Effective Date: January 01, 2026

At Pellea Inc.’s Pellea Fitness (hereinafter “Pellea”), we strive to ensure you are satisfied with your purchase. However, we understand that sometimes a service may not meet your expectations. That’s why we’ve designed our Cancellations and Refunds Policy to be as simple and straightforward as possible.

Please review the sections below for details on our Cancellations and Refunds Policy.

Thank you for choosing Pellea.
This Cancellations and Refunds Policy is provided by Pellea and is licensed by Pellea Inc.

Requirements

Refunds are available to members (“customers” or “clients”) who cancel a service at least 24 hours before the scheduled delivery time. Cancellations made less than 24 hours before the scheduled delivery or after the service time may be considered for a refund at our sole discretion and will be reviewed on a case-by-case basis.

All refunds exclude any discounted amounts, promotional offers, or coupon-based savings, which are non-refundable and non-transferable.

To be eligible for a refund, the service must be properly cancelled and a refund request submitted. Proof of purchase and a brief explanation for the refund request are required to process any refund.

Please do not send proof of purchase directly to the vendor (“merchant” or “supplier”). If you experience any issues while purchasing or cancelling a service, please get in touch with our support team for assistance.

Refunds

Once we receive and review your refund request, we will confirm receipt of your proof of purchase and notify you of the approval or denial of your request.

If your refund request is approved: Your refund will be processed, and a credit will be issued to your original payment method (e.g., credit card) within a specified timeframe.
If your refund request is denied, Pellea Inc. will inform you of the rejection, and no refund will be issued. You will then have the option to choose from the alternatives provided.

Late or missing refunds

If you have not received your refund yet, please follow these steps:

Recheck your bank account to ensure the refund hasn’t been posted.
Contact your credit card company, as the refund may take some time to appear officially.
Reach out to your bank, as there is often a processing delay before refunds are reflected in your account.

Contact Us

If you have completed these steps and still have not received your refund, or if you have any questions about our Cancellations and Refunds Policy, please contact us:
By visiting our website: https://fitness.pellea.com/contact-us