see.
When and why do we share Personal Information with third parties?
Pellea works with third parties to help give you our Services and we may share Personal Information with them to support these efforts. In certain limited circumstances, we may also be required to share information with third parties to conform to legal requirements or to respond to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also receive Personal Information from our partners and third parties.
Personal Information may be shared with third parties to prevent, investigate, or act on illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Use, Terms of Service, or any other agreement related to the Services, or as otherwise required by law.
Personal Information may be shared with third-party partners to help us conduct marketing and/or advertising campaigns.
Personal Information may also be shared with a company that acquires our business, whether through merger, acquisition, bankruptcy, dissolution, reorganization, or other similar transaction or proceeding. If this happens, we will post a notice on our home page.
Pellea is responsible for all transfers of Personal Information to third parties under the EU-U.S. Privacy Shield Principles, the U.S.-Swiss Safe Harbor Framework, and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
Pellea will always ask for your consent before sharing your Personal Information with third parties for purposes other than those described in Section 9.
Pellea remains responsible for Personal Information transferred to a third party for processing or to support our efforts in providing you with our Services. Any Personal Information transferred to a third party for data processing is processed by our instructions, and is subject, by law, to a comparable level of protection as that provided by Pellea.
A “comparable level of protection” means a level of protection generally equal to that provided by Pellea.
What do we do with your Personal Information when you terminate your relationship with us?
We will continue to store archived copies of your Personal Information for legitimate business purposes and to comply with the law.
We will continue to store anonymous information, such as websites or website visits, without identifiers, to improve our Services.
What we don’t do with your Personal Information?
We do not and will never share, show, sell, rent, or otherwise give Personal Information to other companies (other than to specific Pellea Partners you may be interacting with) for the marketing of their products or services.
If you are a Partner using Pellea’s Services, we do not use the Personal Information we collect from you or your Members to independently contact or market to your Members. However, Pellea may contact or market to your Members if we get their information from another source, such as from the Members themselves.
How do we keep your Personal Information secure?
We follow industry standards on information security management to safeguard sensitive information, such as financial information, intellectual property, employee details and any other Personal Information entrusted to us. Our information security systems apply to people, processes and information technology systems on a risk management basis.
We do annual audits to make sure our handling of your credit card information aligns with industry guidelines. We are certified as a PCI DSS Level 1 compliant service provider, which is the highest level of compliance available, and our platform is audited annually by a third-party qualified security assessor.
No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your Personal Information.
Residents of the European Economic Area (“EEA”)
Pellea works with Partners and users around the world, including in the EEA. If you are located in the EEA, your personal information is processed by Pellea’s Irish partner, Pellea Inc. Please note that as part of our service, we may transfer your personal information to other regions, including Canada and the United States. To make sure that your information is protected when transferred out of the EEA, Pellea relies on the EU-U.S. Privacy Shield (described in more detail below), as well as inter-company agreements between our various partners that may process your information on behalf of Pellea International Inc.
Additionally, if you are located in the EEA, you have certain rights under European law concerning your data, including the right to ask for access to, correct, amend, delete, or limit your data. To exercise these rights, please reach out to us using the contact information below.
How do we protect your information across borders?
While Pellea Inc. is a Canadian company, we offer services to Members and our technology processes data from users around the world. Accordingly, Pellea may send your personal information outside of the country, state, or province in which you are located.
Pellea (specifically Pellea’s partners Pellea Data Processing (USA) Inc., Pellea Payments (USA) Inc., and Pellea (USA) Inc.) complies with the EU-U.S. Privacy Shield Framework, about the collection, use, and retention of Personal Information from data subjects in the European Economic Area (“EEA”), and with the U.S.-Swiss Safe Harbor Framework about the collection, use and retention of Personal Information from data subjects in Switzerland. In this regard, we have certified that we adhere to the Privacy Shield Principles of notice, choice, accountability for transfers, security, data integrity and purpose limitation, access, recourse, enforcement and liability.
If you are located in the EEA or Switzerland and believe that your Personal Information has been used in a way that is not consistent with the relevant privacy policies listed above, please contact us using the information below. If your complaint or dispute remains unresolved, you may also contact the International Centre for Dispute Resolution®, the international division of the American Arbitration Association® (ICDR/AAA). This organization provides independent dispute resolution services, at no charge to you. ICDR/AAA can be contacted at https://adr.org.
If, after attempting to resolve a dispute through ICDR/AAA, you feel that your concerns about the use of your Personal Information have not been resolved, you may seek a resolution of the issue through binding arbitration. For more information about the binding arbitration process, please visit https://privacyshield.gov.
By participating in the EU-U.S. Privacy Shield Framework and the U.S.-Swiss Safe Harbor Framework, Pellea’s participating U.S. entities are subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission. For more information about the EU-U.S. Privacy Shield, please visit https://privacyshield.gov (you can view Pellea’s certification statement athttps://privacyshield.gov/participant?id=a2zt0000000TNSNAA4&status=Active). For more information about the U.S.-Swiss Safe Harbor Framework, please visit https://export.gov/safeharbor_swiss.
Control and access to your Personal Information
You keep all rights to your Personal Information and can get access to it anytime. Also, Pellea takes reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information. You can update many types of Personal Information, such as payment or contact information, directly within your account settings. If you are unable to change your Personal Information within your account settings, please contact us to make the required changes. It’s important to remember that if you delete or limit the use of your Personal Information, the Services may not function properly.
Questions and Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, want more information or have any questions about this Privacy Policy, please contact our Privacy Compliance Officer here or via email at [email protected].
[Attn: Privacy Compliance Officer]
Pellea Inc.
Toronto, ON, M5B1G7, Canada
Pellea Inc. d.b.a. Pellea Fitness © 2016 – 2026
Cookie Policy
Effective Date: January 01, 2025
This document is meant to explain the types of cookies and other tracking technologies that Pellea Inc.’s Pellea Fitness (hereinafter “Pellea”) may place on your device, either when you are visiting our web properties, or if you are visiting the storefront of a merchant or supplier who uses our platform to power their site.
What are cookies?
A cookie is a small amount of information that’s downloaded to your computer or device when you visit certain websites. We use several different cookies on the Pellea website, including strictly necessary, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are frequent visitors. Read more about cookies (and other similar tracking technologies) and how we use the data collected through these technologies, in our Privacy Policy.
What cookies do we use and why?
Some cookies are necessary to allow you to browse our website, use its features, and access secure areas. The use of these cookies is essential for the website to work. For example, we use user-input cookies for the duration of a session to keep track of a user’s input when filling in forms that span several pages.
We also use functional cookies to remember the choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences. For example, authentication cookies are functional cookies that are used for the duration of a session (or persistent, if you agree to the “remember me” function) to allow users to authenticate themselves on subsequent visits or to gain access to authorized content across pages. The functional cookies we use include:
Pellea is dedicated to user experience and we use many tools to help us improve our website and our commerce platform. To this end, we use reporting and analytics cookies to collect information about how you use our website or our merchants’ or suppliers’ storefronts, and how often. These cookies only gather information for statistical purposes and only use pseudonymous cookie identifiers that do not directly identify you. The performance cookies we use include:
Advertising cookies are used on our website to tailor marketing to you and your interests and provide you with more personalized service in the future. These cookies remember that you visited our website and we may share this information with third parties, such as advertisers. Although these cookies can track your device’s visits to our website and other sites, they typically cannot personally identify you. Without these cookies, the advertisements that you see may be less relevant and interesting to you. Read more about how companies use cookies to conduct targeted or retargeted advertising here. We do not set advertising cookies through our merchants’ or suppliers’ storefronts ourselves, though merchants or suppliers may choose to do so independently.
Finally, Social and Content cookies are placed by many social media plugins (for example the Facebook ’like’ button), and other tools meant to provide or improve the content on a website (for example services that allow the playing of video files, or that create comments sections). We integrate these modules into our platform to improve the experience of browsing and interacting with our websites. Please note that some of these third-party services place cookies that are also used for things like behavioural advertising, analytics, and/or market research.
Merchant or Supplier storefronts
When merchants or suppliers use our platform to power their online stores, we place the following cookies for visitors to their stores:
Cookies Necessary for the Functioning of the Store:
|
Name |
Function |
|
_ab |
Used in connection with admin access. |
|
_orig_referrer |
Used in connection with shopping cart. |
|
_secure_session_id |
Used in connection with navigation through a storefront. |
|
Cart |
Used in connection with shopping cart. |
|
cart_sig |
Used in connection with checkout. |
|
cart_ts |
Used in connection with checkout. |
|
checkout_token |
Used in connection with checkout. |
|
Secret |
Used in connection with checkout. |
|
Secure_customer_client_sig |
Used in connection with customer or client login. |
|
storefront_digest |
Used in connection with customer or client login. |
Reporting and Analytics
|
Name |
Function |
|
_landing_page |
Track landing pages. |
|
_orig_referrer |
Track landing pages. |
|
_s |
Pellea analytics. |
|
_Pellea_fs |
Pellea analytics. |
|
_Pellea_s |
Pellea analytics. |
|
_Pellea_sa_p |
Pellea analytics relating to marketing & referrals. |
|
_Pellea_sa_t |
Pellea analytics relating to marketing & referrals. |
|
_Pellea_uniq |
Pellea analytics. |
|
_Pellea_visit |
Pellea analytics. |
|
_Pellea_y |
Pellea analytics. |
|
_y |
Pellea analytics. |
|
tracked_start_checkout |
Pellea analytics relating to checkout. |
Pellea’s websites
When visitors load Pellea’s websites, we generally place the following Pellea cookies:
Cookies Necessary for the Functioning of the Sites
|
Name |
Function |
|
_Brochure_session |
Used in connection with browsing through the site. |
Reporting and Analytics
|
Name |
Function |
|
_landing_page |
Tracks landing pages. |
|
_orig_referrer |
Tracks landing pages. |
|
_s |
Pellea analytics. |
|
_Pellea_fs |
Pellea analytics. |
|
_Pellea_s |
Pellea analytics. |
|
_Pellea_sa_t |
Pellea analytics relating to marketing & referrals. |
|
_Pellea_uniq |
Pellea analytics. |
|
_Pellea_y |
Pellea analytics. |
|
_y |
Pellea analytics. |
|
ab_test_3190590030 |
Pellea analytics. |
|
cart_sig |
Pellea analytics. |
|
ki_r |
Pellea analytics. |
|
ki_r |
Pellea analytics. |
|
ki_t |
Pellea analytics. |
|
ki_t |
Pellea analytics. |
Additionally, we use pixels and tags from the following third parties, which may in turn place cookies:
Reporting & Analytics:
|
Third-Party |
Description |
Privacy Policy |
|
Alexa Metrics |
We use Alexa Metrics to help measure how users interact with our websites. |
|
|
Bugsnag |
We use Bugsnag to help us troubleshoot and fix issues with our websites. |
|
|
Chartbeat |
We use Chartbeat to help measure how users interact with our websites. |
|
|
Crazy Egg |
We use Crazy Egg to help measure how users interact with our websites. |
|
|
Full story |
We use Fullstory to help measure how users interact with our websites. |
|
|
Google Analytics |
We use Google Analytics to help measure how users interact with our websites. |
|
|
Hotjar |
We use Hotjar to help measure how users interact with our websites. |
|
|
HubSpot |
We use Hubspot to help us manage customer relationships on our websites. |
|
|
KissInsights |
We use KissInsights to help measure how users interact with our websites. |
|
|
LinkedIn Analytics |
We use LinkedIn Analytics to help measure how users interact with our websites. |
|
|
New Relic |
We use New Relic to help measure how users interact with our websites. |
|
|
Optimizely |
We use Optimizely to help us test improvements or changes to our websites. |
Advertising:
|
Third-Party |
Description |
Privacy Policy |
|
Bing Ads |
We use Bing Ads to deliver targeted advertisements to individuals who visit our websites. |
|
|
Drift |
We use Drift to help us with conversational marketing to customers or clients while they visit our websites. |
|
|
Facebook Custom Audiences |
We use Facebook Custom Audiences to deliver targeted advertisements to individuals who visit our websites. |
|
|
|
We use Google Ads to deliver targeted advertisements to individuals who visit our websites. |
|
|
Intercom |
We use Intercom to manage our relationships with our customers or clients. |
|
|
Marketo |
We use Marketo to manage our relationships with our customers or clients. |
|
|
SourceKnowledge |
We use SourceKnowledge to deliver targeted advertisements to individuals who visit our websites. |
|
|
Quora |
We use Quora to deliver targeted advertisements to individuals who visit our websites. |
Social Media & Content:
|
Third-Party |
Description |
Privacy Policy |
|
Disqus |
We use Disqus to provide commenting capabilities on posts on our websites. |
https://help.disqus.com/terms-and-policies/disqus-privacy-policy |
|
Facebook Connect |
We use Facebook Connect to allow visitors to our website to interact with and share content via Facebook’s social media platform. |
|
|
Gravatar |
We use Gravatar to allow visitors to our websites to create avatars. |
|
|
|
We use Twitter to allow visitors to our website to interact with and share content via Twitter’s social media platform. |
|
|
Wistia |
We use Wistia to display video content. |
How long will cookies remain on my computer or mobile device?
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. See the section below on how to control cookies for more information on removing them before they expire.
How to control cookies?
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. More information on how to modify your browser settings or how to block, manage, or filter cookies can be found in your browser’s help file or through such sites as http://allaboutcookies.org/.
Many of the third-party advertising and other tracking services listed above offer you the opportunity to opt out of their tracking systems. You can read more about the information they collect and how to opt-out through the privacy policy links listed above.
Pellea Inc. d.b.a. Pellea Fitness © 2016 – 2026
Terms of Use
Effective Date: January 01, 2025
OVERVIEW
Pellea Fitness is an online and offline community and marketplace dynamic sub-platform operated by Pellea Inc. Throughout its sites, the terms “we”, “us” and “our” refer to Pellea Fitness (hereinafter “Pellea”). Pellea offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By signing up to our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Use”, “Terms”), including those other terms and conditions and policies referenced here and/or available by hyperlink. These Terms of Use apply to all users of the site, including without limitation users who are browsers, members (“customers” or “clients”) vendors (“merchants” or “suppliers”) or Affiliates (“associates) and/ or contributors of content.
Any new features or tools, which are added to these current websites, shall also be subject to the Terms of Use. You can check the most current version of the Terms of Use at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Use by posting updates and/or changes to our websites. It is your responsibility to check this page periodically for changes. Your continued use or access to these websites after the posting of any changes in the acceptance of those changes. Accordingly, you should often check these Terms and applicable policies and guidelines to understand the terms and conditions that apply to your use of the Services.
Please refer to our Privacy Policy for information about how Pellea collects, uses, and discloses information about our members. Also, by accessing or using our Services, you agree to adhere to the Acceptable Use Policy.
Our websites are hosted by Pellea. They give us the community and marketplace dynamic sub-platform that allows us to sell our products or services to you.
Please read these Terms of Use carefully before accessing or using our websites. By accessing or using any part of the site, you agree to be bound by these Terms of Use. If you do not agree to all the terms and conditions of this agreement, then you may not access these websites or use any services. If these Terms of Use are considered an offer, acceptance is expressly limited to these Terms of Use.
SECTION 1 – INTRODUCTION
Welcome to Pellea!
As part of our mission of helping make our community and marketplace better for everyone, Pellea collects and processes a lot of information. This Terms of Use is intended to help you better understand how we collect, use and store your personal information—whether you are a participant that uses Pellea’s products or services, applications or services (together, the “Services”), a participant that shops at a store using our technology, a participant as a partner or whether you’re simply visiting these websites. By using any of Pellea’s Services, or by dealing with partners using Pellea’s Services, you are agreeing to the terms of these Terms of Use and, as applicable, Pellea’s Privacy Policy
We may update these Terms of Use from time to time to show, such changes to our service practices or for other operational, legal, or regulatory reasons. If we make material changes to these Terthis Termce, we will give you notice of such changes by posting the revised term on these websites, and where right, by other means. By continuing to use these websites or the Support Service after these changes are posted, you agree to the revised terms.
SECTION 2 – ELIGIBILITY, REGISTRATION, AND ACCOUNT
You must be at least 18 years old to get access to or use the Services. By registering to use our Services, you represent that you are at least 18 years old. To use certain areas and features of our Services, you will need to register for an account using either your email address or your login credentials from a third-party social media site. If you register with your email address, you agree to create a unique password that you do not use with any other online product and/or service. By registering for an account, you further agree to (a) give correct, truthful, current and complete information; (b) maintain and promptly update your account information upon any changes; (c) maintain the security of your account by protecting your password and restricting access to your account; (d) promptly notify Pellea if you discover or otherwise suspect any security breaches related to the Services; and (e) take responsibility for all activities that occur under your account and accept all risks of any authorized or unauthorized access.
SECTION 3 – INTERACTIONS WITH OTHER MEMBERS
3.1 You Have Sole Responsibility When Interacting with Other Members. Our Services give a platform for members to learn about one another, arrange the offerings of products/services, engage in activities, and communicate with one another. Pellea is not a party to, has no involvement or interest in, makes no representations or warranties as to, and has no responsibility or liability concerning any communications, transactions, interactions, disputes or any relations whatsoever between you and any other member, person or organization. You are solely responsible for your interactions with other members of our Services. We reserve the right but have no obligation, to check interactions between you and other members of our Services.
Remember, Pellea Services is just a platform that enables you to communicate and interact with other people around the world. We cannot be responsible for the interactions that you have with other Pellea members, so please use good judgment and keep safety in mind when you use our Services.
3.2 Identity Verification. We cannot and do not confirm each member’s identity. Although we give tools intended to help with identity verification, such as our address verification tool (as described in Section 3.3), you are solely responsible for determining the identity and suitability of others with whom you may interact through our Services. Pellea does not represent or permit that our tools are enough to decide whether it is right for you to interact with another member. Further, we do not endorse any persons who use or register for our Services. We do not investigate or verify any member’s reputation, conduct, morality, criminal background, or any information members may submit to the Services (other than the address verification tool as described in Section 3.3). We urge you to take precautions when interacting with other members, particularly when meeting a stranger in person for the first time.
3.3 Our Address-Verification Tool. Our address verification tool is intended merely to confirm that the postal address a member submits to us is an address at which that member can get access to or receive mail. Pellea’s address verification tool is not intended to confirm that a member resides at a particular address. While this is one of many ways to reduce the risk of misconduct by a member, it is not a guarantee of any member’s identity or good faith.
3.4 Member-Hosted Events; Pellea members may organize in-person meetings and host events for other Pellea members; however, these events are not sponsored or endorsed by Pellea and members attend such meetings and events at their own risk.
3.5 Release. Because our Services are merely a platform, if you have a dispute with one or more members, to the fullest extent permitted by applicable law you release us (and our officers, directors, members, employees, agents, and partners) from claims, demands and damages (real and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.
SECTION 4 – MEMBER CONDUCT AND CONTENT
The Services include interactive areas where you or other members can create, post or store content, messages, materials, data, information, text, music, sound, photos, videos, graphics or other items or materials on the Services (collectively, “Member Content”). You are solely responsible for your use of such interactive areas and agree that your use of these areas is at your own risk.
4.1 Member Content Restrictions. You are solely responsible for any Member Content that you give, post, or send via our Services. You agree not to post, upload to, send, distribute, store, create or otherwise publish through the Services, Member Content that we believe, in our sole discretion:
(a) is unlawful, libellous, defamatory, harassing, threatening, invasive of privacy or publicity rights, or that would otherwise create liability or violate any municipal, provincial, federal or international law;
(b) has nudity, sexually explicit content or is otherwise obscene, pornographic, indecent, lewd, suggestive or sexually exploitative of minors;
(c) may disparage any ethnic, racial, sexual or religious group by stereotypical depiction or is otherwise abusive or inflammatory;
(d) depicts the use of illicit drugs;
(e) has offensive language or images or is otherwise objectionable;
(f) incites violence or characterizes violence as acceptable, glamorous or desirable;
(g) has unsolicited promotions, political campaigning, advertising or solicitations, without our earlier written consent;
(h) has private or personal information about another person, unless such person has agreed to the disclosure of this information;
(i) contains viruses, corrupted data or other harmful, disruptive or destructive file viruses, cancelbots, Trojan horses, harmful code, flood pings, denial-of-service attacks, packet or IP spoofing, forged routing or electronic mail address information or similar methods or technology;
(j) may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary rights of any party. By posting Member Content, you represent and warrant that you have the lawful right to distribute and reproduce such Member Content; or
(k) would constitute, encourage, or give instructions for a criminal offence or violate the rights of any third party. Pellea is not responsible for any Member Content that you or other members post, send or store through the Services. We have no obligation to post Member Content from you or anyone else and we may, in our sole discretion, edit, remove, or delete any Member Content without notice. If you become aware of Member Content that violates these Terms, you may tell us of such content by using the reporting tools provided on our Services. Enforcement of these Terms, however, is solely at our discretion and the absence of enforcement in some instances does not waive our right to enforce the Terms in other instances. Also, these Terms do not create a private right of action on the part of any third party or any reasonable expectation that the Services will not contain any content that is prohibited by such rules.
4.2 Member Conduct. By accessing or using the Services, you agree to act responsibly, exercise good judgment, and comply with the Community Guidelines. Also, you agree not to:
(a) use the Services in violation of any applicable law or regulation, including promoting or encouraging any illegal activity;
(b) infringe the rights of any third party, including without limitation, intellectual property, privacy, publicity or contractual rights;
(c) use the Services in any way that could interfere with, disrupt, negatively affect or inhibit other members from fully enjoying the Services or that could damage, disable, overburden or impair the functioning of the Services in any way;
(d) use our Services in connection with the distribution of spam (which we define as unsolicited bulk e-mail or any other unsolicited messages of a commercial, religious, romantic, political or other nature not within the intended purposes of the Services);
(e) stalk, intimidate, threaten or otherwise harass or cause discomfort to any other member of our Services;
(f) collect or store any information about any other member other than as permitted on our Services;
(g) use our Services for any commercial purpose whatsoever, unless with prior written consent from Pellea;
(h) register for more than one member account;
(i) impersonate any person or entity, or falsify or otherwise misrepresent yourself or your affiliation with any person or entity, whether by providing or omitting to give information;
(j) circumvent or attempt to defeat any security or verification measure on the use of these Services;
(k) hold yourself out as an agent, representative, employee or partner of Pellea, including but not limited to when you host an event for other Pellea members or sign up to be a Pellea Ambassador; or
(l) help any third party in doing any of the foregoing.
4.3 Member Content License. You own all the Member Content that you post to our Services. If you post Member Content to our Services, you hereby grant us a perpetual (i.e. lasting forever), worldwide, irrevocable, non-exclusive, royalty-free and fully sublicensable (i.e. we can grant this right to others) license to use, reproduce, display, do, adapt, change, create derivative works from, distribute, have distributed and promoted such Member Content in any form, in all media now known or hereinafter created (including in emails or other communications to our members) to administer, operate, develop and otherwise provide the Pellea Services. You represent and warrant that (a) you own and control all the rights to the Member Content that you post or you otherwise have the right to post such Member Content to the Services; (b) the Member Content is correct and not misleading, and (c) the use and posting of the Member Content you supply does not violate these Terms and will not violate any rights of or cause injury to any person or entity. You own the Member Content that you post to our Services. If Member Content has information about you, our Privacy Policy will apply, and we urge you to check this policy for information about how we can use and share such information.
SECTION 5 – SUBMISSIONS
Separate and apart from Member Content, we welcome questions, comments, suggestions, and ideas about Pellea and our Services (“Submissions”). If you give a Submission, whether by email or otherwise, you agree that it is non-confidential (unless Pellea states otherwise in writing) and shall become the sole property of Pellea. Pellea shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of Submissions for any purpose, commercial or otherwise. You acknowledge that Pellea is not obligated to give acknowledgment or compensation to you in exchange for Submissions.
SECTION 6 – COPYRIGHT AND LIMITED LICENSE
Unless otherwise indicated, the Services and all content and other materials on the Services, including, without limitation, the Pellea logo, and all designs, text, graphics, pictures, videos, information, data, software, sound files and other files, and the choice and arrangement thereof (collectively, the “Pellea Materials”) are the proprietary property of Pellea or our licensors or members and are protected by Canadian and international copyright laws.
You are granted a limited, non-exclusive and non-sublicensable license to get access to and use the Services and Pellea Materials; however, such license is subject to these Terms and does not include: (a) any resale or commercial use of the Services or the Pellea Materials; (b) the distribution, public performance or public display of any Pellea Materials; (c) modifying or otherwise making any derivative uses of the Services and the Pellea Materials, or any part thereof, unless the modification or derivative use is specifically permitted under applicable law or provided for under separate terms; (d) use of any data mining, robots or similar data gathering or extraction methods; (e) downloading (other than the page caching) of any part of the Services, the Pellea Materials or any information contained therein, except as expressly permitted on the Services; or (f) any use of the Services or the Pellea Materials other than for their intended purposes. Any use of the Services or the Pellea Materials other than as specifically authorized herein, without the earlier written permission of Pellea, is strictly prohibited and will terminate the license granted herein. Such unauthorized use may also violate applicable laws, including without limitation copyright and trademark laws. Unless explicitly stated herein, nothing in these Terms shall be construed as conferring any license to intellectual property rights, whether by estoppel, implication, or otherwise. This license is revocable at any time.
SECTION 7 – REPEAT INFRINGER POLICY
Following the Digital Millennium Copyright Act (“DMCA”) and other applicable laws, Pellea has adopted a policy of terminating, in the right circumstances and Pellea’s sole discretion, members who are deemed to be repeat infringers. Pellea may also, in our sole discretion, limit access to the Services and/or terminate the accounts of any members who we believe may infringe any intellectual property rights of others, whether or not there is any repeat infringement.
SECTION 8 – COPYRIGHT COMPLAINTS
If you believe that anything on the Services infringes upon any copyright which you own or control, you may file a notification of such infringement with the Pellea Copyright Agent as set forth below.
[RE: Address of Designate Agent]
Pellea Inc. d.b.a. Pellea Fitness
Toronto, ON, M5B1G7, Canada
Email Address of Designated Agent: [email protected]
You should note that if you knowingly misrepresent in your notification that the material or activity is infringing, you will be liable for any damages, including costs and attorneys’ fees, incurred by us or the alleged infringer as the result of ours relying upon such misrepresentation in removing or disabling access to the material or activity claimed to be infringing.
SECTION 9 – TRADEMARKS
“Pellea,” the Pellea logos and any other Pellea service name or slogan contained on the Services are trademarks of Pellea and may not be copied, imitated, or used, in whole or in part, without the earlier written permission of Pellea or the applicable trademark holder. You may not use any meta tags or any other “hidden text” utilizing “Pellea” or any other name, trademark or product and/or service name of Pellea without our earlier written permission. Also, the look and feel of the Services, including all page headers, custom graphics, button icons, and scripts, are the service mark, trademark and/or trade dress of Pellea and may not be copied, imitated or used, in whole or in part, without our earlier written permission. All other trademarks, registered trademarks, product/service names, and names or logos mentioned in the Services are the property of their respective owners. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by us. Any authorized use of these trademarks must follow guidelines that Pellea may give you from time to time.
Our logo and the terms “Pellea” and “Pellea”, as well as other terms and visual elements that you might see throughout the Pellea Services, are protected trademarks. However, we do support members using these trademarks in the right ways, such as to make your T-shirts or to create local Pellea community social media pages.
SECTION 10 – HYPERLINKS
You are granted a limited, non-exclusive right to create a text hyperlink to the Services, provided such link does not portray Pellea or any of our services in a false, misleading, derogatory or otherwise defamatory way and provided further that the linking site does not contain any adult or illegal material or any offensive material, harassing or otherwise objectionable. This limited right may be revoked at any time. You may not use a Pellea logo or other proprietary graphic of Pellea to link to the Services without the express written permission of Pellea. Further, you may not use, frame or use framing techniques to enclose any Pellea trademark, logo or other proprietary information, including the images found on the Services, the content of any text or the layout/design of any page or form contained on a page of the Services without Pellea’s express written consent. Except as noted above, you are not conveyed any right or license by implication, estoppel or otherwise in or under any patent, trademark, copyright or other proprietary rights of Pellea or any third party.
SECTION 11 – THIRD-PARTY CONTENT
In using our Services, you may be exposed to content from other members or third parties (“Third-Party Content”), either on our Services or through links to third-party websites. We do not control, endorse or adopt any Third-Party Content and shall have no responsibility for Third-Party Content, including without limitation material that may be misleading, incomplete, erroneous, offensive, indecent or otherwise objectionable. You must check, and bear all risks associated with, Third-Party Content, including without limitation, profiles of other members of our Services. We incorporate Google Maps into the Services as a convenience to you. By using this feature of the Services, you agree to be bound by Google’s Terms of Use.
SECTION 12 – TERMINATION
If you are in breach of these Terms, or any other policies or community standards we have in place from time to time, we may, at our discretion at any time: (a) terminate your access to our Services, (b) deactivate or delete your account and all related information and files in such account and/or (c) bar your access to any of such files or Services. In any of these instances, you are not permitted to register for another Pellea account without our earlier written permission.
In rare circumstances, when we feel it is necessary to protect the safety or the well-being of the Pellea community, we will remove a member’s account from our Services. We don’t take this decision lightly, but it is sometimes required.
SECTION 13 – DISCONTINUANCE OF SERVICES
We may, at our discretion and without liability to you, with or without prior notice and at any time, modify or discontinue, temporarily or permanently, any part of our Services.
SECTION 14 – MEMBER’S REPRESENTATIONS AND WARRANTIES
14.1. You hereby represent and warrant that you have the full power and authority to enter and do under these Terms. If you are using our Services on behalf of any entity, you represent and warrant that you are authorized to accept these Terms on such entity’s behalf.
14.2. You hereby represent and warrant that you will use our Services in a way consistent with any applicable local, provincial, national, and international laws and regulations, including, but not limited to.
14.3. If you are (a) located in, under the control of, or a national or resident of any country to which Canada has embargoed goods or services, (b) identified as a “Specially Designated National”, or (c) placed on the Commerce Department’s Denied Person List, you represent and warrant that you will not engage in financial transactions with, or commercial activities on, Pellea (including making payments in connection with any identity verification tools provided by Pellea). Without limiting the foregoing, you are solely responsible for determining whether you have complied with travel restrictions to and from certain countries, including travel to and from countries other than Canada.
14.4. You hereby represent and warrant that you will not use the Services if the laws of your country prohibit you from doing so under these Terms (such as, if you are not allowed to give the types of personal information that we require or if you are prohibited from participating in certain Internet activity). By using the Services, you represent and warrant that such use will not violate, or cause us to violate, the laws of your country.
SECTION 15 – DISCLAIMER OF WARRANTIES
15.1. IF YOU USE OUR SERVICES, YOU DO SO AT YOUR SOLE RISK. OUR SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM, AND YOU WAIVE, ALL OTHER WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT AS TO THE SERVICES, INCLUDING THE INFORMATION, CONTENT, AND MATERIALS CONTAINED THEREIN.
15.2. WE DO NOT REPRESENT OR WARRANT THAT (A) OUR SERVICES WILL MEET YOUR REQUIREMENTS; (B) OUR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) ANY INFORMATION THAT YOU MAY OBTAIN THROUGH OUR SERVICES WILL BE ACCURATE OR RELIABLE; (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH OUR SERVICES WILL MEET YOUR EXPECTATIONS; (E) ANY INFORMATION YOU PROVIDE OR WE COLLECT WILL NOT BE DISCLOSED TO THIRD PARTIES; OR (F) ANY ERRORS IN ANY DATA OR SOFTWARE WILL BE CORRECTED.
15.3. IF YOU ACCESS OR TRANSMIT ANY CONTENT THROUGH THE USE OF OUR SERVICES, YOU DO SO AT YOUR DISCRETION AND YOUR SOLE RISK. YOU ARE SOLELY RESPONSIBLE FOR ANY LOSS OR DAMAGE ARISING OUT OF SUCH ACCESS OR TRANSMISSION; THEREFORE, YOU SHOULD USE INDUSTRY-RECOGNIZED SOFTWARE TO DETECT AND DISINFECT VIRUSES FROM ANY DOWNLOAD.
15.4. NO DATA, INFORMATION OR ADVICE OBTAINED BY YOU IN ORAL OR WRITTEN FORM FROM US OR THROUGH OR FROM OUR SERVICES WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.
SECTION 16 – LIMITS ON LIABILITY
16.1. SUBJECT TO APPLICABLE LAW, IN NO EVENT SHALL PELLEA, OR OUR DIRECTORS, MEMBERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE) OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, ARISING FROM OR RELATING TO (A) THE USE OR INABILITY TO USE OUR SERVICES; (B) THE COST OF REPLACEMENT OF ANY GOODS, SERVICES OR INFORMATION PURCHASED OR OBTAINED AS A RESULT OF ANY INFORMATION OBTAINED FROM OR TRANSACTIONS ENTERED INTO THROUGH OR FROM OUR SERVICES; (C) DISCLOSURE OF, UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR CONTENT; (D) DAMAGES FOR LOSS OR CORRUPTION OF DATA OR PROGRAMS, SERVICE INTERRUPTIONS OR PROCUREMENT OF SUBSTITUTE SERVICES, EVEN IF WE KNOW OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; (E) STATEMENTS, CONDUCT OR OMISSIONS OF ANY SERVICE PROVIDERS OR OTHER THIRD PARTY ON OUR SERVICES; (F) YOUR OR ANYONE ELSE’S CONDUCT OR ACTS IN CONNECTION WITH THE USE OF THE SERVICES; OR (G) ANY OTHER MATTER ARISING FROM, RELATING TO OR CONNECTED WITH OUR SERVICES OR THESE TERMS.
16.2. WE SHALL NOT BE LIABLE FOR ANY FAILURE OR DELAY IN PERFORMING UNDER THESE TERMS, WHETHER OR NOT SUCH FAILURE OR DELAY IS DUE TO CAUSES BEYOND OUR REASONABLE CONTROL.
16.3. IN NO EVENT WILL OUR AGGREGATE LIABILITY TO YOU OR ANY THIRD PARTY IN ANY MATTER ARISING FROM OR RELATING TO OUR SERVICES OR THESE TERMS EXCEED THE SUM OF ONE HUNDRED US DOLLARS ($100).
16.4. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE LIMITATIONS OF SECTIONS 16 AND 17 MAY NOT APPLY TO YOU.
16.5 NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS, NOTHING IN THESE TERMS EXCLUDES OR LIMITS OUR LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE OR FOR FRAUD.
SECTION 17 – INDEMNITY
You shall defend, indemnify and hold harmless Pellea (and each of our officers, directors, members, employees, agents, and partners) from any claim, demand, action, damage, loss, cost or expense, including without limitation reasonable attorneys’ fees, arising out of or about (a) your use of our Services; (b) any Member Content or Submissions you give; (c) your violation of these Terms; (d) your violation of any rights of another; or (e) your conduct in connection with the Services. Further, if you are using the Services on behalf of any entity, you represent and warrant that such entity agrees to indemnify you and Pellea for violations of these Terms following this Section. If you are obligated to indemnify us, we will have the right, in our sole and unfettered discretion, to control any action or proceeding and decide whether we wish to settle it, and if so, on what terms.
SECTION 18 – REPORTING MISCONDUCT
If you interact with anyone through our Services who you feel is acting or has acted inappropriately, including but not limited to offensive, violent or sexually inappropriate behaviour, who steals from you or engages in any other disturbing conduct, we strongly urge you to immediately report such person to the right authorities and us by contacting us using the Pellea Help Center. Please note that although we urge you to report misconduct, we are not responsible or liable for our members’ actions, and we are not obligated to take any action.
SECTION 19 – DISPUTES
PLEASE READ THE FOLLOWING PARAGRAPH CAREFULLY BECAUSE IT REQUIRES YOU TO ARBITRATE DISPUTES WITH PELLEA AND IT LIMITS HOW YOU CAN SEEK RELIEF. You and Pellea agree to arbitrate any dispute arising from these Terms or about the Services, except that you and Pellea are not required to arbitrate any dispute in which either party seeks fair or other relief for the alleged unlawful use of copyrights, trademarks, trade names, logos, trade secrets or patents. SUBJECT TO ANY RIGHTS YOU MAY HAVE UNDER APPLICABLE LAW, ARBITRATION PREVENTS YOU FROM SUING IN COURT OR FROM HAVING A JURY TRIAL. You and Pellea agree that you will notify each other of any dispute within thirty (30) days of when it arises, that you will attempt informal resolution before any demand for arbitration, that any arbitration will occur in Toronto, Ontario and that arbitration will be conducted confidentially by a single arbitrator by the Rules of the American Arbitration Association. You and Pellea also agree that the provincial or federal courts in Toronto, Ontario have exclusive jurisdiction over any appeals of an arbitration award and any suit between the parties not subject to arbitration. Other than class rules and remedies discussed below, the arbitrator has the authority to grant any remedy that would otherwise be available in court. WHETHER THE DISPUTE IS HEARD IN ARBITRATION OR COURT, YOU AND PELLEA WILL NOT COMMENCE AGAINST THE OTHER A CLASS ACTION, CLASS ARBITRATION OR OTHER REPRESENTATIVE ACTION OR PROCEEDING.
SECTION 20 – MISCELLANEOUS
20.1 Assignment. You may not assign any of your rights or obligations under these Terms without prior written consent from Pellea. Pellea may assign any or all of its rights under these Terms, in whole or in part, without obtaining your consent or approval.
20.2 Entire Agreement. These Terms contain the entire agreement and supersede all earlier and contemporaneous understandings, between the parties about their subject.
20.3 Waiver. Our failure or delay in exercising any right, power, or privilege under these Terms shall not operate as a waiver thereof.
20.4 Severability. The invalidity or unenforceability of any of these Terms shall not affect the validity or enforceability of any other of these Terms, all of which shall stay in full force and effect.
20.5 Headings. Headings of sections are for convenience only and shall not be used to limit or construe such sections.
20.6 Survival. Sections 3.5 (Release), 4 (Member Conduct and Content), 5 (Submissions), 9 (Trademarks), 11 (Third-Party Content), 14 (Member’s Representations and Warranties), 15 (Disclaimer of Warranties), 16 (Limits on Liability), 17 (Indemnity), 19 (Disputes), and this Section 20 (Miscellaneous) shall survive any termination or expiration of these Terms
Pellea Inc. d.b.a. Pellea Fitness © 2016 – 2026
Terms of Service
Effective Date: January 01, 2025
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this online store.
You may not use our products or services for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not send any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of the Service, or access to the Service or any contact on these websites through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if the information made available on this site is not correct, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to change the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to check changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products or services are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through these websites. These products or services or services may have limited quantities and are subject to return or exchange only according to our Cancellations and Refunds Policy.
We have made every effort to display as accurately as possible the colours and images of our products or services that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be correct.
We reserve the right but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or services or product/service pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product/service at any time. Any offer for any products or services made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or order. These restrictions may include orders placed by or under the same customer or client account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to tell you by contacting the e-mail and/or billing address/phone number provided when the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, seem to be placed by dealers, resellers, or distributors.
You agree to give current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.
For more details, please review our Cancellations and Refunds Policy.
SECTION 7 – OPTIONAL TOOLS
We may not give you access to third-party tools over which we neither check nor have any control or response.
You acknowledge and agree that we give access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and any endorsement. We shall have no liability whatsoever arising from or on your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should make sure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through these websites (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS/TERMS
Certain content, products, or services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites or any other materials, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions about third-party products or services should be directed to the third party. You acknowledge that such products or services are offered and sold to you by one or more third parties. For more information, please refer to the applicable third party’s terms of sale and privacy policy that are presented as part of the checkout process.
SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If at our request, you send certain specific submissions (such as contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you send to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, check, edit or remove content that we decide in our sole discretion is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related websites. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
SECTION 10 – PERSONAL INFORMATION
Our Privacy Policy governs your submission of personal information through the store. View our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on our site or in the Service that has typographical errors, inaccuracies, or omissions that may relate to product/service descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related websites is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related websites, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related websites should be taken to show that all information in the Service or on any related websites has been modified or updated.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions as in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to do or take part in any unlawful acts; (c) to violate any international, federal, state/provincial or municipal regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to give false or misleading information; (g) to upload or send viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related websites, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, harm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related websites, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related websites for violating any of the prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results that may be obtained from the service will be correct or reliable.
You agree that from time to time we may remove the service for indefinite periods or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products or services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Pellea Inc., our directors, officers, employees, partners, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products or services procured using the service, or for any other claim related in any way to your use of the service or any product/service, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states, provinces or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states, provinces or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Pellea Inc. and our parent, subsidiaries, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.
SECTION 15 – SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable part shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we give you Services shall be governed by and construed by the laws of Toronto Ontario, Canada.
SECTION 19 – CHANGES TO TERMS OF SERVICE
You can check the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our websites. It is your responsibility to check our websites periodically for changes. Your continued use or access to our websites or the Service after the posting of any changes to these Terms of Service constitutes acceptance of those changes. Your continued use of or access to our websites or the Service after the posting of any changes to these Terms of Service constitutes acceptance of those changes
SECTION 20 – CONTACT INFORMATION
Please Contact Us with any questions about these Terms. You can contact us by email at [email protected].
Questions about the Terms of Service should be sent to us at [email protected].
Pellea Inc. d.b.a. Pellea Fitness © 2016 – 2026
Partner Program Agreement
Effective Date: January 01, 2025
By clicking on “I agree” (or a similar box or button) when you sign up for a Partner Account, using the Partner Platform or participating in any Partner Program activities, you agree to be bound by the applicable sections of the Partner Program Agreement (the “Agreement”). The Agreement is between you, as Partner (as defined below in Section A.1.), and Pellea Inc.’s Pellea Fitness (hereinafter “Pellea”) (together, the “Parties”, and each a “Party”). You can review the current version of the Agreement at any time at fitness.pellea.com/partner-program-agreement/. Pellea reserves the right to update and change the Agreement by posting updates and changes here: fitness.pellea.com/partner-program-agreement/. If a significant change is made, we will provide reasonable notice by email, posting a notice on the Pellea Partner Blog and/or in the Partner Dashboard. You are advised to check the Agreement from time to time for any updates or changes that may impact you. Any reference to the Agreement includes any terms and documents incorporated by reference.
This Agreement addresses different types of Partner activities. Part A applies to all Partners. Part B applies to specific Partners. You must read, agree with and accept all of the terms and conditions contained in this Agreement Pellea’s Privacy Policy, Pellea’s Acceptable Use Policy, Pellea’s Cancellations and Refunds Policy, Pellea’s Merchants Terms Policy and Pellea’s Suppliers Terms Policy before you may become a Partner and, for the avoidance of doubt Pellea’s Privacy Policy and Pellea’s Acceptable Use Policy form part of this Agreement and are incorporated by reference. For the Partner Program and this Agreement, all references to “Account” and “Services” in Pellea’s Acceptable Use Policy will be deemed to refer to “Partner Account” and “Services or Partner’s participation in the Partner Program”, respectively. Some types of Pellea Partner Program activities may require that you agree to additional terms (“Additional Terms”). Such Additional Terms are incorporated into this Agreement by reference. In the event of a conflict or inconsistency between this Agreement and the Additional Terms, the Additional Terms will govern, to the extent of such conflict or inconsistency.
Everyday language summaries are provided for convenience only and are not legally binding. Please read the entire Agreement for the complete picture of your legal requirements. This Agreement governs your activities as a Partner, including access to the Partner Dashboard and participation in the activities described on the Partner Program website. Be sure to occasionally check back for updates.
Part A – Terms Applicable to All Partners
Unless defined elsewhere in the Agreement, capitalized terms set out in the Agreement are defined as follows:
“Customer or Client” means any individual that visits or transacts via the Merchant or Supplier Store.
“Customer or Client Data” means information (including personal information) relating to a Customer or Client, including, but not limited to, order information, payment information, and account information.
“Merchant” means an individual or entity that uses the Service to sell products or services.
“Merchant Agreement” means the agreement entered into between a Partner and the Merchant governing the Merchant’s use of the Partner’s services.
“Merchant Data” means information (including personal information) relating to a Merchant, including but not limited to business, financial and product information and any Customer or Client Data.
“Merchant Store” means the Merchant’s commerce presence hosted by Pellea, including their online store and Point of Sale (POS). For clarity, a Merchant may have more than one Merchant Store.
“Partner” means an individual or entity that has agreed to the terms of this Agreement and participates in the Pellea Partner Program. The Partners are listed below:
“Merchant Partner” means an individual or entity that uses the Service to sell products or services has agreed to the terms of this Agreement and participates in the Pellea Partner Program.
“Supplier Partner” means an individual or entity that uses the Service to sell products or services has agreed to the terms of this Agreement and participates in the Pellea Partner Program.
“Partner Account” means a Pellea Partner Account.
“Partner Dashboard” means the internal administrative page that allows Pellea Partners to manage their Partner Account.
“Partner Manager” means the Pellea employee designated by Pellea from time to time as the Partner’s primary Pellea contact.
“Payment Period” has the meaning as set out in Section 3.2.
“Partner Program” means Pellea’s program for Partners that provides exclusive access to resources and, as applicable, the opportunity to earn a revenue share.
“Revenue Generating Activity” means a revenue-generating activity carried out by Partner, as determined by Pellea, including the following:
“Service” means the Pellea-hosted commerce platform available via fitness.pellea.com and any associated websites that are used by Merchants or Suppliers to sell products and services and manage their businesses across different sales channels.
“Supplier” means an individual or entity that uses the Service to sell products or services.
“Supplier Agreement” means the agreement entered into between a Partner and the Supplier governing the Supplier’s use of the Partner’s services.
“Supplier Data” means information (including personal information) relating to a Supplier, including but not limited to business, financial and product information and any Customer or Client Data.
“Supplier Store” means the Supplier’s commerce presence hosted by Pellea, including their online store and Point of Sale (POS). For clarity, a Supplier may have more than one Supplier Store.
“Pellea Creative” means any marketing and/or promotional materials relating to Pellea and/or Pellea brands, including but not limited to copyrighted content, hypertext links, domain names, icons, buttons, banners, graphic files, images, and the Pellea Trademarks.
“Pellea Related Entities” means any entity that directly or indirectly controls, is controlled by or is under common control with, Pellea; where “control” means the possession, directly or indirectly, of the power to direct or cause the direction of the management policies of another, whether through the ownership of voting securities, by contract, as trustee or executor, or otherwise.
“Pellea Trademarks” means the trademarks, logos, service marks, and trade names of Pellea Inc., whether registered or unregistered, including but not limited to the word mark PELLEA.
“Websites” means any websites that are managed by a Partner and that relate to the Partner’s activities according to this Agreement.
2.1. Marketing Activities
WHICH MEANS
Partners cannot send email marketing materials about Pellea without Pellea’s permission. If Pellea gives its permission, the messages must comply with this section and all applicable laws. Partner cannot engage in any illegal or aggressive marketing techniques on behalf of Pellea. Partner must not make any false or misleading statements about Pellea or represent anything that could cause harm to the credibility of Pellea. In all of Partner’s marketing activities, Partner must commit will all applicable laws.
2.2. Compliance with Laws
In addition to, and without limiting the provisions of this Agreement, Partner shall perform its obligations hereunder following the highest applicable industry standards and in compliance with all applicable laws, rules and regulations.
WHICH MEANS
Partner will comply with all applicable laws and the highest industry standards.
2.3. Partner Duty to Inform
Partner shall promptly inform Pellea of any information known to Partner that could reasonably lead to a claim, demand, or liability of or against Pellea and/or the Pellea Related Entities by any third party.
WHICH MEANS
Partner has to keep Pellea informed about any potential claims, demands or liabilities relating to Pellea of which the Partner is aware.
2.4. Partner Duty to Disclose
If Partner is acting as an agent on behalf of a Merchant or Supplier, then Partner shall disclose to the Merchant or Supplier any Fees that Partner is entitled to receive from Pellea following this Agreement that is associated with such Merchant or Supplier.
WHICH MEANS
If the Partner is acting as Merchant or Supplier’s the agent, then Partner must disclose anthe y Fees that Partner will earn under the Partner Program that relate to the Merchant or Supplier.
2.5. Other Partner Terms
WHICH MEANS
Partner must (i) be at least 18 years old or the age of majority where Partner resides; (ii) provide certain information and agree that email will be our primary method of communication; (iii) make certain acknowledgments if signing up on behalf of an employer or a company; (iv) agree that this Agreement may be changed by Pellea at any time; (v) acknowledge and agree to Pellea’s privacy policy; and (vi) not use Pellea’s trademarks as part of its name or brand unless permitted under this Agreement; and (vii) not buy search engine advertising, trademarks or domain names that mention or use “Pellea” or other Pellea logos.
3.1. Revenue Sharing Plans
Subject to (i) Partner’s compliance with this Agreement, and (ii) the revenue sharing plan associated with a Partner’s activities according to the Partner Program, Partner shall be entitled to receive certain fees or credits from Pellea (the “Fees”) or (the “Credits”). The revenue-sharing plans applicable to the different types of Partners are set out in Part B.
3.2. Payment
WHICH MEANS
Fees owing to Merchant or Supplier Partners under the Payment Plan will be paid by this section
If a Merchant or Supplier Partner wants to continue receiving revenue share, the Partner must carry out at least one Revenue Generating Activity in each consecutive 12-month period.
3.3. Additional Payment Information
WHICH MEANS
Pellea has the right to set off or withhold payments to Partners in certain circumstances. Pellea has the right to alter the Fees, the Fee structure or the payment terms with reasonable notice to Partner.
4.1. Termination
4.2. Consequences of Termination
Upon termination of this Agreement: (a) each Party shall return to the other Party, or destroy (and provide certification of such destruction), all property of the other Party in its possession or control (including all Pellea Creative and all Confidential Information (as defined below)); (b) Partner shall immediately cease displaying any Pellea Creative and/or any Pellea Trademarks on any Website or otherwise; and (c) all rights granted to Partner hereunder will immediately cease, including but not limited to the right of Partner to access the Partner Account and Partner Dashboard or to receive any payments of Fees hereunder, unless otherwise determined by Pellea in its sole discretion.
WHICH MEANS
Either Pellea or Partner can end this agreement at any time by providing notice to the other. If there is fraud or any other unacceptable behaviour by Partner, or if Partner violates the Acceptable Use Policy, Pellea can suspend Partner’s privileges or end the agreement without notice. Pellea can change or eliminate all or any portion of the Partner Program at any time, upon reasonable notice.
5.1. Pellea Creative
WHICH MEANS
Partners may promote Pellea using the creative materials provided by Pellea. The creative materials of Pellea belong to Pellea, cannot be changed and must be used only to promote the Pellea Services and Pellea brand.
5.2. Pellea Trademarks
During the term of this Agreement, Pellea hereby grants to Partner a limited, revocable, non-exclusive, non-sublicensable, and non-transferable license to display the Pellea Trademarks solely as necessary to perform Partner’s obligations under this Agreement. Partner acknowledges and agrees that: (a) it will use Pellea’s Trademarks only as permitted hereunder; (b) it will use the Pellea Trademarks in a lawful manner and in strict compliance with all format(s), guidelines, standards and other requirements prescribed by Pellea in writing from time to time, including but not limited to the Pellea Trademark Usage Guidelines; (c) the Pellea Trademarks are and shall remain the sole property of Pellea; (d) nothing in this Agreement shall confer in Partner any right of ownership in the Pellea Trademarks and all use thereof by Partner shall inure to the benefit of Pellea; and (e) Partner shall not, now or in the future, apply for or contest the validity of any Pellea Trademarks; and (f) Partner shall not, now or in the future, apply for or use any term or mark confusingly similar to any Pellea Trademarks.
WHICH MEANS
Pellea owns the Pellea Trademarks entirely and Partner agrees to use them on both the Agreement.
5.3. Restrictions on Partner’s Use of the Pellea Trademarks
Notwithstanding Section 5.2, Partners shall not use any Pellea Trademark including but not limited to the shopping bag logo or the word mark PELLEA or variations of the word “Pellea” in Partner’s business name, logo, products or services, including without limitation, the name or design of any Application or Theme, unless granted express written permission by Pellea in advance of such use.
WHICH MEANS
Partners cannot use the word “Pellea”, or the Pellea shing bag logo, or other Pellea trademarks in the name or design of the Partner’s business or logo, or any Partner product or service (including Apps or Themes) without permission.
5.4. Proprietary Rights of Pellea
As between Partner and Pellea, the Pellea Creative, Pellea Trademarks, all demographic and other information relating to Merchants or Suppliers prospective Partners and Partners, the Services Merchant or Supplier Data, and all software, documentation, hardware, equipment, devices, templates, tools, documents, processes, methodologies, know-how, websites, and any additional intellectual or other property used by or on behalf of Pellea and/or Pellea Related Entities or otherwise related to the Service, Pellea Partner Program, Pellea and/or Pellea Related Entities, together with all copyrights, trademarks, patents, trade secrets, and any other proprietary rights inherent therein and appurtenant thereto (collectively, “Pellea Property”) shall be and remain the sole and exclusive property of Pellea. To the extent, if any, that ownership of any Pellea Property does not automatically vest in Pellea by Agreement, or otherwise, and vests in Partner, Partner hereby transfers and assigns to Pellea, upon the creation thereof, all rights, title, and interest Partner may have in and to such Pellea Property (and waives any moral rights, as applicable), including the right to sue and recover for past, present and future violations thereof.
WHICH MEANS
All of the information, property and intellectual property you have access to as a result of your participation in the Partner Program belongs entirely to Pellea.
6.1 “Confidential Information” shall include, but shall not be limited to, any information associated with a P ty’s business and not publicly known, including specific business information, technical processes and formulas, software, customer or client lists, prospective customer or client lists, names, addresses and other information regarding customers or clients and prospective customers or clients, product designs, sales, costs (including any relevant processing fees), price lists, and other unpublished financial information, business plans, and marketing data, and any other confidential and proprietary information, whether or not marked as confidential or proprietary. For the avoidance of doubt, as between Pellea and Partner, Merchant or Supplier Data and Customer or Client Data is the Confidential Information of Pellea.
6.2 Each Party agrees to use the other Party’s Confidential Information solely as necessary for performing its obligations under this Agreement and following any other obligations in this Agreement including this Section 6. Each Party agrees that it shall take all reasonable steps, at least substantially equivalent to the steps it takes to protect its proprietary information, to prevent the duplication, disclosure or use of any such Confidential Information, other than (i) by or to its employees, agents, and subcontractors who must have access to such Confidential Information to perform such Party’s obligations hereunder, who each shall treat such Confidential Information as provided herein, and who are each subject to obligations of confidentiality to such Party that are at least as stringent as those contained herein; or (ii) as required by any law, regulation, or order of any court of proper jurisdiction over the Parties and the subject matter contained in this Agreement, provided that, if legally permitted, the receiving Party shall give the disclosing party prompt written notice and use commercially reasonable efforts to ensure that such disclosure is accorded confidential treatment. Confidential Information shall not include any information that the receiving Party can prove: (A) was already in the public domain, or was already known by or in the possession of the receiving Party, at the time of disclosure of such information; (B) is independently developed by the receiving Party without the use of or reference to the other Party’s Confidential Information, and without breaching any provisions of this Agreement; or (C) is thereafter rightly obtained by the receiving Party from a source other than the disclosing Party without breaching any provision of this Agreement.
WHICH MEANS
Both Pellea and Partner agree to use Confidential Information only to perform the obligations of the Agreement. Confidential Information must be protected and respected. Merchant or Supplier Data and Customer or Client Data is Pellea’s Confidential Information.
The Pellea Partner Program the Service, the Pellea Trademarks, and the Pellea Creative are provided “as-is”. Pellea makes no warranties hereunder, and Pellea expressly disclaims all warranties, express or implied, including, but not limited to, warranties of merchantability and fitness for a particular purpose. Without limiting the foregoing, Pellea further disclaims all representations and warranties, express or implied, that the Service, the Pellea Trademarks, the Pellea Creative, satisfy all of Partner’s or Merchant’s or Supplier’s requirements and or will be uninterrupted, error-free or free from harmful components.
WHICH MEANS
Pellea makes no warranties about the Pellea Partner Program, the Service, the Pellea Trademarks or the Pellea Creative.
8.1. Limitation of Liability
Pellea shall have no liability concerning the Pellea Partner Program, the Service, the Pellea Trademarks, the Pellea Creative or Pellea’s obligations under this Agreement or otherwise for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for losses of profits, goodwill, use, data or other intangible losses resulting in any way from the Service, the Pellea Trademarks, the Pellea Creative, or Partner’s participation or inability to participate in the Pellea Partner Program, even if Pellea has been advised of the possibility of such damages. In any event, Pellea’s liability to Partner under this Agreement for any reason will be limited to the Fees paid to Partner by Pellea during the six (6) month period immediately preceding the event giving rise to the claim for damages. This limitation applies to all causes of action in the aggregate, including, but not limited to, breach of contract, breach of warranty, negligence, strict liability, misrepresentations, and other torts. The relationship between a Merchant or Supplier and a Partner is strictly between the Merchant or Supplier and the Partner, and Pellea is not obligated to intervene in any dispute arising between the Merchant or Supplier and the Partner. Under no circumstances shall Pellea be liable for any direct, indirect, incidental, special, consequential, punitive, extraordinary, exemplary, or other damages whatsoever, that result from or relate to the Partner’s relationship with any Merchant or Supplier. These limitations shall apply even if Pellea has been advised of the possibility of such damages. The foregoing limitations shall apply to the fullest extent permitted by applicable law.
WHICH MEANS
Pellea is limiting its liability to the Pellea Partner Program, the Service, the Pellea Trademarks, the Pellea Creative, the relationship between the Partner and any Merchant or Supplier, and Pellea’s obligations under the Agreement. If there is a liability owed to the Partner by Pellea, Pellea will provide no more than the Fees that were paid to the Partner in the past six months.
8.2. Partner Indemnification
Partner agrees to indemnify, defend and hold harmless Pellea and any Pellea Related Entities and the directors, officers, employees, subcontractors and agents thereof (each, an “Indemnified Party”, and collectively, the “Indemnified Parties”), concerning any claim, demand, cause of action, debt or liability, including reasonable attorneys’ fees (collectively, “claims”), to the extent that such claim is based upon or arises out of: (a) Partner’s breach of any representation, warranty, obligation or covenant under this Agreement; (b) Partner’s gross negligence or wilful misconduct; (c) any warranty, condition, representation, indemnity or guarantee relating to Pellea and Pellea Related Entities granted by Partner to any Merchant or Supplier, prospective Partner or other third party; (d) Partner’s breach of any term of this Agreement (including any documents it incorporates by reference) or a Merchant or Supplier Agreement; (e) any third party claim that Partner’s products or services, infringes the intellectual property or other rights of a third party; (f) the performance, non-performance or improper performance of the Partner’s products or services, and (g) Partner’s relationship with any Merchant or Supplier.
WHICH MEANS
Partner will cover all costs associated with a claim made against, or liabilities incurred by, Pellea if it is caused by Partner’s breach of this Agreement (including the Acceptable Use Policy), Partner’s gross negligence or wilful misconduct, promises made by Partner to third parties about Pellea, Partner’s products or services, Partner’s infringement or violation of the intellectual property or other rights of a third party, or Partner’s relationship with a Merchant or Supplier.
8.3. Notice of Indemnification
In claiming any indemnification hereunder, the Indemnified Party shall promptly provide Partner with written notice of any claim which the Indemnified Party believes falls within the scope of the indemnifications provided under this Agreement. The Indemnified Party may, at its own expense, assist in the defence if it so chooses, provided that Partner shall control such defence and all negotiations relative to the settlement of any such claim and further provided that in settling any claim the Partner will not make any admission on behalf of the Indemnified Party or agree to any terms or conditions that do or reasonably could result in any admission by, or the imposition of any liability upon, the Indemnified Party without the prior written approval of the Indemnified Party.
WHICH MEANS
Pellea will notify Partner of any claims and may choose to assist in the defence.
8.4. Non-exclusive remedies
In the event of any breach or threatened breach by Partner of any provision of Sections 2, 5 and/or 6 above, in addition to all other rights and remedies available to Pellea under this Agreement and applicable law, Pellea shall have the right to (a) enjoin all such activity, without the necessity of showing damages or posting a bond or other security, (b) immediately terminate this Agreement and Partner’s engagement hereunder, (c) receive a prompt refund of all amounts paid to Partner hereunder, and (d) be indemnified for any losses, damages or liability incurred by Pellea in connection with such violation, following the provisions of this Section 8.
WHICH MEANS
This means: If Partner breaches its obligations concerning Partner’s responsibilities (Section 2), Pellea’s intellectual property or other proprietary rights (Section 5) or confidentiality (Section 6), Pellea has rights outside of “breach of contract”.
9.1. Force Majeure
If the performance of any part of this Agreement by either Party is prevented, hindered, delayed or otherwise made impracticable because of any flood, riot, fire, judicial or governmental action (including, but not limited to, any law, regulation or embargo prohibiting the performance contemplated hereunder and/or the failure or refusal of a government agency to issue a license required for any performance according to this Agreement), labour disputes, act of God or any cause beyond the reasonable control of that Party, the Party shall be excused from such performance to the extent that it is prevented, hindered or delayed by such cause. Notwithstanding anything herein to the contrary, the Party prevented from performing hereunder by a force majeure event shall nevertheless use its best efforts to recommence its performance hereunder as soon as reasonably practicable and to mitigate any damages resulting from its non-performance hereunder.
WHICH MEANS
In case something serious happens outside the control of either Pellea or Partner, both will be excused from the performance of duties to the extent that such event affects either Party’s ability to perform such duties.
9.2. Independent Contractors
The Parties to this Agreement are independent contractors. Neither Party is an agent, representative, or related entity of the other Party. Neither Party shall have any right, power or authority to enter into any agreement for, or on behalf of, or incur any obligation or liability of, or otherwise bind, the other Party. This Agreement shall not be interpreted or construed to create an association, agency, joint venture or partnership between the Parties or to impose any liability attributable to such a relationship upon either Party.
WHICH MEANS
Both Pellea and Partner are independent contractors and there is no relationship between agents, representatives or otherwise between them.
9.3. Non-Exclusivity
Nothing in this Agreement is intended to create, nor shall it be construed as creating, any exclusive arrangement between the Parties to this Agreement. This Agreement shall not restrict either Party from entering into similar arrangements with others, provided it does not breach its obligations under this Agreement by doing so, including without limitation, any confidentiality obligations.
WHICH MEANS
Both Pellea and Partner are non-exclusive to each other and each can enter into similar arrangements with others, as long as that party does not use the other party’s confidential information.
9.4. Notice
Any notice, approval, request, authorization, direction or other communication under this Agreement shall be given in writing and shall be deemed to have been delivered and given for all purposes on the delivery date by email to Partner’s email address listed in the Partner Account, and to [email protected].
WHICH MEANS
Notice is considered to be sent on the day it is emailed or hand delivered, 2 days after it is given to a courier, or 5 days after it is placed in the mail.
9.5. No Waiver
The failure of either Party to insist upon or enforce strict performance by the other Party of any provision of this Agreement or to exercise any right under this Agreement shall not be construed as a waiver or relinquishment to any extent of such Party’s right to assert or rely upon any such provision or right in that or any other instance; rather, the same shall be and remain in full force and effect. Each waiver shall be outlined in a written instrument signed by the waiving Party.
WHICH MEANS
If a provision is not enforced by either party, it does not mean that they are waiving their rights to enforce that provision in the future.
9.6. Entire Agreement
This Agreement, including any completed application form and all guidelines and other documents, linked or otherwise incorporated or referenced herein, sets forth the entire agreement and supersedes any prior agreements, written or oral, of the Parties concerning the subject matter hereof (including, but not limited to, any prior version of this Agreement). Neither Party shall be bound by, and each party specifically objects to, any term, condition or other provision that is different from or in addition to the provisions of this Agreement (whether or not it would materially alter this Agreement) and which is proffered by the other Party in any correspondence or other document, unless the Party to be bound thereby specifically agrees to such provision in writing.
WHICH MEANS
This Agreement and the documents it links to and references are the entire agreement governing the relationship between Pellea and Partner under the Partner Program, and it replaces any previous agreements.
9.7. Assignment
All the terms and provisions of this Agreement shall be binding upon and inure to the benefit of the Parties to this Agreement and their respective heirs, successors, permitted assigns and legal representatives. Pellea shall be permitted to assign this agreement without notice to or consent from Partner. Partner shall have no right to assign or otherwise transfer this Agreement, or any of its rights or obligations hereunder, to any third party without Pellea’s prior written consent, to be given or withheld in Pellea’s sole discretion.
WHICH MEANS
Partner cannot assign away or transfer this agreement to another party without Pellea’s consent.
9.8. Applicable Laws
This Agreement shall be governed by and interpreted following the laws of the Province of Ontario and the laws of Canada applicable therein, without regard to principles of conflicts of laws. The parties irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of the Province of Ontario, Canada concerning any dispute or claim arising out of or in connection with this Agreement.
WHICH MEANS
This agreement is covered by the laws of Ontario, Canada. If anything were to go wrong, Ontario is where the issue would be litigated.
9.9. Patent Non-Assertion
Partners covenant not to assert patent infringement claims against Pellea, Pellea Related Entities, or Pellea products and services.
WHICH MEANS
You agree not to sue us for patent infringement.
9.10. Competitive or Similar Materials
Pellea is not precluded from discussing, reviewing, developing for itself, having developed, acquiring, licensing, or developing for or by third parties, as well as marketing and distributing materials, products or services which are competitive with Partner’s products or services, regardless of their similarity to Partner’s products or services, provided that Pellea does not use Partner’s Confidential Information in so doing.
WHICH MEANS
This means: that Pellea may develop products or services that compete with Partner’s products or services so long as Pellea does not use Partner’s Confidential Information.
9.11. Feedback
If Partner provides any feedback (including identifying potential errors and improvements) to Pellea concerning the Partner Program, the Pellea Creative or any aspects of the Service (“Feedback”), Partner hereby assigns to Pellea all rights, title, and interest in and to the Feedback, and Pellea is free to use, reproduce, disclose, and otherwise exploit the Feedback without attribution, payment or restriction, including to improve the Partner Program, the Pellea Creative and/or the Service and to create other products and services. Pellea will treat any Feedback as non-confidential and non-proprietary. Partner will not submit any Feedback that it considers confidential or proprietary.
WHICH MEANS
If you provide Pellea with Feedback about the Partner Program, Pellea Creative or the Service, we will own this Feedback and we can use it without restriction.
9.12. Beta Services
From time to time, Pellea may, in its sole discretion, invite Partner to use, on a trial basis, potential new services or features that are in development and not yet available to all Partners or Merchants or Suppliers (“Beta Services”). Beta Services may be subject to additional terms and conditions, which Pellea will provide to Partner before Partner’s use of the Beta Services. Such Beta Services and all associated conversations and materials relating thereto will be considered Confidential Information of Pellea and subject to the confidentiality provisions of this Agreement. Pellea makes no representations or warranties that the Beta Services will function. Pellea may discontinue the Beta Services at any time in its sole discretion. Pellea will have no liability for any harm or damage arising out of or in connection with a Beta Service.
9.13. Service Providers
Partner may work with service providers as necessary to facilitate Partner’s performance under this Agreement. Partner acknowledges and agrees that any act or omission by Partner’s service provider amounting to a breach of this Agreement will be deemed to be a breach by Partner.
WHICH MEANS
Partner can work with third parties, but is responsible for any breach of this Agreement by those third parties.
9.14. Industry Standards
WHICH MEANS
If Partner has access to Merchant or Supplier Data, Partner will only use it to provide services to the Merchant or Supplier, will not communicate with Merchant’s, Supplier’s, Customers or Clients unless explicitly allowed, and only keep Merchant or Supplier Data for as long as necessary to provide its services to the Merchant or Supplier, use industry-standard security measures to protect against security breaches and comply with all laws. If Partner suspects any breach of Merchant or Supplier Data, Partner will notify Pellea immediately.
Part B – Additional Terms Applicable to Merchant or Supplier Partners
This Part B contains terms applicable to Partners generally.
Prohibited Activities
Deliver Pellea Products and Services to Customers or Clients.
A Partner shall not:
Pellea Inc. d.b.a. Pellea Fitness © 2016 – 2026
Payments Service
Effective Date: January 01, 2025
The Terms and Conditions described here constitute a legal agreement (“Agreement”) between you (if your business is a sole proprietorship) or your business (if you are signing up on behalf of a corporation or other legal entity) (the “merchant” or “supplier”, “you” or “your”) and Pellea Payments (Canada) Inc., a Canadian corporation.
SECTION 1 – OUR ROLE
The Pellea Payments service (“Pellea Payments” or the “Services”) is a (i) payment account boarding; (ii) payment underwriting; and (iii) payment data transmission service that helps you integrate with a payment processor (the “Processor”) as described more fully in this Agreement. The Services may also apply to your use of point-of-sale equipment (“POS Equipment”), subject to availability and your election to procure the same. You hereby appoint us as your agent to deliver information and instructions on your behalf to the Processor.
Under the separate Pellea Terms of Service (the “Pellea Terms”), Pellea Inc. provides you with an online storefront, shopping cart, store management, marketing, SEO, and other services (collectively, the “Pellea Services”).
Neither Pellea Inc. nor Pellea Payments (Canada) Inc. is a bank, payment institution or money services business, but are instead, respectively, a supplier of the Pellea Services supplied under the Pellea Terms and of the Services under this Agreement.
SECTION 2 – THE PROCESSOR
The Processor is Stripe Payments Canada, Ltd., a British Columbia limited liability corporation, which is a technical service provider and may offer the services as an agent of one or more financial institutions in Canada (each, a “Financial Services Provider”). The processing and settlement of your Transactions (as defined below) (“Payment Processing”) are carried out by the Processor and any of the Financial Services Providers under a separate Stripe Connected Account Agreement, including the Canada Terms of Service and the applicable Financial Services Terms (collectively, the “Processor Terms”). By accepting this Agreement, you are also accepting and agreeing to be bound by the Processor Terms which is a legal agreement between you and the Processor.
Pellea is not a party to the Processor Terms and is not liable to you in respect thereof. By accepting this Agreement and the Processor Terms you are agreeing to the creation of an account with the Processor for Payment Processing (the “Processor Account”). We reserve the right to change the Processor, subject to the terms of our agreement with the Processor. In the event of any inconsistency between this Agreement and the Processor Terms, this Agreement shall prevail, except in the event of any inconsistency between this Agreement and the Processor Terms concerning Payment Processing or the Processor Account, in which case the Processor Terms shall prevail.
The Processor’s role is to accept and process credit cards, debit cards, and other types of payments (collectively “Cards”) concerning sales of your products and services through internet-based transactions (“Card Not Present Transactions” or “CNP Transactions”). If applicable, POS Equipment permits the transmission of data to the Processor from in-person, point-of-sale transactions (“Card Present Transactions” or “CP Transactions”) as well as manually entered transactions (“Keyed Transactions”). CNP Transactions, CP Transactions, and Keyed Transactions shall be referred to herein, collectively, as “Transactions”.
SECTION 3 – YOUR ROLE
To utilize the Services, you must be a business located in Canada.
SECTION 4 – THE SERVICES
Pellea hereby grants you a non-exclusive, non-transferable, non-sublicensable, limited, revocable right to use the Services (the “License”). The License shall be for the term of this Agreement only. Neither the License nor any other provision hereof shall grant any rights in the Services or other intellectual property rights except the limited License of use set out above.
You shall not: (i) permit any third party to access the Services, including but not limited to your Pellea Admin, except as permitted herein and to carry out transactions; (ii) create derivate works based on the Services; (iii) copy, frame or mirror any part of the content of the Services, other than copying or framing for your internal business purposes, (iv) reverse engineer, disassemble, decompile or otherwise attempt to discover the source code or trade secrets for any of Services; or (v) access the Services to build a competitive product or service.
It is your responsibility to obtain your customers’ or clients’’ consent to be billed for each Transaction or, as the case may be, regularly, in compliance with applicable legal requirements and Visa Europe Ltd., Visa U.S.A., Inc., Visa Canada Inc. and Visa International (collectively, “Visa”) and MasterCard International Incorporated (“MasterCard”), American Express or other applicable Card network (such networks being, collectively, the “Payment Networks”) payment rules (the “Payment Network Rules”).
SECTION 5 – PAYMENT METHODS
The Services support most Payment Network Cards including credit, debit, pre-paid, or gift cards. You assume the sole and exclusive responsibility for the use of the Services. You also assume the sole and exclusive responsibility for Transactions under the Processor Terms. You are solely responsible for verifying the identity of customers or clients and the eligibility of a presented payment Card used to purchase your products and services, and Pellea does not guarantee or assume any liability for Transactions authorized and completed which may later be reversed or charged back (See section D5 below). You are solely responsible for all reversed or charged-back transactions, regardless of the reason for, or timing of, the reversal or chargeback. Pellea or the Processor may add or remove one or more types of Payment Networks or Cards as a supported Payment Card or Payment Network in their sole discretion at any time without prior notice to you.
SECTION 6 – CUSTOMER OR CLIENT SERVICE
Pellea will use its commercially reasonable efforts to provide you with customer support to help resolve issues relating to the Services. The Processor retains sole and exclusive responsibility for the Payment Processing of Transactions, including the settlement of funds, but Pellea will provide reasonable assistance in liaising between you and the Processor concerning the Payment Processing Services. You assume the sole and exclusive responsibility for providing customer service or support to your customers or clients for any issues related to your products and services, including, but not limited to, issues arising from the processing of customers’ or clients’’’ Cards through the Services.
SECTION 7 – TAXES
You have sole and exclusive responsibility to determine what, if any, taxes apply to the sale of your goods and services and/or the payments you receive in connection with your use of the Services (“Taxes”). It is solely your responsibility to assess, collect, report, or remit the correct taxes to the proper tax authority, whether in customers’ or clients’’ jurisdictions, your jurisdiction or elsewhere. We are not obligated to, nor will we, determine whether Taxes apply, or calculate, collect, report, or remit any Taxes to any tax authority arising from any Transaction. Pellea retains the right, but not the obligation, at its sole discretion, to complete and file tax or related reports with tax authorities regarding Transactions in those jurisdictions where Pellea deems such reporting necessary. You hereby indemnify and hold Pellea harmless from and against any liability related to Taxes and filings made by Pellea in respect thereof. You agree that we may send you any tax-related information electronically.
SECTION 8 – YOUR CUSTOMERS OR CLIENTS
If prohibited by law, you will not impose any fee or surcharge on a customer who seeks to use an eligible payment card. You will provide a receipt to your customer after the purchase transaction that includes all information required under Payment Network Rules and applicable law.
SECTION 9 – SECURITY
We maintain commercially reasonable administrative, technical, and physical procedures to protect all the personal information regarding you and your customers or clients that are stored in our servers from unauthorized access, accidental loss, or modification. Pellea cannot, however, guarantee that unauthorized third parties will never be able to defeat those measures or use such personal information for improper purposes.
SECTION 10 – DATA SECURITY
You assume full responsibility for the security of data on your website or otherwise in your possession or control. You agree to comply with all applicable laws and rules in connection with your collection, security and dissemination of any personal, financial, Card, or Transaction information (collectively, “Data”, and as pertains to your customers or clients, “Cardholder Data”). You agree that at all times you shall be compliant with applicable Payment Card Industry Data Security Standards (“PCI-DSS”) and as applicable, Payment Application Data Security Standards (“PA-DSS”). You agree to promptly provide Pellea with documentation evidencing your compliance with PCI-DSS and/or PA-DSS upon request. You also agree that you will use only PCI-DSS and PA-DSS compliant service providers in connection with the storage, or transmission of Card information, including cardholder’s account number, expiration date, and CVV2. You must not store CVV2 data at any time. Information on PCI-DSS can be found on the PCI Council’s website. It is your responsibility to comply with these standards and all the Payment Network Rules.
SECTION 11 – AUDIT RIGHT
If Pellea believes that a security breach or compromise of Data may have occurred, Pellea may require you to have a third-party auditor, that is approved by Pellea, conduct a security audit of your systems and facilities and issue a report to be provided to Pellea, and, at Pellea’s discretion, to Processor, it’s Financial Services Provider, Payment Networks and law enforcement, at your sole cost and expense.
SECTION 12 – PRIVACY
Your privacy and the protection of your data are very important to us. You acknowledge that you have received, read in full, and agree with the terms of our Privacy Policy and the Processor’s Privacy Policy. Our Privacy Policy is hereby incorporated into this Agreement. Pellea’s Privacy Policy and the Processor’s Privacy Policy contain important information about the collection, use retention and disclosure of personal information as well as other important matters and explain how and for what purposes we and the Processor collect, use, retain, disclose and safeguard the information you provide to us. You also acknowledge that the Processor is required to report your business name and the name of your principals to the Member Alert To Control High-Risk merchants or suppliers list of MasterCard (“MATCH List”) maintained by MasterCard and accessed and updated by American Express, to the VMAS database upheld by Visa Europe and/or to the Consortium Merchant or Supplier Negative File maintained by Discover, if applicable, under the requirements of the Payment Network Rules.
We will at all times comply with the provisions of applicable data protection law. If we process any personal data on your behalf when performing our obligations under this Agreement, we and you both agree that we intend that you shall be the data controller and we shall be the data processor about that data. We shall process the personal data only under the terms of this Agreement and any lawful instructions reasonably given by you to us from time to time.
We will notify you (within a reasonable time frame) if we receive a request from a person to have access to or to erase that person’s data, a complaint or request relating to your obligations under applicable data protection legislation, or any other communication relating directly to the processing of any personal data in connection with this Agreement.
We will provide you with reasonable cooperation and assistance concerning any complaint or request made in respect of any personal data processed by us on your behalf, including by providing you with details of the complaint or request, helping you to comply with any data subject access requests (within the relevant timescales set out in applicable data protection legislation) and providing you with any personal data we hold concerning a person making a complaint or request (again, within a reasonable timescale).
You acknowledge that we are relying on you for direction as to the extent to which we are entitled to use and process the personal data in the Cardholder Data that you provide us with. Consequently, we will not be liable for any claim brought by a data subject arising from any action or omission by us, to the extent that such action or omission resulted from your instructions.
You consent to the exchange of your information between the account you have established through Pellea Services and the Pellea Payments account established under this Agreement; Pellea will commingle such accounts and refers to them, together, in this Agreement as the “Pellea Payments Account”.
To process, use, record and disclose your personal information, information related to your business and Data, we or our agents may transfer such information to and receive it from the Processor, its Financial Services Provider or their respective agents, and in so doing we may transmit or possess it outside of your jurisdiction. Additionally, to provide the Services, we use a variety of third-party “sub-processors” that fall into many broad categories—for example, we use sub-processors to help us: protect you and Pellea from potentially risky transactions, security threats, or fraud; to perform administrative tasks; deliver portions of the Services (for example, third parties that work with us to process credit card payments, or conduct any shipping); develop and improve our products and the Services; generate analytics or other information relating to the Services; and build our technical infrastructure (for example, using cloud storage providers, or information security vendors). By using the Services, you consent to our use of sub-processors, which is described in more detail in our Privacy Policy.
SECTION 13 – PRIVACY OF OTHERS
You represent to us that you are in compliance with all applicable privacy laws and that you maintain a publicly accessible privacy policy that accurately discloses how you collect, use, and disclose personal data, including through the Services. Additionally, you represent to us that you have obtained all necessary rights and consents under applicable law to allow us and the Processor to collect, use, retain and disclose any Cardholder Data that you provide to or authorize us to collect, including information that we may collect directly from you of your customers or clients via cookies or other means, and to use that data to provide the Services (for example to process Transactions, and to screen for fraud or compliance purposes). Further, you represent that we will not be in breach of any such laws by collecting, receiving, using and disclosing such information in connection with the Services as described in our Privacy Policy. As between the parties to this Agreement, you are solely responsible for disclosing to your customers or clients that we will collect and process their Cardholder Data in our supply of the Services to you and that in so doing we may transmit or possess it outside of your or their jurisdiction and that it may be subject to disclosure as required by applicable law.
If you receive information about others, including cardholders and other customers or clients, through the use of the Services, you must keep such information confidential and only use it in connection with the Services or as otherwise permitted by the subject of such information.
You may not disclose or distribute any such information to a third party or use any such information for marketing purposes unless you receive the express consent of the subject thereof to do so. You may not disclose Cardholder Data to any third party, other than in connection with processing a Card Transaction requested by your customer.
SECTION 14 – RESTRICTED USE
You are required to obey all laws, rules, and regulations applicable to your use of the Services (for example, including those governing financial services, consumer protections, unfair competition, anti-discrimination or false advertising). In addition to any other requirements or restrictions outlined in this Agreement, you shall not: (i) utilize the credit available on any Card to provide cash advances to cardholders, (ii) submit any Card Transaction for processing that does not arise from your sale of goods or service to a customer, (iii) act as a payment intermediary or aggregator or otherwise resell our services on behalf of any third party, (iv) send what you believe to be potentially fraudulent authorizations or fraudulent Card Transaction, or (v) use the Services or the Payment Processing services in a manner that a Payment Network reasonably believes to be an abuse of the Payment Network or a violation of Payment Network Rules.
You further agree not to, nor to permit any third party to, do any of the following: (i) access or attempt to access our systems, programs or data that are not made available for public use: (ii) copy, reproduce, republish, upload, post, transmit, resell or distribute in any way material from us; (iii) permit any third party to use and benefit from the Services via a rental, lease, timesharing, service bureau or other arrangements; (iv) transfer any rights granted to you under this Agreement; (v) work around any of the technical limitations of the Services, use any tool to enable features or functionalities that are otherwise disabled in the Services, or decompile, disassemble or otherwise reverse engineer the Services, except to the extent that such restriction is expressly prohibited by law; (vi) perform or attempt to perform any actions that would interfere with the proper working of the Services, prevent access to or use of the Services by our other users, or impose an unreasonable or disproportionately large load on our infrastructure; or (vii) otherwise use the Services except as expressly allowed under this section.
SECTION 15 – SUSPICION OF UNAUTHORIZED OR ILLEGAL USE
We reserve the right to not provide Services in respect of any Transaction you submit which we believe in our sole discretion is in violation of this Agreement, any other Pellea or Processor agreement, or exposes you, Pellea or Processor or any other third party to actual or potential risk or harm, including but not limited to fraud and other criminal acts. You are hereby granting us authorization to share information with law enforcement about you, your Transactions, or your Pellea Payments Account.
SECTION 16 – PAYMENT NETWORK RULES
The Payment Networks have established guidelines, bylaws, rules, and regulations in the form of the Payment Network Rules. You are required to comply with all applicable Payment Network Rules. The Payment Network Rules for Visa, MasterCard, and American Express are available on the Internet at the following links: Visa, MasterCard, and American Express. The Payment Networks may amend the Payment Network Rules at any time and without notice to us or you. Insofar as the terms of this Agreement and/or the Processor Terms are inconsistent with the Payment Network Rules, the Payment Network Rules shall prevail. We reserve the right to amend this Agreement at any time, with notice to you, as may be necessary to comply with the Payment Network Rules.
SECTION 17 – DISCLOSURES AND NOTICES
You agree that Pellea can provide disclosures and notices, including tax forms that we deem appropriate, regarding the Services to you by posting such disclosures and notices in your Pellea Admin on our website, emailing them to the email address listed in your Pellea Account, or mailing them to the address listed in your Pellea Account. You also agree that electronic disclosures and notices have the same meaning and effect as if we had provided you with a paper copy. Such disclosures and notices shall be considered to be received by you within 24 hours of the time it is posted to your Pellea Admin on our website or emailed to you unless we receive notice that the email was not delivered.
SECTION 18 – AUTOMATIC REMINDERS
We may use automated telephone dialing text messaging systems, and email to provide messages to you about your Pellea Payments Account. The telephone messages may be played by a machine automatically when the telephone is answered, whether answered by you or another party. These messages may also be recorded by your answering machine or voicemail. You give us permission to call or send a text message to any telephone number which you have given us and to play pre-recorded messages or send text messages with information about this Agreement or your account over the phone. You agree that we will not be liable to you for any such calls or electronic communications, even if the information is communicated to an unintended recipient. You understand that, when you receive such calls or electronic communications, you may incur a charge from the company that provides you with telecommunications, wireless, and/or Internet services. You agree that we have no liability for such charges. You agree to immediately notify us if you change telephone numbers or are otherwise no longer the subscriber or customary user of a telephone number or email address you have previously provided to us.
SECTION 1 – REGISTRATION
The Services are only made available to persons in Canada who operate a business selling goods and services. You may not use the Services for non-commercial, personal, family, or household purposes. To use Pellea Payments for your business, you are required to register for a Pellea Payments Account. When you register for a Pellea Payments Account, we will collect information such as your name if you are a sole proprietor, your business or trade name, your address, email, phone number, business identification or registration number, and certain other information that we require. We may also collect personal information (including name, birth date, and government-issued identification number) about your beneficial owners or principals.
You may register as an individual (sole proprietor) or as a corporation or other legal entity. If you register as a corporation or other legal entity, you must be authorized to act on behalf of such entity, have the authority to bind the entity to this Agreement, and you must agree to this Agreement on behalf of such entity. If you have so agreed, the term “merchant” or “supplier”, “you” or “you’re” will mean you, the natural person acting as a business if you are a sole proprietor, or if you have registered as a corporation or other legal entity, it will mean that entity. You understand that by registering for a Pellea Payments Account, you are also registering for a Processor Account under the Processor Terms and that you are simultaneously providing your information to Pellea to open a Pellea Payments Account, and to Processor to establish your Processor Account.
SECTION 2 – COMPANY DESCRIPTIONS AND SITE URL
As part of your registration, you must provide the name under which you do business (which may be the business’s legal name or a “doing business name”) (e.g. MyStore Online Widgets) and a billing descriptor. These two fields and your site URL (e.g. mystore.com) may appear in your customers’ or clients’ credit or debit card statements. To avoid customer confusion and Transaction disputes, you must enter a description that identifies your business. You hereby agree to indemnify us from any costs, liabilities, losses, or expenses from disputes due to your failure to do so.
SECTION 3 – VERIFICATION AND UNDERWRITING
To verify your identity, we may, at our discretion, require additional information including your company registration number or a business number, your HST, GST or tax number, and if applicable, your date of birth. We may also ask for additional information to help verify your identity and assess your business risk including but not limited to business invoices, reseller authorization or distributor information, a driver’s license or other government-issued identification, or a business license, for you or any of the owners or principals of your business. We may ask you for your financial statements. We may request your permission to do a physical inspection at your place of business and to examine books and records that pertain to your compliance with this Agreement. Your failure to comply with any of these requests within five (5) days may result in the suspension or termination of your Pellea Payments Account and Processor Account. You authorize us to retrieve additional information about you from third parties and other identification services.
After we have collected and verified all your information, we will review your account and determine if you are eligible to use the Services. We will notify you once your Pellea Payments Account has been either approved or deemed ineligible for use of the Services.
By accepting the terms of this Agreement, you are providing us with authorization to retrieve information about you by using third parties, including credit bureaus and other information providers. You acknowledge that such information retrieved may include your name, address history, credit history, and other data about you. We may periodically update this information to determine whether you continue to meet the eligibility requirements for a Pellea Payments Account.
You agree that Pellea is permitted to contact and share information about you and your application (including whether you are approved or declined), your Pellea Payments Account, and Processor Account with the Processor and other third parties to perform the Services. This includes sharing information (i) about your Transactions for regulatory or compliance purposes, (ii) for use in connection with the management and maintenance of the Services, (iii) to create and update our and their customer records about you and to assist us and them in better serving you, and (iv) to conduct our and their risk management process.
SECTION 4 – DESIGNATED COUNTRY
In registering for a Pellea Payments Account, you are obliged to identify the location from where you are operating the business that will use the Services in Canada. By registering for a Pellea Payments Account, you are confirming that you are either a legal resident of Canada or you are duly licensed as a business entity authorized to conduct business in Canada. The Services and Pellea Payments Account may only be used in Canada.
By accepting this Agreement you confirm that you will satisfy these requirements.
SECTION 5 – PROHIBITED BUSINESSES
The following categories of businesses and business practices are prohibited from using the Pellea Payments Service (“Prohibited Businesses”). Prohibited Business categories may be imposed through Payment Network Rules or the requirements of the Processor’s Financial Services Providers. The types of businesses listed below are representative, but not exhaustive. If you are uncertain as to whether your business is a Prohibited Business or have questions about how these requirements apply to you, please contact us. We may add to or update the Prohibited Business list at any time.
Investment & credit services
Securities brokers; mortgage consulting or debt reduction services; credit counselling or repair; real estate opportunities; lending instruments
Money and legal services
Money transmitters, check to cash, wire transfers, money orders; currency exchanges or dealers; bail bonds; collections agencies; law firms collecting funds for any purpose other than to pay fees owed to the firm for services provided by the firm (e.g., firms cannot use Pellea Payments to hold client funds, collection or settlement amounts, disputed funds, etc.)
Virtual currency or stored value
Virtual currency that can be monetized, resold, or converted to physical or digital products and services or otherwise exit the virtual world (e.g., Bitcoin); sale of stored value, quasi-cash or credits maintained, accepted and issued by anyone other than the seller
Intellectual property or proprietary rights infringement
Sales, distribution, or access to counterfeit music, movies, software, or other licensed materials without the appropriate authorization from the rights holder; any product or service that infringes or facilitates infringement upon the trademark, patent, copyright, trade secrets, or proprietary or privacy rights of any third party; use of Pellea intellectual property without express consent from Pellea; use of the Pellea name or logo including use of Pellea trade or service marks inconsistent with the Pellea Trademark Usage Guidelines, or in a manner that otherwise harms Pellea or the Pellea brand; any action that implies an untrue endorsement by or affiliation with Pellea
Counterfeit or unauthorized goods
Unauthorized sale or resale of a brand name or designer products or services; sale of goods or services that are illegally imported or exported
Gambling
Lotteries; bidding fee auctions; sports forecasting or odds making; fantasy sports leagues with cash prizes; internet gaming; contests; sweepstakes; games of chance
Regulated products and services
Marijuana dispensaries and related businesses; alcohol or alcoholic beverages; sale of tobacco, e-cigarettes, or accessories including e-juice or e-liquid; online pharmacies or pharmacy referral services; age-restricted goods or services; weapons and munitions; gunpowder and other explosives; fireworks and related goods; toxic, flammable, and radioactive materials; products and services with varying legal status on a state-by-state basis
Adult content and services
Pornography and other obscene materials (including literature, imagery, and other media). Sites offering any sexually-related products or services such as prostitution, massage parlours, dating services, companion/escort services; international match-making and mail-order brides; pay-per-view, adult live chat or call features; child pornography, fetish gear, and services including S&M paraphernalia; hard-core sexually-oriented products and services; sex shows, sex clubs, topless bars, strip shows, and other adult entertainment; widgets that allow you to access pornography or pornographic ads
Get rich quick schemes
Investment opportunities or other services that promise high rewardMugshotot publication or pay-to-remove sites
Platforms that facilitate the publication and removal of content (such as mug shots), where the primary purpose of posting such content is to cause or raise concerns of reputational harm
No-value-added services
Sale or resale of a service without added benefit to the buyer; resale of government offerings without authorization or added value; sites that we determine in our sole discretion to be unfair, deceptive, or predatory towards consumers
Aggregation
Engaging in any form of licensed or unlicensed aggregation of funds owed to third parties, factoring, or other activities intended to obfuscate the origin of funds
Drug paraphernalia
Any equipment designed for making or using drugs, such as bongs, vaporizers, and hookahs
Event Tickets
Event or festival tickets, event ticket resellers, including theme park ticket reseller
Government Services
Embassies, foreign consulates or other foreign governments
High-risk businesses
Human hair, fake hair extensions age verification services; bankruptcy lawyers; computer technical support; psychic services; extended warranties; travel reservation services and clubs; airlines; cruises; timeshares; chaining letters essay mills; flea markets; prepaid phone cards, phone services, and cell phones; telemarketing, telecommunications equipment, and telephone sales; shipping or forwarding brokers; door-to-door sales; negative response marketing; credit card and identity theft protection; the use of credit to pay for lending services; any businesses that we believe poses elevated financial risk, legal liability, or violates card network or bank policies
Multi-level marketing
Pyramid schemes, network marketing, and referral marketing programs
Pharmaceuticals or PPseudopharmaceuticals
Pharmaceuticals and other pseudo-pharmaceutical products that make health claims (e.g. retinol creams, lash growth serums, products containing hyaluronic acid, etc.) and medical devices
Social media activity
Sale of Twitter followers, Facebook likes, YouTube views, and other forms of social media activity
Substances designed to mimic illegal drugs
Sale of a legal substance that provides the same effect as an illegal drug (e.g., salvia, kratom)
Video game or virtual world credits
Sale of in-game currency unless the merchant or supplier is the operator of the virtual world
Use of Pellea Payments in a manner inconsistent with its intended use or as expressly prohibited in the Terms of Service
Use of Pellea Payments principally as a virtual terminal (e.g., submitting card transactions by manually inputting card information); processing where there is no bona fide good or service sol, or donation accepted; card testing; evasion of card network chargeback monitoring programs; sharing cardholder information with another merchant or supplier for payment of upsell or cross-sell product or service; offering substantial rebates or incentives to the cardholder after the original purchase
SECTION 1 – PELLEA PAYMENTS FEES
You agree to pay the fees for Processing that are set out in your Pellea Admin on our website which are incorporated herein by reference (the “Processing Fees”). Processing Fees shall be collected from you by Processor on our behalf under the terms of the Stripe Connected Account Agreement
Fees for Pellea Services are collected by Pellea according to the Pellea Terms (the “Pellea Service Fees”).
Processing Fees and Pellea Service Fees shall be referred to herein collectively as the “Fees”.
You are obligated to pay all applicable taxes, fees, and other charges imposed by any governmental authority, including without limitation any value-added tax, goods and services tax, harmonized sales tax, and/or provincial or territorial sales tax, on the Services provided under this Agreement. If you are tax-exempt, you will provide us with an appropriate certificate or other evidence of tax exemption that is satisfactory to us.
We reserve the right to change the Fees at any time, subject to a thirty (30) day notice period to you under Section A18, above. If you continue to use the Services and Processor Services for such thirty (30) days then you are deemed to have accepted the change in Fees contemplated by such notice.
In addition to the Fees, you are also responsible for any penalties and fines imposed on you or us by any bank, money services business, payment network, financial institution, or other financial intermediary resulting from your use of the Services in a manner not permitted by this Agreement or by such financial intermediary’s rules and regulations.
SECTION 2 -SECURITY INTEREST
As security for the performance of your obligations under this Agreement, you grant us a priority lien and security interest in (and in Quebec, a hypothec on), all funds processed and deposited into all Payout Accounts (as defined in the Processor Terms) and any other bank accounts associated with your Processor Account, and in any funds processed using the Payment Processing Services. These security interests and liens (and hypothecs) will secure payment and performance of all of your obligations under this Agreement and any other agreements now existing or later entered into between us and you including without limitation your obligation to pay any amounts due and owing to us. The hypothec created according to this section is granted for the sum of fifty million dollars with interest at the rate of twenty-five percent per annum. This amount and this rate are a formal amount and formal rate to satisfy the requirements of the law in Quebec and do not affect the amount of the actual obligations you owe to us. You will execute, deliver, and pay the fees for any documents we request to create, perfect, maintain, and enforce this security interest.
SECTION 3 – PRE-AUTHORIZED DEBITS (“PADs”)
You authorize us and our respective vendors and agents to initiate debit and credit entries to the bank account associated with your Processor Account (the “Bank Account”), or any other account maintained by you at any institution that is a member of the Canadian Payments Association, all under this Agreement. You agree that any withdrawal by us and our vendors and agents under this Agreement are PADs for business purposes, as defined under Rule H1 of the Canadian Payments Association. You hereby waive the right to receive advance notice from us and our vendors and agents of any such debits. This authorization will remain in effect after termination of this Agreement and until all of your obligations to us have been paid in full. If you change the Bank Account, this PAD authorization will apply to the new account and you shall provide us in writing such information regarding the new account as we deem necessary. Such a new account shall thereafter be and become the “Bank Account” for this Agreement. It may take us up to ten (10) business days after receipt of a written notice from you to reflect in our system any change to the Bank Account. If you change the Bank Account, you agree that you are responsible for all costs incurred by us in connection with your decision to change the Bank Account. You may revoke this PAD authorization upon thirty (30) days prior written notice to us, but any such revocation shall constitute a material breach of this Agreement. You may obtain a sample cancellation form, as well as further information on your right to cancel a PAD authorization by contacting your financial institution or by visiting cdnpay.ca. You have certain recourse rights if any debit does not comply with this PAD Agreement. For example, you have the right to receive reimbursement for any debit that is not authorized or is not consistent with this PAD Agreement. To obtain more information on your recourse rights, you may contact your financial institution or visit cdnpay.ca.
SECTION 4 – OUR COLLECTION RIGHTS
To the extent permitted by law, we may collect any obligations you owe us under this Agreement by requesting that the Processor deduct the corresponding amounts from the Reserve Account (as such term is defined in the Processor Terms) or from funds payable to you arising from the settlement of Card Transactions, and remit such amounts to us on your behalf. If these amounts are not sufficient to meet your obligations to us, we may charge or debit your Bank Account or credit card associated with your Pellea Services account for any amounts owed to us. Your failure to fully pay the amounts that you owe us on demand will be a breach of this Agreement. You will be liable for our costs associated with collection in addition to the amount owed, including without limitation attorneys’ fees and expenses, costs of any arbitration or court proceeding, collection agency fees, and any applicable interest.
Additionally, we may require a personal guarantee from a principal of a business for funds owed under this Agreement. If we require a personal guarantee we will specifically inform you in advance.
In addition to the amount due, delinquent accounts may be charged with fees that are incidental to the collection of delinquent accounts and chargebacks including, but not limited to, collection fees convenience fees and other third parties.
You hereby explicitly agree that all communication about delinquent accounts will be made by electronic mail or by phone, as provided to Pellea by you. Such communication may be made by Pellea or by anyone on its behalf, including but not limited to a third-party collection agent.
SECTION 5 – CONTESTING CHARGEBACKS
You or Pellea may elect to contest chargebacks assessed to your account. Pellea may provide you with assistance including notifications and software to help contest your chargebacks. We do not assume any liability for our role or assistance in contesting Chargebacks.
You permit us to share records or other information required with the Cardholder, the Cardholder’s financial institution and your financial institution to help resolve any chargeback. You acknowledge that your failure to provide us with complete and accurate information promptly may result in an irreversible chargeback being assessed.
If the Cardholder’s issuing bank or the Payment Network does not resolve a dispute in your favour, we may recover the chargeback amount and any associated fees from you as described in this Agreement.
We reserve the right, upon notice to you, to charge a fee for mediating or investigating chargeback disputes.
SECTION 1 – TERM
The Agreement is effective upon the date you agree to it (by electronically indicating acceptance) and continues so long as you use the Services or until terminated by you or by Pellea.
SECTION 2 – TERMINATION
You may terminate this Agreement by closing your Pellea Payments Account at any time by following the instructions on our website in your Pellea Admin. We may terminate this Agreement and close your Pellea Payments Account at any time for any reason upon notice to you under Section A18 above. We may suspend your Pellea Payments Account and your access to the Services and any rights in respect of your Pellea Payments Account, or terminate this Agreement at any time or for any reason, including if (i) we determine in our sole discretion that you may be ineligible for the Services because of the risk associated with your Pellea Payments Account, including without limitation significant credit or fraud risk, or for any other reason; (ii) you do not comply with any of the provisions of this Agreement or the Processor Terms; or (iii) upon request of Payment Network, Processor or a Card issuer. Termination of the Processor Terms may, at the discretion of Pellea, result in termination of this Agreement. Termination of this Agreement shall entitle Pellea to cause the Processor to terminate the Processor Terms.
If the Processor terminates the Processor Terms or indicates its intention to do so, or if you elect to cease processing with such Processor, we have the right, but not the obligation, to offer you a substitute payment processor that is integrated with the Pellea Payments Account. Upon your acceptance of the terms of service of such a substitute payment processor, they shall be deemed to have replaced the Processor contemplated herein provided that your liabilities to the Processor herein shall not be diminished on account of accepting the terms of the substitute payment processor.
SECTION 3 – EFFECTS OF TETERMINATIONpoUpon Upon termination and closing of your Pellea Payments Account, we will immediately discontinue your access to the Services. You agree to complete all pending Transactions, immediately remove all logos for Cards, and stop accepting new Transactions through the Services. You will not be refunded the remainder of any Fees that you have paid for the Services if your access to or use of the Services is terminated or suspended. Any funds in the Financial Services Provider’s custody will be paid out to you subject to the terms of your Payout Schedule (as defined in the Processor Terms).
Termination does not relieve you of your obligations as defined in this Agreement and Processor may elect to continue to hold any funds deemed necessary pending resolution of any other terms or obligations defined in this Agreement, including but not limited to chargebacks, fees, refunds, or other investigations or proceedings.
Termination of this Agreement will not necessarily terminate your Pellea Terms unless Pellea determines otherwise.
Upon termination you agree: (i) to immediately cease your use of the Services; (ii) to discontinue use of any Pellea or Processor trademarks and to immediately remove any Pellea or Processor references and logos from your website and/or physical location if applicable; (iii) that the license granted under this Agreement shall end; (iv) that we reserve the right (but have no obligation) to delete all of your information and account data stored on our servers; (v) we will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Service, or any termination or suspension of the Services or deletion of your information or account data; and (vi) you will still be liable to us for any fees or fines, or other financial obligation incurred by you or through your use of the Services before termination.
SECTION 4 – OWNERSHIP
The Services are licensed and not sold. We reserve all rights not expressly granted to you in this Agreement. The Services are protected by copyright, trade secret, and other intellectual property laws. We own the title, copyright, and other worldwide Intellectual Property Rights (as defined below) in the Services and all copies of the Services. This Agreement does not grant you any rights to our trademarks or service marks.
For this Agreement, “Intellectual Property Rights” means all patent rights, copyright rights, mask work rights, moral rights, rights of publicity, trademark, trade dress and service mark rights, goodwill, trade secret rights, and other intellectual property rights as may now exist or hereafter come into existence, and all applications therefore and registrations, renewals, and extensions thereof, under the laws of any state, country, territory or other jurisdiction.
You may choose to or we may invite you to submit comments or ideas about the Services, including without limitation about how to improve the Services or our products (“Ideas”). By submitting any Idea, you agree that your disclosure is gratuitous, unsolicited and without restriction and will not place us under any fiduciary or other obligation and that we are free to use the Idea without any additional compensation to you, and/or to disclose the Idea on a non-confidential basis or otherwise to anyone. You further acknowledge that, by acceptance of your submission, we do not waive any rights to use similar or related ideas previously known to, or developed by our employees, or obtained from sources other than you.
SECTION 5 – YOUR LIABILITY AND INDEMNIFICATION CONCERNING LIABILITIES
Nothing in this Agreement shall serve to diminish your liability under the Processor Terms or Pellea Terms. You are obliged to fulfill your obligations under this Agreement and those under the Processor Terms and Pellea Terms.
Pellea has agreed to indemnify and hold Processor harmless for some, and in some cases, all, of your liabilities occurring under the Processor Terms, including but not limited to Disputes (including but not limited to chargebacks), Refunds, Reversals, Returns, and Fines (as such terms are defined in the Processor Terms). Insofar as Pellea becomes liable to Processor or any other third party for any penalties, fines, fees or other liabilities under or in respect of the Processor Terms, the Services, the Payment Processing Services or the Payment Network Rules, you agree to indemnify and hold Pellea harmless from and against any such liabilities. Additionally, we may require a personal guarantee from a principal of a business for funds owed under this Agreement.
You agree to indemnify and defend Pellea, our affiliates, and their respective employees, agents and service providers (each, a “Pellea Entity”) against any claim, suit, demand, loss, liability, damage, action or proceeding (each, a “Claim”) brought by a third party against a Pellea Entity, and you agree to fully reimburse the Pellea Entities for any Claims that result from (i) your breach of any provision of this Agreement; (ii) any Fees, fines, penalties, Disputes, Reversals, Returns, chargebacks (as such terms are defined in the Processor Terms) or any other liability we incur that results from your use of the Services; (iii) negligent or willful misconduct of your owners, employees, contractors, or agents; (iv) contractual or other relationships between you and your customers or clients; or (v) third party indemnity obligations we incur as a direct or indirect result of your acts or omissions, including but not limited to the indemnification of Processor or any Payment Network.
SECTION 6 – YOUR REPRESENTAITON, WARRENTIES AND COVENANTS
You represent and warrant to us that: (a) if you are a sole proprietor, you are at least eighteen (18) years of age; or if you are a corporation or other entity, that the person entering into this agreement on your behalf is at least eighteen (18) years of age, is authorized to act on your behalf, and has the authority to bind you to this Agreement; (b) you are eligible to register and use the Services and have the right, power, and ability to enter into and perform under this Agreement; and (c) the name identified by you when you registered is your name or business name under which you sell goods and services and the information that you have provided to us is accurate and complete.
You hereby covenant to us that: (a) any sales Transaction submitted by you will represent a bona fide sale by you; (b) any sales Transactions submitted by you will accurately describe the goods and/or services sold and delivered to a customer; (c) you will fulfill all of your obligations to each customer for which you submit a Transaction and will resolve any disputes or complaints directly with your customers or clients; (d) you and all Transactions initiated by you will comply with all applicable laws, rules, and regulations applicable to your business, including but not limited to any applicable tax laws and regulations; (e) except in the ordinary course of business, no sales Transaction submitted by you through the Services will represent a sale to any principal, partner, proprietor, or owner of your entity; (f) you will not use the Services, directly or indirectly, for any fraudulent undertaking or in any manner so as to interfere with the use of the Services; (g) any information you provide to us will be accurate and complete.
SECTION 7 – NO WARRANTIES
THE SERVICES AND ALL ACCOMPANYING DOCUMENTATION ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. USE OF THE SERVICES IS AT YOUR OWN RISK.
NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM OR THROUGH THE SERVICES OR FROM (I) PELLEA; (II) PROCESSOR, SUPPLIERS OR LICENSORS OF PELLEA OR PROCESSOR; OR (III) ANY OF THE RESPECTIVE AFFILIATES, AGENTS, DIRECTORS, AND EMPLOYEES OF ANY OF THE ENTITIES LISTED IN (I) OR (II) ABOVE (COLLECTIVELY, THE “DISCLAIMING ENTITIES” AND INDIVIDUALLY A “DISCLAIMING ENTITY”), WILL CREATE ANY WARRANTY. YOU SPECIFICALLY ACKNOWLEDGE THAT WE DO NOT HAVE ANY CONTROL OVER THE PRODUCTS OR SERVICES THAT ARE PAID FOR WITH THE SERVICES, AND WE CAN ENSURE THAT YOUR CUSTOMERS OR CLIENTS WILL COMPLETE A TRANSACTION OR ARE AUTHORIZED TO DO SO.
WITHOUT LIMITING THE FOREGOING, THE DISCLAIMING ENTITIES DO NOT WARRANT THAT THE INFORMATION THEY PROVIDE OR THAT IS PROVIDED THROUGH THE SERVICES IS ACCURATE, RELIABLE OR CORRECT; THAT THE SERVICES WILL MEET YOUR REQUIREMENTS; THAT THE SERVICES WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, THAT THE SERVICES WILL FUNCTION IN AN UNINTERRUPTED MANNER OR BE SECURE; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR THAT THE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ANY SUBJECT MATTER DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS DOWNLOADED AT YOUR OWN RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY OR LOSS OF DATA THAT RESULTS FROM SUCH DOWNLOAD. THE DISCLAIMING ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT HOW LONG WILL BE NEEDED TO COMPLETE THE PROCESSING OF A TRANSACTION.
THE DISCLAIMING ENTITIES DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES OR ANY HYPERLINKED WEBSITE OR SERVICE, OR FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND NEITHER PELLEA, THE PROCESSOR NOR THE FINANCIAL SERVICES PROVIDER WILL BE A PARTY TO OR IN ANY WAY MONITOR ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.
SECTION 8 – LIMITATION OF LIABILITY AND DAMAGES
IN NO EVENT SHALL A DISCLAIMING ENTITY (AS DEFINED ABOVE) BE LIABLE FOR ANY LOST PROFITS, LOSS OF DATA, OR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES ARISING OUT OF, IN CONNECTION WITH OR RELATING TO THIS AGREEMENT OR THE SERVICES, INCLUDING WITHOUT LIMITATION THE USE OF, INABILITY TO USE, OR UNAVAILABILITY OF THE SERVICES. UNDER NO CIRCUMSTANCES WILL ANY OF THE DISCLAIMING ENTITIES (AS DEFINED ABOVE) BE RESPONSIBLE FOR ANY DAMAGE, LOSS OR INJURY RESULTING FROM HACKING, TAMPERING OR OTHER UNAUTHORIZED ACCESS OR USE OF THE SERVICES OR YOUR PELLEA PAYMENTS ACCOUNT OR THE INFORMATION CONTAINED THEREIN.
THE DISCLAIMING ENTITIES ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (A) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO OR USE OF THE SERVICES; (B) ANY UNAUTHORIZED ACCESS TO OR USE OF SERVERS USED IN CONNECTION WITH THE SERVICES AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN; (C) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES; (D) ANY SOFTWARE BUGS, VIRUSES, TROJAN HORSES, OR OTHER HARMFUL CODE THAT MAY BE TRANSMITTED TO OR THROUGH THE SERVICES; (E) ANY ERRORS, INACCURACIES OR OMISSIONS IN ANY CONTENT OR INFORMATION, FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT OR INFORMATION, IN EACH CASE POSTED, EMAILED, STORED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES; AND/OR (F) USER CONTENT OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY.
WITHOUT LIMITING THE FOREGOING PROVISIONS OF THIS SECTION D8, THE DISCLAIMING ENTITIES’ CUMULATIVE LIABILITY TO YOU SHALL BE LIMITED TO DIRECT DAMAGES AND IN ALL EVENTS SHALL NOT EXCEED IN THE AGGREGATE THE NUMBER OF FEES PAID BY YOU TO PELLEA DURING THE THREE (3) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM FOR LIABILITY.
THIS LIMITATION OF LIABILITY SECTION APPLIES REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, INCLUDING WITHOUT LIMITATION CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER BASIS. THE LIMITATIONS APPLY EVEN IF PELLEA OR THE PROCESSOR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
THE PROVISIONS OF THIS SECTION D8 SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.
The Services are controlled and operated from facilities in Canada and the United States. We make no representations that the Services are appropriate or available for use in other locations. Those who access or use the Services from other jurisdictions do so at their own volition and are entirely responsible for compliance with all applicable United States, Canadian, foreign and local laws and regulations, including but not limited to export and import regulations. You may not use the Services if you are a resident of a country embargoed by the United States or Canada, or are a foreign person or entity blocked or denied by the United States government or the Government of Canada.
SECTION 9 – DISPUTES; CHOICE OF LAW; JURISDICTION AND VENUE, MISCELLANEOUS
You agree that any disputes arising out of or relating to this Agreement or the Services shall be resolved under this Section D9.
This Agreement is governed by the laws of the Province of Ontario, Canada and the federal laws of Canada applicable therein, except for the security interest or hypothec created under Section C2 above, which will be governed by and construed under the laws of the applicable province in which such security interest or hypothec is registered, and in each case without regard to its choice of law provisions to the contrary. The exclusive venue for any actions or claims arising under or related to this Agreement shall be a court of competent jurisdiction in Ottawa, Ontario, Canada.
Pellea may or may direct Processor to, respond to and comply with any subpoena, warrant, or other legal order (“Legal Process”) that we believe to be valid. The Processor or any Financial Services Provider may deliver or hold any funds or any Data as required under such Legal Process, even if you are receiving funds or Data on behalf of other parties. Where permitted by law, we will make reasonable efforts to provide you notice of such Legal Process by sending a copy to the email address we have on file for you. We are not responsible for any losses, whether direct or indirect, that you may incur as a result of our response or compliance with a Legal Process.
Headings are included for convenience only, and shall not be considered in interpreting this Agreement. The Agreement does not limit any rights that we may have under trade secret, copyright, patent, or other laws. Our failure to assert any right or provision under this Agreement shall not constitute a waiver of such right or provision. No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such term or any other term.
The parties have required that this Agreement and all documents relating thereto be drawn up in English. Les parties ont demandé que cette convention ainsi que tous les documents qui s’y rattachent soient rédigés en anglais.
SECTION 10 – RIGHT TO AMEND
We have the right to change or add to the terms of this Agreement at any time, and to change, delete, discontinue, or impose conditions on any feature or aspect of the Services or software with notice that we in our sole discretion deem to be reasonable in the circumstances, including such notice on our website at https://fitness.pellea.com/, in your Pellea Admin on our website, or any other website maintained or owned by us to provide services in terms of this Agreement. Any use of the Services after our publication of any such changes shall constitute your acceptance of this Agreement as modified.
SECTION 11 – ASSIGNMENT
This Agreement and any rights and licenses granted hereunder may not be transferred or assigned by you without our prior written consent but may be assigned by us without consent or other restrictions.
SECTION 12 – CHANGE OF BUSINESS
You agree to give us at least thirty (30) days prior notification of your intent to change your current product or service types, your business or trade name or how you accept payment. You agree to provide us with prompt notification within three (3) days if you are the subject of any voluntary or involuntary bankruptcy or insolvency application, petition or proceeding, receivership, bankruptcy or similar action or proceeding initiated by or against you or any of your principals (any of the foregoing, a “Bankruptcy Proceeding”). You also agree to promptly notify us within three (3) days of any adverse change in your financial condition, any planned or anticipated liquidation or substantial change in the basic nature of your business, any transfer or sale of 25% or more of your total assets or any change in the control or ownership of your or your parent entity. You will also notify us within three (3) days of any judgment, writ, warrant of attachment or execution, or levy against 25% or more of your total assets.
You will include us on the list and matrix of creditors as filed with any bankruptcy, commercial or civil court in connection with any Bankruptcy Proceeding, whether or not a claim may exist at the time of filing. Failure to do so will be cause for immediate termination of this Agreement and shall allow the pursuit of any other action available to us under applicable Payment Network Rules or the law.
SECTION 13 – PARTIES
This Agreement binds you and your respective heirs, representatives, permitted and approved successors (including those by merger and acquisition) or any permitted assigns.
SECTION 14 – THIRD-PARTY SERVICES AND LINKS TO OTHER WEBSITES
You may be offered services, products, and promotions provided by third parties and not by us. If you decide to use these Third-Party Services, you will be responsible for reviewing and understanding the terms and conditions associated with these services. You agree that we are not responsible for the performance of these services. The Pellea website may contain links to third-party websites as a convenience to you. The inclusion of any website link does imply an approval, endorsement, or recommendation by us. You agree that your access to any such website is at your own risk and that the site is not governed by the terms and conditions contained in this Agreement. We expressly disclaim any liability for these websites. Please remember that when you use a link to go from our website to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our website, is subject to that website’s own rules and policies.
SECTION 15 – FORCE MAJEURE
No party will be liable for delays in processing or other non-performance caused by such events as fires, telecommunications failures, utility failures, power failures, equipment failures, labour strife, riots, war, terrorist attacks, non-performance of our vendors or suppliers, acts of God, or other causes over which the respective party has no reasonable control, except that nothing in this section will affect or excuse your liabilities and obligations under Sections C1 or D5, including without limitation for Reversals, chargebacks, Claims, Fines, Fees, Refunds or unfulfilled products and services.
SECTION 16 – ENTIRE AGREEMENT; REMEDIES
These terms and conditions and all policies and procedures that are incorporated herein by reference constitute the entire agreement between you and Pellea concerning the provision of the Services. Except as otherwise set out herein, in the event of a conflict between this Agreement and any other Pellea or Processor agreement or policy, this Agreement shall prevail on the subject matter of this Agreement. Except as expressly provided in this Agreement, these terms describe the entire liability of Pellea and our vendors and suppliers and set forth your exclusive remedies concerning the Services and your access and use of the Services. If any provision of this Agreement (or portion thereof) is held to be invalid or unenforceable under applicable law, then it shall be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.
This Agreement has been reviewed by you with the benefit of independent legal counsel to the extent you consider necessary, and any rule of construction to the effect that ambiguities are to be resolved against the drafting party shall not apply to the construction or interpretation of this Agreement. The rights conferred upon us in this Agreement are not intended to be exclusive of each other or of any other rights and remedies we may have at law or in equity. Rather, every right we may have under this Agreement, at law or in equity is cumulative and concurrent and in addition to every other right.
SECTION 17 – SURVIVAL
In addition to any provision that is reasonably necessary to accomplish or enforce the purpose of this Agreement, the following sections of this Agreement survive and remain in effect under their terms upon the termination of this Agreement: Sections A6 Payment Methods, A8 Taxes, A10 Security, A11 Data Security, A12 Audit Right, A13 Privacy, A14 Privacy of Others, A15 Restricted Use, A16 Suspicion of Unauthorized or Illegal Use, A17 Payment Network Rules, A18 Disclosures and Notices, A19 Automatic Reminders, Section C Processing Card Transactions and Receiving Your Funds in its entirety, and Section D Termination and Other General Legal Terms in its entirety.
Version 2.0
Pellea Inc. d.b.a. Pellea Fitness © 2016 – 2026
Merchants Terms
Effective Date: January 01, 2025
These Terms and Conditions will apply to the facilitation services that Pellea will make available to you and are in addition to the website Terms of Use that apply from time to time, to your use of the Website (as defined below).
1.1. In these Terms and Conditions, the following words and expressions have the following meanings:
|
“Customer or Client” also referred to as Learner |
A Customer or Client who chooses a Teacher to provide the Services to them; |
|
“Merchant Contract” is also referred to as a Teacher Contract |
The contract between the Merchant and the Customer or Client for the provision of the Services; |
|
“Request” |
A “Request” denotes the initial communication initiated by a Prospective Customer or Client to the Merchant, expressing the desire to acquire the Services as outlined in clause 2.4 below; |
|
“Booking” |
A “Booking” is confirmed when a Request is accepted, and Fees are remitted, as outlined in clause 2.4 below; |
|
the “Facilitation Services” |
The services provided by Pellea involve furnishing the Merchant with the contact details of a Prospective Customer, including full name, billing address, phone number, and email address after the Prospective Customer or Client has paid Fees. This facilitates the transition of the Prospective Customer or Client into a Contact, as detailed in clause 2.4 below; |
|
“Fees” |
The compensation due from Customers or Clients for the acquisition of the Services; |
|
“Contact” |
A Prospective Customer or Client whose contact details have been supplied to a Merchant as part of the Facilitation Services; |
|
“Prospective Customers or Clients” or also referred to as Prospective Learners |
Businesses and consumers who use the Website to find a Merchant who can provide the Services they require; |
|
the “Services” |
The offerings, encompassing activities like swimming lessons, training sessions, etc., provided by a Merchant to a Customer or Client; |
|
“you / the Merchant” also referred to as the Teacher” |
This means the person or Merchant offering their Services to Customers or Clients; |
|
“us” / “we” / “Pellea” |
Pellea Inc. d.b.a Pellea Fitness/Fitness.pellea.com registered address 96 Gerrard Street East, Toronto, Ontario, Canada, M5B 1G7 (registered in Canada); |
|
the “Website” |
Means fitness.pellea.com |
1.2. All headings are for ease of reference only and will not affect the construction or interpretation of these Terms and Conditions;
1.3. References to a “person” include any individual, body corporate, association, partnership, firm, trust, organization, joint venture, government, local or municipal authority, governmental or supra-governmental agency or department, state or agency of the state or any other entity (in each case whether or not having separate legal personality);
1.4. References to any legislation or legislative provision will include any subordinate legislation made under it and will be construed as references to such legislation, legislative provision and/or subordinate legislation as modified, amended, extended, consolidated, re-enacted and/or replaced and in force from time to time;
1.5. Any words following the words “include”, “includes”, “including”, “in particular” or any similar words or expressions will be construed without limitation and accordingly will not limit the meaning of the words preceding them and the ejusdem generis rule will not apply;
1.6. References to “in writing” or “written” include e-mail.
2.1. Upon your agreement to these Terms and Conditions, Pellea will periodically furnish you with the contact details of potential Customers or Clients, as further detailed below.
2.2. Pellea administers the Website, designed to streamline the dissemination of Prospective Customers’ or Clients’ contact details to Merchants, enabling the provision of a diverse array of Services.
2.3. Potential Customers or Clients can utilize the Website’s search functionality to explore Merchant profiles and store information, and details about products/services. This allows them to assess whether the offerings align with their requirements. Conversely, Merchants can search the Website for information on Prospective Customers or Clients, focusing on the basic information provided in their profiles. Upon a Prospective Customer’s or Client’s Booking with a Merchant on the Website, we will furnish the Merchant with the contact details of the respective Customer or Client. It is the Merchant’s responsibility to initiate contact with the Customer or Client for supplementary information and logistical purposes.
2.4. Upon acceptance of these Terms and Conditions, you acknowledge the necessity to register as a “merchant” or “supplier” on the Website to deliver the Services. Prospective Customers or Clients will initiate requests for a Merchant, and it is at your discretion to accept or decline the request. If you choose to accept, the Prospective Customer or Client must complete the Booking by remitting the applicable Fees. Following the completion of the Booking with the Merchant on the website, you will be granted access to the relevant contact details of the Prospective Customer or Client. Pellea will provide you with the contact details furnished by Prospective Customers or Clients, henceforth referred to as Contacts, facilitating direct communication. Once you engage with the Contact for additional informational and logistical purposes, they will transition into a Customer or Client of the Merchant and may be subjected to the Merchant’s legal terms of service.
2.5. Upon the successful registration of a Merchant on the Website, Pellea will grant the Merchant access to the Merchant’s profile on the website. This profile includes a feature allowing Customers or Clients to evaluate the Merchant’s performance, and such reviews will be publicly visible on the Website for Prospective Customers or Clients. You acknowledge and agree that the opinions expressed in these reviews are solely those of the Customers or Clients, and Pellea bears no liability to you for the content of such reviews. It is your responsibility to ensure that any website linked to your profile on the Website adheres to all applicable laws, guidelines, and regulations.
Important: Pellea functions solely as a facilitator of the Contacts mentioned above, and Merchants bear the responsibility of defining the legal terms of services provided to the Customer or Client. In the event of any issues with the performance of the Services by you, the Customer or Client retains legal rights of recourse against you, the Merchant, directly.
3.1. The Facilitation Services will be provided by Pellea using reasonable care and skill. Time will not be of the essence as we have stated on the Website that any Contacts will be provided within a prescribed period.
3.2. In the case of Pellea’s performance of the Facilitation Services, unless expressly stated otherwise in these Terms and Conditions, all warranties, conditions and other terms implied by law (whether by statute, common law or otherwise) are excluded from these Terms and Conditions.
3.3 The Website and the Facilitation Services do not guarantee your success in securing a Booking from a Prospective Customer or Client for the Services. The primary role of the Website is to facilitate contact between the Merchant and the Prospective Customer or Client. You are not entitled to any Fees from us if a Booking with the Merchant by a Prospective Customer or Client does not materialize.
4.1. You warrant to Pellea that the Services that you provide to your Customers or Clients will be performed by you and anyone acting on your behalf with due care and diligence, with integrity and to such high standard of quality as it is reasonable for the Customer or Client to expect in all the circumstances, and shall comply at all times with all laws, guidance and regulations that apply to your provision of the Services to your Customers or Clients (including, without limitation, those relating to data privacy, consumer law, and health & safety).
4.2. You will at all times: (a) cooperate with us in all matters relating to the Facilitation Services; (b) provide, promptly, such information as we may reasonably require, and ensure that it is accurate and complete in all material respects; (c) comply at all times with our Website Terms of Use; (d) comply with all policies and requirements as specified on the Website, as updated by us from time to time; (e) comply with any vetting requirements that we may impose on you from time to time; (f) ensure that you make it clear to Customers or Clients that any Services to be provided are provided to them by you and not by Pellea.
4.3. You will comply with all applicable laws, statutes, regulations and codes relating to anti-bribery and anti-corruption.
The property and any copyright design rights or other intellectual property rights in any material, data or other information provided to you by Pellea, including all information and content on the Website, (subject to any such rights of any third party) belong (or continue to belong) to Pellea.
Please see our Privacy Policy and Cookie Policy for more information on how your personal information will be used.
7.1. As provided for in Clause 2 above, you acknowledge that you remain contractually liable to Customers or Clients for the provision of the Services. Still, you acknowledge that Pellea may suffer reputational damage if you do not perform your contractual obligations under Merchant Contracts properly. You hereby agree to indemnify Pellea in full against all losses (including all direct, indirect and consequential losses), liabilities, costs, damages and expenses that we do or will incur or suffer, all claims or proceedings made, brought or threatened against Pellea by any person (including, without limitation Customers or Clients) and all losses, liabilities, costs (on a full indemnity basis), damages and expenses we do or will incur or suffer as a result of defending or settling any such actual or threatened claim or proceeding, in each case arising out of or in connection with the breach of your obligations set out in Clause 2 above.
7.2. Subject to Clause 7.3 below, Pellea will have no liability to you for any: (a) loss of profit, loss of sales or business (in each case whether direct, indirect or consequential); (b) loss of or damage to goodwill, loss of reputation or loss of opportunity (in each case whether direct, indirect or consequential); (c) any liability you may owe to any third party, including, but not limited to, a Customer or Client (in each case whether direct, indirect or consequential); (d) loss of use or value of any data or software (in each case whether direct, indirect or consequential); (e) indirect or consequential loss.
7.3. Nothing in these Terms and Conditions will operate to exclude or restrict any liability of either you or us: (a) that cannot be excluded or restricted in these Terms and Conditions in respect of death or personal injury resulting from negligence; (b) for its fraud or fraudulent misrepresentation or fraud or fraudulent misrepresentation by a person for whom it is vicariously liable; or (c) for any matter for which it is not permitted by law to exclude or limit, or to attempt to exclude or limit, its liability.
8.1. Any information provided by Pellea or concerning Pellea’s affairs shall be kept confidential by you and all information provided by you which is so designated by you shall be kept confidential by Pellea; but the foregoing shall not apply to any documents or other materials, data or other information which enter the public domain (other than by breach of this Clause 8.1, or where any disclosure is required by law or regulatory authority.)
8.2. Neither party shall use the other’s name, trademarks, service marks or logos for any promotional or publicity purposes without the express written consent of the other.
9.1. Without affecting any other right or remedy available to us, Pellea may withdraw your registration as a Merchant on the Website with immediate effect by giving you written notice: (a) if you engage in the provision of Services and accept Fees from Customers or Clients outside the Website during your Term; (b) if you fail to comply with your obligations in Clause 4 relating to your performance of the Services Contract with your Customers or Clients; (c) if you receive a disproportionate number of complaints and/or bad reviews on the Website from Customers or Clients and/or Prospective Customers or Clients regarding your Services and/or dealings with Customers or Clients more generally; (d) if, in our absolute discretion, we consider your registration as a Merchant on the Website to be detrimental or potentially detrimental to the reputation of Pellea; (e) if you are subject to an investigation by a competent regulatory authority, including without limitation, the Information Commissioner, the Competition and Markets Authority or Trading Standards.
9.2. Without affecting any other right or remedy available to either of us, either you or we may withdraw your registration as a Merchant on the Website with immediate effect by giving written notice to the other: (a) if the other party commits a material breach of any term of these Terms and Conditions; (b) if the other party takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), being wound up, having a receiver appointed to any of its assets or ceasing to carry on its business; (c) if the other party suspends, or threatens to suspend or cease or threatens to cease to carry on all or a substantial part of its business or (d) if the other party’s financial position deteriorates to such an extent that it in the terminating party’s opinion the other party’s capability to adequately fulfil its obligations under these Terms and Conditions has been placed in jeopardy.
9.3. If you cease to provide the Services and/or you do not wish to continue to be listed on the Website, you shall notify us immediately so that we may withdraw your registration as a Merchant on the Website so that Prospective Customers or Clients are not provided with your details.
10.1. These Terms and Conditions are personal to you and you will not assign transfer or subcontract any of your rights or obligations without our prior written consent.
10.2. Any notice required or permitted to be given by either party to the other under these Terms and Conditions are to be in writing addressed to the other party at its trading address or such other address as may at the relevant time have been notified to the other party.
10.3. Nothing in these Terms and Conditions is intended to, or shall be deemed to, establish any partnership or joint venture between the parties, constitute one party the agent of the other party or authorize a party to make or enter into any commitments for or on behalf of the other party. The parties acknowledge and agree that each of them is an independent contractor, and nothing in these Terms and Conditions shall render either party (or any staff of a party) an employee of the other.
10.4. If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the remainder of the provisions in question shall not be affected.
10.5. These Terms and Conditions will be governed by the laws of the Province of Ontario and the laws of Canada shall be subject to the exclusive jurisdiction of the Ontario and Canadian courts.
Pellea Inc. d.b.a. Pellea Fitness © 2016 – 2026
Suppliers Terms
Effective Date: January 01, 2025
These Terms and Conditions will apply to the facilitation services that Pellea will make available to you and are in addition to the website Terms of Use that apply from time to time, to your use of the Website (as defined below).
1.1 In these Terms and Conditions, the following words and expressions have the following meanings:
|
“you / the Supplier” also referred to as the Managers” |
This means the person or Supplier offering their Services to Merchants; |
|
“Supplier Contract” also referred to as Merchant Contract |
The contract between the Supplier and the Merchant for the provision of the Services; |
|
“Request” |
A “Request” denotes the initial communication initiated by a Prospective Merchant to the Supplier, expressing the desire to acquire the Services as outlined in clause 2.4 below; |
|
“Booking” |
A “Booking” is confirmed when a Request is accepted, and Fees are remitted, as outlined in clause 2.4 below; |
|
the “Facilitation of Services” |
The services provided by Pellea involve furnishing the Supplier with the contact details of a Prospective Merchant, including full name, billing address, phone number, and email address, after the Prospective Merchant has paid Fees. This facilitates the transition of the Prospective Merchant into a Contact, as detailed in clause 2.4 below; |
|
“Fees” |
The compensation due from Merchant for the acquisition of the use of facilities; |
|
“Contact” |
A Prospective Merchant whose contact details have been supplied to a Supplier as part of the Facilitation Services; |
|
“Prospective Merchants” or also referred to as Prospective Teachers |
Businesses and consumers who use the Website to find a Supplier for the acquisitions Services as they require; |
|
the “Services” |
The use of facilities for activities like swimming lessons, training sessions, etc., provided by a Supplier to the Merchant; |
|
“Merchant” also referred to as Teacher |
This means the person or Merchant using Services from the Suppliers; |
|
“us” / “we” / “Pellea” |
Pellea Inc. d.b.a Pellea Fitness/Fitness.pellea.com registered address 96 Gerrard Street East, Toronto, Ontario, Canada, M5B 1G7 (registered in Canada); |
|
the “Website” |
Means fitness.pellea.com |
1.2. All headings are for ease of reference only and will not affect the construction or interpretation of these Terms and Conditions;
1.3. References to a “person” include any individual, body corporate, association, partnership, firm, trust, organization, joint venture, government, local or municipal authority, governmental or supra-governmental agency or department, state or agency of the state or any other entity (in each case whether or not having separate legal personality);
1.4. References to any legislation or legislative provision will include any subordinate legislation made under it and will be construed as references to such legislation, legislative provision and/or subordinate legislation as modified, amended, extended, consolidated, re-enacted and/or replaced and in force from time to time;
1.5. Any words following the words “include”, “includes”, “including”, “in particular” or any similar words or expressions will be construed without limitation and accordingly will not limit the meaning of the words preceding them and the ejusdem generis rule will not apply;
1.6. References to “in writing” or “written” include e-mail.
2.1. Upon your agreement to these Terms and Conditions, Pellea will periodically furnish you with the contact details of potential Merchants, as further detailed below.
2.2. Pellea administers the Website, designed to streamline the dissemination of Prospective Merchants’ contact details to Suppliers, enabling the provision of a diverse array of Services.
2.3. Potential Merchants can utilize the Website’s search functionality to explore Supplier profiles, and store information, and details about products/services. This allows them to assess whether the offerings align with their requirements. Conversely, Suppliers can search the Website for information on Prospective Merchants, focusing on the basic information provided in their profiles.
Upon a Prospective Merchant’s Booking with a Supplier on the Website, we will furnish the Supplier with the contact details of the respective Merchant. It is the Supplier’s responsibility to initiate contact with the Merchant for supplementary information and logistical purposes.
2.4. Upon acceptance of these Terms and Conditions, you acknowledge the necessity to register as a “Supplier” on the Website to deliver the Services. Prospective Merchants will initiate requests for a Supplier, and it is at your discretion to accept or decline the request. If you choose to accept, the Prospective Merchant must complete the Booking by remitting the applicable Fees. Following the completion of the Booking with the Supplier on the website, you will be granted access to the relevant contact details of the Prospective Merchant. Pellea will provide you with the contact details furnished by Prospective Merchants, henceforth referred to as Contacts, facilitating direct communication. Once you engage with the Contact for additional informational and logistical purposes, they will transition into a Merchant of the Supplier and may be subjected to the Supplier’s legal terms of service.
2.5 Upon the successful registration of a Supplier on the Website, Pellea will grant the Supplier access to the Supplier’s profile on the website. This profile includes a feature allowing Merchants to evaluate the Supplier’s performance, and such reviews will be publicly visible on the Website for Prospective Merchants. You acknowledge and agree that the opinions expressed in these reviews are solely those of the Merchants, and Pellea bears no liability to you for the content of such reviews. It is your responsibility to ensure that any website linked to your profile on the Website adheres to all applicable laws, guidelines, and regulations.
Important: Pellea functions solely as a facilitator of the Contacts mentioned above, and Suppliers bear the responsibility of defining the legal terms of services provided to the Merchant. In the event of any issues with the performance of the Services by you, the Merchant retains legal rights of recourse against you, the Supplier, directly.
3.1. The Facilitation Services will be provided by Pellea using reasonable care and skill. Time will not be of the essence as we have stated on the Website that any Contacts will be provided within a prescribed period.
3.2. In the case of Pellea’s performance of the Facilitation Services, unless expressly stated otherwise in these Terms and Conditions, all warranties, conditions and other terms implied by law (whether by statute, common law or otherwise) are excluded from these Terms and Conditions.
3.3. The Website and the Facilitation Services do not guarantee your success in securing a Booking from a Prospective Merchant for the Services. The primary role of the Website is to facilitate contact between the Supplier and the Prospective Merchant. You are not entitled to any Fees from us if a Booking with the Supplier by a Prospective Merchant does not materialize.
4.1. You warrant to Pellea that the Services that you provide to your Merchants will be performed by you and anyone acting on your behalf with due care and diligence, with integrity and to such high standard of quality as it is reasonable for the Merchant to expect in all the circumstances, and shall comply at all times with all laws, guidance and regulations that apply to your provision of the Services to your Merchants (including, without limitation, those relating to data privacy, consumer law, and health & safety).
4.2. You will at all times: (a) cooperate with us in all matters relating to the Facilitation Services; (b) provide, promptly, such information as we may reasonably require, and ensure that it is accurate and complete in all material respects; (c) comply at all times with our Website Terms of Use; (d) comply with all policies and requirements as specified on the Website, as updated by us from time to time; (e) comply with any vetting requirements that we may impose on you from time to time; (f) ensure that you make it clear to Merchants that any Services to be provided are provided to them by you and not by Pellea.
4.3. You will comply with all applicable laws, statutes, regulations and codes relating to anti-bribery and anti-corruption.
The property and any copyright design rights or other intellectual property rights in any material, data or other information provided to you by Pellea, including all information and content on the Website, (subject to any such rights of any third party) belong (or continue to belong) to Pellea.
Please see our Privacy Policy and Cookie Policy for more information on how your personal information will be used.
7.1. As provided for in Clause 2 above, you acknowledge that you remain contractually liable to Merchants for the provision of the Services, but you acknowledge that Pellea may suffer reputational damage if you do not perform your contractual obligations under Merchant Contracts properly. You hereby agree to indemnify Pellea in full against all losses (including all direct, indirect and consequential losses), liabilities, costs, damages and expenses that we do or will incur or suffer, all claims or proceedings made, brought or threatened against Pellea by any person (including, without limitation Merchants) and all losses, liabilities, costs (on a full indemnity basis), damages and expenses we do or will incur or suffer as a result of defending or settling any such actual or threatened claim or proceeding, in each case arising out of or in connection with the breach of your obligations set out in Clause 2 above.
7.2. Subject to Clause 7.3 below, Pellea will have no liability to you for any: (a) loss of profit, loss of sales or business (in each case whether direct, indirect or consequential); (b) loss of or damage to goodwill, loss of reputation or loss of opportunity (in each case whether direct, indirect or consequential); (c) any liability you may owe to any third party, including, but not limited to, a Merchant (in each case whether direct, indirect or consequential); (d) loss of use or value of any data or software (in each case whether direct, indirect or consequential); (e) indirect or consequential loss.
7.3. Nothing in these Terms and Conditions will operate to exclude or restrict any liability of either you or us: (a) that cannot be excluded or restricted in these Terms and Conditions in respect of death or personal injury resulting from negligence; (b) for its fraud or fraudulent misrepresentation or fraud or fraudulent misrepresentation by a person for whom it is vicariously liable; or (c) for any matter for which it is not permitted by law to exclude or limit, or to attempt to exclude or limit, its liability.
8.1. Any information provided by Pellea or concerning Pellea’s affairs shall be kept confidential by you and all information provided by you which is so designated by you shall be kept confidential by Pellea; but the foregoing shall not apply to any documents or other materials, data or other information which enter the public domain (other than by breach of this Clause 8.1, or where any disclosure is required by law or regulatory authority.)
8.2. Neither party shall use the other’s name, trademarks, service marks or logos for any promotional or publicity purposes without the express written consent of the other.
9.1. Without affecting any other right or remedy available to us, Pellea may withdraw your registration as a Supplier on the Website with immediate effect by giving you written notice: (a) if you engage in the provision of Services and accept Fees from Merchants outside the Website during your Term; (b) if you fail to comply with your obligations in Clause 4 relating to your performance of the Services Contract with your Merchants; (c) if you receive a disproportionate number of complaints and/or bad reviews on the Website from Merchants and/or Prospective Merchants regarding your Services and/or dealings with Merchants more generally; (d) if, in our absolute discretion, we consider your registration as a Supplier on the Website to be detrimental or potentially detrimental to the reputation of Pellea; (e) if you are subject to an investigation by a competent regulatory authority, including without limitation, the Information Commissioner, the Competition and Markets Authority or Trading Standards.
9.2. Without affecting any other right or remedy available to either of us, either you or we may withdraw your registration as a Supplier on the Website with immediate effect by giving written notice to the other: (a) if the other party commits a material breach of any term of these Terms and Conditions; (b) if the other party takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), being wound up, having a receiver appointed to any of its assets or ceasing to carry on its business; (c) if the other party suspends, or threatens to suspend or cease or threatens to cease to carry on all or a substantial part of its business or (d) if the other party’s financial position deteriorates to such an extent that it in the terminating party’s opinion the other party’s capability to adequately fulfil its obligations under these Terms and Conditions has been placed in jeopardy.
9.3. In the event that you cease to provide the Services and / or you do not wish to continue to be listed on the Website, you shall notify us immediately so that we may withdraw your registration as a Supplier on the Website so that Prospective Customers are not provided with your details.
10.1. These Terms and Conditions are personal to you and you will not assign or transfer or subcontract any of your rights or obligations without our prior written consent.
10.2. Any notice required or permitted to be given by either party to the other under these Terms and Conditions are to be in writing addressed to the other party at its trading address or such other address as may at the relevant time have been notified to the other party.
10.3. Nothing in these Terms and Conditions is intended to or shall be deemed to, establish any partnership or joint venture between the parties, constitute one party the agent of the other party, or authorize a party to make or enter into any commitments for or on behalf of the other party. The parties acknowledge and agree that each of them is an independent contractor, and nothing in these Terms and Conditions shall render either party (nor any staff of a party) an employee of the other.
10.4. If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the remainder of the provisions in question shall not be affected.
10.5. These Terms and Conditions will be governed by the laws of the Province of Ontario and the laws of Canada shall be subject to the exclusive jurisdiction of the Ontario and Canadian courts.
Pellea Inc. d.b.a. Pellea Fitness © 2016 – 2026
Customers or Clients Terms
Effective Date: January 01, 2025
These Terms and Conditions govern the facilitation services that Pellea will make available to you and are in addition to the Website terms of use that apply from time to time, to your use of the Website (as defined below).
You should read these Terms and Conditions carefully before using our Website, as by using our Website and the Facilitation Services, you are confirming that you accept these Terms and Conditions and that you will comply with them. If you do not accept these Terms and Conditions, you should leave our Website and cease using the Facilitation Services immediately.
About us
We, Pellea Inc. d.ba. Pellea Fitness (“we”, “us”, “Pellea”) make the Facilitation Services available to you via the Website. We are a company registered in Canada, registered address 96 Gerrard Street East, Toronto, Ontario, Canada, M5B 1G7.
You can contact us:
By email at [email protected]
By phone at (647) 865-6400
By post at 96 Gerrard Street East, Toronto, Ontario, M5B 1G7
1.1. In these Terms and Conditions, the following words and expressions have the following meanings:
|
“you / the Customer or Client” “you” also referred to as Leato ner |
A Customer or Client who chooses a Merchant to provide the Services to them; |
|
“Customer or Client Contract” also referred to as a Learner Contract |
The contract between the Merchant and the Customer or Client for the provision of the Services; |
|
“Request” |
A “Request” denotes the initial communication initiated by a Prospective Customer or Client to the Merchant, expressing the desire to acquire the Services as outlined in clause 2.4 below; |
|
“Booking” |
A “Booking” is confirmed when a Request is accepted, and Fees are remitted, as outlined in clause 2.4 below; |
|
the “Facilitation Services” |
The services provided by Pellea involve furnishing the Merchant with the contact details of a Prospective Customer, including full name, billing address, phone number, and email address after the Prospective Customer or Client has paid Fees. This facilitates the transition of the Prospective Customer or Client into a Contact, as detailed in clause 2.4 below; |
|
“Fees” |
The compensation due from Customers or Clients for the acquisition of the Services; |
|
“Contact” |
A Prospective Customer or Client whose contact details have been supplied to a Merchant as part of the Facilitation Services; |
|
“Prospective Customers or Clients” or also referred to d as Prospective Learners |
Businesses and consumers who use the Website to find a Merchant who can provide the Services they require; |
|
the “Services” |
The offerings, encompassing activities like swimming lessons, training sessions, etc., provided by a Merchant to a Customer or Client; |
|
“The Merchant” also referred ed as the TeacThis means |
This means the person or Merchant offering their Services to Customers or Clients; |
|
“us” / “we” / “Pellea” |
Pellea Inc. d.b.a Pellea Fitness/Fitness.pellea.com registered address 96 Gerrard Street East, Toronto, Ontario, Canada, M5B 1G7 (registered in Canada); |
|
“the Website” |
Means fitness.pellea.com |
2. The Facilitation Services
2.1. Pellea operates the Website to connect potential Customers or Clients with Merchants who may offer a wide range of Services.
2.2. Customers or Clients can search the Website to find Merchants whose profiles match their requirements. The basic information entered in the Customer or Client’s profile will be visible to Merchants. After paying Fees on the Website, Customers or Clients may be contacted for additional information and logistics.
2.3. To utilize the Facilitation Services, you must accept these Terms and Conditions on the Website, forming a contract between you and us for the provision of Facilitation Services. Merchants may have their legal terms of service, which you must also consider.
2.4. You can review the Merchant’s profile, store and service details before deciding to Request their Services. If the Merchant accepts the Request, you must complete the Booking by paying Fees. After completing the Booking, the Merchant gains access to your contact details. At this point, you become a Contact, allowing the Merchant to communicate with you for additional information and logistical purposes. The Contact then may become the Customer or Client and will be subject to the Merchant’s legal terms of service. The Services are provided by the Merchant, not Pellea, and it is your responsibility to ensure the Merchant can meet your requirements.
2.5. Pellea provides a forum for Customers or Clients to review a Merchant’s performance, visible on the Website for other prospective Customers or Clients.
2.6. Reviews must be honest, based on personal experience, and free from offensive, racist, sexist, or inaccurate content. Pellea reserves the right to remove non-compliant reviews and may ban users from leaving further reviews.
2.7. The Facilitation Services are available at variable Fees determined by the Merchant and us.
Important: Pellea serves solely as a facilitator for introductions. The provision of Services by the Merchant to a Customer or Client is subject to the Merchant’s legal terms of service. In case of issues with Service performance, legal rights of redress lie against the Merchant, not Pellea.
Disclaimer: Pellea does not make any warranties or guarantees, and disclaims all liabilities, or obligations, concerning the capabilities, comments, or actions of any Merchants obtained from this website. Customers and clients use Merchants found through this Website at their own risk.
3. Fees
You are obligated to remit Fees for the Services rendered by the Merchant. The Fees, as presented in varying amounts on the Website, are to be paid to both the Merchant and us through the designated payment channels on the Website.
4. Cancellations and Refunds
Please refer to our Cancellations and Refunds Policy for detailed information regarding the procedures and conditions for returns, cancellations, and refunds.
5. Ending our contract
You can always end your contract with us, and you can do this by ceasing to use the Facilitation Services. If you have opened a Customer or Client account on the Website, you will need to delete the account in the account settings section of the Customer’s or Client’s profile and contact us by email, phone or post using the details listed above.
6. Data Protection
Please see our Privacy Policy and — for more information on how your personal information will be used.
7. Liability
7.1. As provided for in Clause 2 above, you acknowledge that the contract for the provision of the Services is between you and the Merchant and as such, it is the Merchant who is responsible for the provision of the Services to you. Pellea shall have no liability to you whatsoever in respect of the provision of the Services and/or your dealings with any of the Merchants who are listed on the Website.
7.2. We accept no liability for the information contained on any third-party websites linked to our Website and we won’t be liable for any loss or damage that may arise from your use of them. If you are an individual consumer or client.
7.3. Please note that we only provide Facilitation Services to consumers for domestic and private use. You agree not to use the Facilitation Service for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you are a Customer or Client.
7.4. We exclude all conditions, warranties, representations or other terms which may apply to this website or any content on it, whether express or implied.
7.5. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the Facilitation Services. In particular, we will not be liable for:
7 .6.1 Loss of profits, sales, business, or revenue;
7.6.2 business interruption;
7.6.3 loss of anticipated savings;
7.6.4 loss of business opportunity, goodwill or reputation; or
7.6.5 any indirect or consequential loss or damage.
8. General Provisions
8.1. We make changes to these Terms and Conditions from time to time. You should therefore check these Terms of Conditions whenever you return to our Website to see whether any changes have been made, as these will be binding on you.
8.2. We may transfer our contract to someone else. We may transfer our rights and obligations under these Terms and Conditions to another organization.
8.3. You need our consent to transfer your rights to someone else.
8.4. Nobody else has any rights under our contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
8.5. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
8.6. Even if we delay in enforcing these Terms and Conditions, we can still enforce them later. If we do not insist immediately that you do anything you are required to do under these Terms and Conditions, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
If you are an individual consumer
8.7. Which laws apply to our contract and where you may bring legal proceedings? These Terms and Conditions are governed by the laws of the Province of Ontario and the laws of Canada and you can bring legal proceedings in the Ontario and Canadian courts.
If you are a Business Customer or Client
8.8. If you are a business user these Terms of Use (and any non-contractual obligations arising out of or in connection with them) are governed by the laws of the Province of Ontario and the laws of Canada and the Ontario and Canadian courts have exclusive jurisdiction to determine any dispute arising out of or in connection with them (including without limitation about any non-contractual obligations).
Pellea Inc. d.b.a. Pellea Fitness © 2016 – 2026
Services Wavier
Effective Date: January 01, 2025
I (the “customer or client”), hereby agree that by clicking to accept these terms and conditions, I consent to waive certain legal rights, including the right to sue the following party, and, if applicable, its owners (“Pellea Inc.’s Pellea Fitness”), representatives (“merchants”), and facilities (“suppliers”) (hereinafter, the “providers”) from any physical, material, tangible or intangible, loss or damages that may happen to me during my participation in any of the services (hereinafter, “Services”) undertaken while under their instruction or thereafter: (the “Providers”).
I will be voluntarily participating in the services that the Provider will conduct. These Services will include, but not be limited to the following:
All Fitness services provided are by this sub-platform.
My acceptance of these terms and conditions confirms that I agree with and understand the following:
This Services Waiver will bind and be enforceable against me and all of my representatives. I agree that this Services Waiver should be enforceable to the fullest extent of the law, and if any portion is held invalid, the remainder should continue in full legal force and effect.
I specifically acknowledge and agree that this document is not intended to be a general release, which would be limited under all applicable laws.
This Services Waiver shall be construed and interpreted as broadly as possible in the applicable jurisdiction.
ASSUMPTION OF RISK. I understand and am aware that my participation in the Services involves risks. These risks may lead to tangible or intangible harm, and I agree that they may result not only from my actions but also from the actions of others. With the knowledge and understanding of these risks, I choose, of my own will and volition, to continue participating in the Services.
I am also aware that there are risks that I may not have considered, yet I waive my right to any claims that may occur from these unconsidered risks and I choose, of my own will and volition, to participate in the Services.
COVENANT NOT TO SUE. I will not start any lawsuit or other court action against the Provider, nor will I join any such proceeding, including any claim for monetary damages. I acknowledge and agree that I am entering a covenant not to sue the Provider in any capacity, including to hold the Provider liable for any injury, loss, or damage sustained by me or my property, even if it is due to the Provider’s negligence or omission. I also waive the right of any of my insurers’ to make any such claim.
INDEMNIFICATION: I agree to defend and indemnify the Provider and any of its affiliates (if applicable) and hold them harmless against any legal claims and demands, including reasonable attorney’s fees, which may arise from or relate to my use or misuse of the Services or my conduct or actions. I agree that the Provider shall be able to select its legal counsel and may participate in its defence if desired.
REPRESENTATION: I am an adult over 18 (eighteen) years of age or the legal guardian of children under 18 (eighteen) years of age, who are medically and physically able to participate in the Services.
GOVERNING LAW: This Services Waiver shall be governed by and construed by the internal laws of Ontario, Canada without giving effect to any choice or conflict of law provision or rule. Each party irrevocably submits to the exclusive jurisdiction and venue of the federal and provincial or state courts located in the following county in any legal suit, action, or proceeding arising out of or based upon this Services Waiver.
I have read the above Services Waiver fully and I understand and agree to its contents. I understand and agree that by accepting these terms and conditions of this Services Waiver I forfeit any right, claim, or ability to hold the Provider responsible for any tangible or intangible damages, loss of property, or loss of life that may occur during or after my use of the facilities and participation in the Services.
Pellea Inc. d.b.a. Pellea Fitness © 2016 – 2026
Rewards Program Policy
Effective Date: January 01, 2025
The Rewards Program is not targeted towards, nor intended for use by, anyone under the age of 18. If you are under the age of 18, you may not use the Rewards Program even under the supervision of a parent or legal guardian who agrees to be bound by these terms.
There are no membership fees associated with the Rewards Program and rewards (“Points”, “Ranks”, and “Achievements”) have no cash value.
Your rewards (“Points”, “Ranks”, and “Achievements”) are registered in your account under the Rewards Program. They are personal to you and may not be sold, transferred, assigned to, or shared with, family, friends, or others.
Merchants or Suppliers (“Vendors”) who utilize this platform accept that a percentage of the purchase price up to 5% can be paid for by rewards (“Points”) on this sub-platform. Merchants or Suppliers (“Vendors”) are prohibited from refusing to accept payment up to the amount specified above for products or services sold on this platform. Customers or Clients (“Members”) who are eligible for a refund will have the points utilized in the purchase reinstated.
The following mentioned terms apply to your access to and participation in, the Rewards Program (“Rewards Program”), which is operated by Pellea Corporation or its subsidiaries and affiliated companies (collectively, “Pellea”) in Canada.
Pellea reserves the right to terminate your account and/or your participation in the Rewards Program if Pellea believes that you have violated these Terms or that the use of your account is unauthorized, fraudulent or otherwise unlawful or in violation of these terms.
Pellea also reserves the right to “unregister” and make ineligible for the Rewards Program any Pellea account that has been inactive for two (2) consecutive years. Inactive is defined as no purchase activity.
Pellea reserves the right to terminate, discontinue or cancel the Rewards Program at any time and its sole discretion without notice to you. Any rewards (“Points”, “Ranks”, and “Achievements”) that remain after cancellation will be forfeited.
Do not alter in any way these terms or any other agreement you may have with Pellea for products/services or otherwise. Pellea reserves the right to change or modify the Rewards Program or any policy, FAQ, or guideline about the Rewards Program at any time and at its sole discretion. Any changes or modifications will be effective immediately upon posting the revisions to the Rewards Program and you waive any right you may have to receive specific notice of such changes or modifications. Your continued participation in the Rewards Program will confirm your acceptance of such changes or modifications; therefore, you should review the terms and applicable policies frequently to understand the terms that apply to the Rewards Program. If you do not agree to the amended terms, you must stop participating in the Rewards Program.
Please read the Privacy Policy carefully to understand how Pellea collects, uses, and discloses information about its members.
Pellea Inc. d.b.a. Pellea Fitness © 2016 – 2026
Cancellations and Refunds Policy
Effective Date: January 01, 2025
At Pellea Inc.’s Pellea Fitness (hereinafter “Pellea”), we strive to ensure you are satisfied with your purchase. However, we understand that sometimes a service may not meet your expectations. That’s why we’ve designed our Cancellations and Refunds Policy to be as simple and straightforward as possible.
Please review the sections below for details on our Cancellations and Refunds Policy.
Thank you for choosing Pellea.
This Cancellations and Refunds Policy is provided by Pellea and is licensed by Pellea Inc.
Requirements
Refunds are provided to members (“customers” or “clients”) for services cancelled at least 24 hours before the scheduled delivery. Cancellations made less than 24 hours before or after the scheduled delivery may qualify for a refund at our sole discretion and will be evaluated on a case-by-case basis.
To be eligible for a refund, your service(s) must be cancelled, and a refund request must be submitted.
To process the refund, we require proof of purchase along with a reason for the request.
Please refrain from sending proof of purchase directly to the vendor (“merchant” or “supplier”).
If you experience any issues while purchasing our services, please contact us for support.
Refunds
Once we receive and review your refund request, we will confirm receipt of your proof of purchase and notify you of the approval or denial of your request.
Late or missing refunds
If you have not received your refund yet, please follow these steps:
Contact Us
If you have completed these steps and still have not received your refund, or if you have any questions about our Cancellations and Refunds Policy, please contact us:
By visiting our website: https://pellea.com/contact-us
Pellea Inc. d.b.a. Pellea Fitness © 2016 – 2026
Effective Date: January 01, 2025
SECTION 1 – INTRODUCTION
Welcome to Pellea Inc.’s Pellea Fitness (hereinafter “Pellea”)!
As part of our mission of helping make our online and offline community and marketplace dynamic sub-platform better for everyone, Pellea collects and processes a lot of information. This Privacy Policy is intended to help you better understand how we collect, use and store your personal information—whether you are a vendor (“merchant” or “supplier”) that uses Pellea’s products or services, applications or services (together, the “Services”), a member (“customer” or “client”) that shops at a store using our technology, an affiliate (“associate”), or whether you’re simply visiting these websites. By using any of Pellea’s Services, or by dealing with partners using Pellea’s Services, you are agreeing to the terms of this Privacy Policy and, as applicable, Pellea’s Terms of Use and Terms of Service.
We may update this Privacy Policy from time to time to show changes to our privacy practices or for other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will give you notice of such changes by posting the revised policy on these websites, and where appropriate, by other means. By continuing to use these websites or the Support Service after these changes are posted, you agree to the revised policy.
SECTION 2 – INFORMATION FROM VENDORS
Privacy matters! If you are a Vendor, you agree to post a privacy policy on your storefront that complies with the laws applicable to your business. You also agree to get consent from your Members for the use and access of their Personal Information by Pellea and other third parties. In addition, if you are collecting any sensitive Personal Information from your Members (including information about medical or health conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or sexuality), you agree to get affirmative, express consent from your Members for the use and access of sensitive Personal Information by Pellea and other third parties.
What information do we collect from Vendors and why?
We collect your name, company name, business type, website, email address, phone number, address, Twitter, Facebook, Instagram, Linkedin, Youtube, Pinterest, Snapchat, Telegram or other social media handles, policies, Stripe Account, payment account, credit card details, and GST/HST number;
Other background information, such as your store name, store description, seller info, branding, store banners, store icon, product or service name, product or service description, product or service short description, categories, feature image, gallery, SEO title, SEO descriptions, keywords and other self-descriptions you choose to give.
We need this information to give you our Services; such as, to confirm your identity, contact you, and invoice you.
We collect data about the Pellea-hosted web pages that you visit. We also collect data about how and when you access your account, including information about the device and browser you use, your network connection and your IP address.
We need this information to give you access to and improve our Services.
Upon completing the sign-up process for the products or services, and depending on your location, we may create a Pellea Payments account on your behalf. If you activate a Pellea Payments account (applicable only to Canada, US, UK, and Australia Partners), we collect your business address, business type, business ID number, date of birth (if you are an individual business owner), bank account information and government-issued identification information, such as your Social Security Number or your Social Insurance Number or if you are Canadian Partner and choose not to give your Social Insurance Number, a copy of your government-issued identification.
We need this information to create a Pellea Payments account for you, to give you Pellea Payments services, including fraud and risk monitoring, and to comply with applicable legal and regulatory requirements.
We collect Personal Information about our Members that you share with us or that offer while shopping or during checkout.
We use this information to give you our Services so that you can process orders and better serve our Members.
We will also use Personal Information in other cases where you have given us your express permission.
When do we collect this information?
We collect Personal Information when you sign up for our Services when you access our Services or otherwise give us the information.
SECTION 3 – INFORMATION FROM MEMBERS
We collect the information you give to us, such as when you create an account, update your profile, use the interactive features of our Services, take part in contests, promotions or surveys, request customer or client support or otherwise communicate with us.
What information do we collect and why?
The types of information we may collect include:
Members’ username, first name, last name, full name, nickname, profile type, date of birth, gender, current location, email address, phone number, photographs, shipping and billing address, payment details, IP address, and device data;
Basic information relating to activities want to learn, activities can teach, permitted activities in facilities, present skill level, level of teaching expertise, group size for learning, group size for teaching, how long for learning, how long for teaching, how long in facilities, learning facilities access, teaching facilities access, access to facilities, learning equipment available, teaching equipment available, equipment available in facilities, learners willingness to travel, teachers willingness to travel, leaner goals, teachers qualifications, facilities requirements, learners availability, teacher availability, facilities availability, learners frequency, teachers price, facilities prices, learners attire, teacher attire, learners start date, teachers start date, facilities start date, learners end date, teachers end date, facilities end date, learners information, teachers information, facilities information;
Extra information relating to languages learned, relationship status, social networks (i.e. Twitter, Facebook, Instagram, Linkedin, Youtube, WhatsApp and other social networks, personal URL, IM username), personal description, work details, educational backgrounds, professional skills, given qualifications, specific training, many accomplishments, distinct qualities, regular hobbies, general interests, life experience, and world views;
Messages and interactive forum information, discussion group posts, media posts in galleries, messages to other Members and information you give about activities and events; different backgrounds, contact and demographic information, emergency contact, and other self-descriptions you choose to provide.
Information stored on your mobile devices, such as your photos, calendar information, and contacts, should you permit us to this information?
Information about you from other Members such as trust ratings, friend connections, public references, and other interconnections and interactions between you and other Members.
Information provided to us by you as a part of the identity verification process. This includes the identity document and images used in the process, as well as the information included in the identity document provided.
We need this information to offer Members our Services, including supporting and processing orders, authentication, and processing payments. We also use this information to improve our Services.
When do we collect this information?
Information is collected when a Member uses or accesses our Services, such as when a Member, places an order with a Vendor on our site, or signs up for an account on our site as a Member.
SECTION 4 – INFORMATION FROM AFFILIATESAffiliatese are individuals or businesses that have agreed to the terms of the Pellea Partner Program to work with Pellea to promote the Services by (a) referring customers or clients to Pellea; (b) developing Pellea store themes for Affiliate use; or (c) developing apps using the Pellea Application Interface (API) for Affiliate use.
What information do we collect from Affiliates and why?
We collect your name, website, payment email address and how you will promote us.
We use this information to work with you, confirm your identity, contact you, and credit you.
We collect data about the Pellea-hosted web pages that you visit and how and when you access your account, including information about the device and browser you use, your network connection and your IP address.
We use this information to give you access to and improve our Services.
We collect Personal Information about our Members that you share with us or that they give to us directly.
We use this information to work with you and to offer our Services to our Members.
We will also use Personal Information in other cases where you have given us express permission.
When do we collect this information?
We collect this information when you sign up for an Affiliate Account, when you sign up one of your Members for our Services, or when our Members sign up themselves. We also collect any other information that you might give to us.
SECTION 5 – INFORMATION FROM PELWEBSITEITES VISITORS AND SUPPORT USERS
What information do we collect and why?
From Pellea website visitors, we collect information about the device and browser you use, your network connection and your IP address. We also collect Personal Information submitted by you via any messaging feature available from any of our websites (“Messaging Feature”).
We may also receive Personal Information when you buy tickets or make other requests to Pellea via any of our websites.
From telephone support users, we collect your phone number and call audio.
From chat support users, we collect your name, email address, information about the device and browser you use, your network connection, your IP address and chat transcript.
From forum users, we collect your name, email address and website URL.
We use this information to give and enhance our Services (including servicing your account, if applicable), and answer any questions you may have.
When do we collect this information?
We collect this information when you visit Pellea-hosted web pages, use Services offered on our websites or engage with us either by email, web form, instant message, phone, or post content on or through our websites (including forums, blogs and via any Messaging Feature). We also collect any other information that you might give to us.
SECTION 6 – CONSENT
What is the age of consent?
By using these websites, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
How do you get my consent?
When our Members’, Vendors’ or AAffiliatesgive us personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or allow you to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting our Privacy Compliance Officer here or via email at [email protected].
[Re: Privacy Compliance Officer]
SECTION 7 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Use or Terms of Service.
SECTION 8 – PELLEA
Our store is hosted on fitness.pellea.com/They give us an online e-commerce platform that allows vendors to sell our products or services to members and affiliates to refer members to them.
Your data is stored through Pellea’s data storage, databases and the general Pellea application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Pellea stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Pellea’s Terms of Use and Terms of Service or Privacy Statement here.
SECTION 9 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and show your information to the extent necessary to allow them to do the services they give to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their privacy policies concerning the information we are required to give to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the way your personal information will be handled by these providers.
In particular, remember that certain providers may be in or have facilities that are located in a different jurisdiction than either you or us. So if you choose to do w transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s websites or are redirected to a third-party website application, you are no longer governed by this Privacy Policy or our website‘s Terms of Use and Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and urge you to read their privacy statements.
Social Media Tools
We may offer social sharing features or other integrated tools which let you share actions you take on our Services with other media, and vice versa. The use of such features enables the sharing of certain information with your friends or the public, depending on the settings you set up with the third party that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the third parties that give these social sharing features. Pellea may also allow you to get access to Google Maps. Please note that when you use Google Maps, you are subject to Google’s privacy policy, as amended by Google from time to time.
SECTION 10 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you give us your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and carry out additional generally accepted industry standards.
Privacy Setting
You may change your privacy settings and decide whether certain information about you will be visible to others by navigating to “Account & Settings” on our websites and editing your “Privacy Settings.”
Account Information
You may update or correct information about you or deactivate your account at any time by logging into your account and editing your profile. Pellea will not give members access to account data that is not already available to a logged-in member. Even after you deactivate your account, we may keep certain information as required by law, for legitimate business purposes or to protect member safety. If your account is deactivated, Pellea will give access to the data associated with the deactivated account upon receipt of the required legal documentation.
Location Information via Mobile Device
You can turn location-based services on and off by adjusting the settings of your Internet browser or mobile device and after the standard uninstall process removing Pellea’s application from your device. Doing so, however, may mean that you cannot use all or a portion of our Services.
Information From Cookies and Similar Tracking Technologies
What is a cookie? A cookie is a small amount of data, which may include a unique identifier. Cookies are sent to your browser from a website and stored on your device. We assign a different cookie to each device that accesses our websites or websites.
Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt out of cookies or not.
_session_id, unique token, sessional, Allows Pellea to store information about your session (referrer, landing page, etc).
_Pellea_visit, no data held, Persistent for 30 minutes from the last visit, Used by our websites or websites provider’s internal stats tracker to record the number of visits.
_Pellea_uniq, no data held, expires midnight (on the visitor) of the next day, Counts the number of visits to a store by a single Member.
cart, a unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional.
storefront_digest, unique token, indefinite If the shop has a password, this is used to decide if the current visitor has access.
Why does Pellea use cookies and similar tracking technology?
We use cookies to recognize your device and give you a personalized experience.
We also use cookies to serve targeted ads from Google, Facebook, Bing, and other third-party partners.
Our third-party advertisers use cookies to track your earlier visits to our websites or websites and elsewhere on the Internet to serve you targeted ads. For more information about targeted or behavioural advertising, please visit https://www.networkadvertising.org/understanding-online-advertising.
Opting out: You can opt out of targeted ads served via specific third-party partners by visiting the Digital Advertising Alliance’s Opt-Out page.
We may also use web beacons, tracking technology and other automated tracking methods on our websites or websites, in communications with you, and in our products or services, to measure performance and engagement.
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
The purpose of a cookie is to find you electronically, store your preferences for viewing our webpages, allow “remarketing” relevant to your interests based on your visits to our site, and show you relevant ads on our websites or websites and across the Internet.
Cookies are stored on your device to help us in providing and improving our Services. For example, we use cookies to keep you logged into your account and we use data collection devices such as Analytics to help analyze our web page flow, measure promotional effectiveness and give you information relevant to your interests.
Through first-party and third-party cookies, third parties may collect information about you while you are visiting Pellea-hosted web pages and other websites. They may use these results to show you advertisements on Pellea-hosted webpages and across the Internet based on your visits to these sites. We do not collect this information or control the advertising content that you will see.
When and why do we share Personal Information with third parties?
Pellea works with third parties to help give you our Services and we may share Personal Information with them to support these efforts. In certain limited circumstances, we may also be required to share information with third parties to conform to legal requirements or to respond to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also receive Personal Information from our partners and third parties.
Personal Information may be shared with third parties to prevent, investigate, or act on illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Use, Terms of Service, or any other agreement related to the Services, or as otherwise required by law.
Personal Information may be shared with third-party partners to help us conduct marketing and/or advertising campaigns.
Personal Information may also be shared with a company that acquires our business, whether through merger, acquisition, bankruptcy, dissolution, reorganization, or other similar transaction or proceeding. If this happens, we will post a notice on our home page.
Pellea is responsible for all transfers of Personal Information to third parties under the EU-U.S. Privacy Shield Principles, the U.S.-Swiss Safe Harbor Framework, and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
Pellea will always ask for your consent before sharing your Personal Information with third parties for purposes other than those described in Section 9.
Pellea remains responsible for Personal Information transferred to a third party for processing or to support our efforts in providing you with our Services. Any Personal Information transferred to a third party for data processing is processed by our instructions, and is subject, by law, to a comparable level of protection as that provided by Pellea.
A “comparable level of protection” means a level of protection generally equal to that provided by Pellea.
What do we do with your Personal Information when you terminate your relationship with us?
We will continue to store archived copies of your Personal Information for legitimate business purposes and to comply with the law.
We will continue to store anonymous information, such as websites or website visits, without identifiers, to improve our Services.
What we don’t do with your Personal Information?
We do not and will never share, show, sell, rent, or otherwise give Personal Information to other companies (other than to specific Pellea Partners you may be interacting with) for the marketing of their products or services.
If you are a Partner using Pellea’s Services, we do not use the Personal Information we collect from you or your Members to independently contact or market to your Members. However, Pellea may contact or market to your Members if we get their information from another source, such as from the Members themselves.
How do we keep your Personal Information secure?
We follow industry standards on information security management to safeguard sensitive information, such as financial information, intellectual property, employee details and any other Personal Information entrusted to us. Our information security systems apply to people, processes and information technology systems on a risk management basis.
We do annual audits to make sure our handling of your credit card information aligns with industry guidelines. We are certified as a PCI DSS Level 1 compliant service provider, which is the highest level of compliance available, and our platform is audited annually by a third-party qualified security assessor.
No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your Personal Information.
Residents of the European Economic Area (“EEA”)
Pellea works with Partners and users around the world, including in the EEA. If you are located in the EEA, your personal information is processed by Pellea’s Irish partner, Pellea Inc. Please note that as part of our service, we may transfer your personal information to other regions, including Canada and the United States. To make sure that your information is protected when transferred out of the EEA, Pellea relies on the EU-U.S. Privacy Shield (described in more detail below), as well as inter-company agreements between our various partners that may process your information on behalf of Pellea International Inc.
Additionally, if you are located in the EEA, you have certain rights under European law concerning your data, including the right to ask for access to, correct, amend, delete, or limit your data. To exercise these rights, please reach out to us using the contact information below.
How do we protect your information across borders?
While Pellea Inc. is a Canadian company, we offer services to Members and our technology processes data from users around the world. Accordingly, Pellea may send your personal information outside of the country, state, or province in which you are located.
Pellea (specifically Pellea’s partners Pellea Data Processing (USA) Inc., Pellea Payments (USA) Inc., and Pellea (USA) Inc.) complies with the EU-U.S. Privacy Shield Framework, about the collection, use, and retention of Personal Information from data subjects in the European Economic Area (“EEA”), and with the U.S.-Swiss Safe Harbor Framework about the collection, use and retention of Personal Information from data subjects in Switzerland. In this regard, we have certified that we adhere to the Privacy Shield Principles of notice, choice, accountability for transfers, security, data integrity and purpose limitation, access, recourse, enforcement and liability.
If you are located in the EEA or Switzerland and believe that your Personal Information has been used in a way that is not consistent with the relevant privacy policies listed above, please contact us using the information below. If your complaint or dispute remains unresolved, you may also contact the International Centre for Dispute Resolution®, the international division of the American Arbitration Association® (ICDR/AAA). This organization provides independent dispute resolution services, at no charge to you. ICDR/AAA can be contacted at https://adr.org.
If, after attempting to resolve a dispute through ICDR/AAA, you feel that your concerns about the use of your Personal Information have not been resolved, you may seek a resolution of the issue through binding arbitration. For more information about the binding arbitration process, please visit https://privacyshield.gov.
By participating in the EU-U.S. Privacy Shield Framework and the U.S.-Swiss Safe Harbor Framework, Pellea’s participating U.S. entities are subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission. For more information about the EU-U.S. Privacy Shield, please visit https://privacyshield.gov (you can view Pellea’s certification statement athttps://privacyshield.gov/participant?id=a2zt0000000TNSNAA4&status=Active). For more information about the U.S.-Swiss Safe Harbor Framework, please visit https://export.gov/safeharbor_swiss.
Control and access to your Personal Information
You keep all rights to your Personal Information and can get access to it anytime. Also, Pellea takes reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information. You can update many types of Personal Information, such as payment or contact information, directly within your account settings. If you are unable to change your Personal Information within your account settings, please contact us to make the required changes. It’s important to remember that if you delete or limit the use of your Personal Information, the Services may not function properly.
Questions and Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, want more information or have any questions about this Privacy Policy, please contact our Privacy Compliance Officer here or via email at [email protected].
[Attn: Privacy Compliance Officer]
Pellea Inc.
Toronto, ON, M5B1G7, Canada
Pellea Inc. d.b.a. Pellea Fitness © 2016 – 2026