Terms and Conditions

Acceptable Use Policy

Effective Date: January 01, 2026

Pellea Fitness is an online and offline community and marketplace dynamic sub-platform operated by Pellea Inc. Throughout its sites, the terms “we”, “us” and “our” refer to Pellea Fitness (hereinafter “Pellea”).  It provides the tools and technology for vendors (“merchants” or “suppliers”) to set up an online store and sell products or services on their website, mobile application, physical locations, marketplace, and more. While we believe the free and open exchange of ideas, products or services is a key tenet of commerce, some activities are incompatible with Pellea Fitness’s mission to make our community and marketplace dynamic sub-platform better for members (“customers or clients”), vendors (“merchants” or “suppliers”) and affiliates (“associates”). This Acceptable Use Policy (“AUP”) describes prohibited activities in connection with your use of the Services.

For this AUP, “Materials” means any photos, images, videos, graphics, written content, audio files, code, information, data, or other content uploaded, collected, generated, stored, displayed, distributed, transmitted, or exhibited on or in connection with your Account.

The following AUP is in place to make sure that Pellea remains a fun and safe place for everyone. Note: the policies below are enforced under Terms of Use sections 4.1 and 4.2 and provided for further insight. Review Pellea’s Terms of Use in its entirety for complete details. Please also see our Privacy Policy, Terms of Use, and Terms of Service Policies. Violations of these policies may result in a range of actions, including, but not limited to:

  • Removal of violating content
  • Warning
  • Removal of access to elements of the site or its features
  • Temporary or permanent Profile deactivation

THE FOLLOWING ACTIVITIES ARE PROHIBITED:

Child Exploitation and Sexually Explicit: You may not offer products or services, or post or upload Materials that exploit or abuse children, including but not limited to images or depictions of child abuse or sexual abuse, or that present children in a sexual way, nudity, sexually explicit content or are otherwise obscene, pornographic, indecent, lewd, or suggestive.

Harassment, Bullying, Defamation, and Threats: You may not offer products or services, or post or upload Materials, that harass, bully, defame or threaten a specific person. Stalking, intimidation, threats, and harassment of other members, vendors, or affiliates are prohibited. Harassment is defined as a pattern of offensive behaviour that appears to have the purpose of adversely affecting a targeted person or persons. Examples of harassment include making threats, repeated unwanted contact with a person, and posting the personal information of another person. Pellea reserves the right to take action (see above) on profiles we believe may pose a threat to future members, vendors, or affiliates of the Pellea community. Our members, vendors, and affiliates join Pellea to create friendships. Don’t contact other members, vendors, or affiliates for dating, or use the site to find sexual partners. We will consider this harassment. We take reports of unwanted sexual advances in both marketplaces seriously, and they may be considered violations of our policy. Respect others’ boundaries. If another person lets you know they are uncomfortable, respect their feelings and take a step back.

Hateful Content: You may not offer, products or services, or post or upload Materials, that condone or promote violence as acceptable, glamorous or desirable against others based on race, ethnicity, colour, national origin, religion, age, gender, sexual orientation, disability, medical condition, veteran status stereotypical depiction or is otherwise abusive or inflammatory, including content that has offensive language or images.

Illegal Activities: You may not offer, products or services, or post or upload Materials, that contravene or that help, or promote activities that contravene, the laws of the jurisdictions in which you work, or do business, as unlawful content for which Pellea has received a court order removed. Don’t engage in or encourage illegal activity; don’t violate any applicable law or regulation.

Misrepresentation. You must be yourself; misrepresenting yourself as someone else is prohibited. This includes representation as an agent, representative, employee, or affiliate of Pellea.

Intellectual Property: You may not offer products or services, or post or upload Materials, that infringe on the copyright or trademarks of others, like unlawful content that infringes on the rights of a third part,y including intellectual property, privacy, publicity or contractual rights

Malicious and Deceptive Practices: You may not use the Services to send malware or host phishing pages. You may not do activities or upload or distribute Materials that harm or disrupt the operation of the Services or other infrastructure of Pellea or others, including Pellea’s third-party providers. You may not use the Services for deceptive commercial practices or any other illegal or deceptive activities like unsolicited promotions, political campaigning, advertising or solicitations – including content used to promote a business, products or services – without our written consent

Personal and Confidential Information: You may not post or upload any Materials that contain personally identifiable information, sensitive personal information, or confidential information, such as credit card numbers, confidential national ID numbers, phone numbers, addresses, or account passwords, unless you have consent from the person to whom the information belongs or who is otherwise authorized to give such consent.

Self-Harm: You may not offer products or services, or post or upload Materials that promote self-harm.

Spam: You may not send unsolicited commercial electronic messages using the Services. We value human interaction and want the content on our site and sent to our members, vendors, or affiliates to be personalized and valuable. Copying and pasting the same message across the site, in member-to-member, member-vendor, vendor-to-member or member-to-affiliate, affiliate-to-member messages, Requests, Groups, Local discussions, or Event listings is not permitted.

Terrorist Organizations: You may not offer products or services, or post or upload Materials, that imply or promote support or funding of, or membership in, a terrorist organization.

Improper Use: You may not use Pellea improperly. Using Pellea in a way that could interfere with other members, vendors, or affiliates from fully enjoying the site or that could impair the functioning of the site is prohibited. This includes posting anything to the site that includes viruses, corrupted data, or other potentially harmful code. Attempting to avoid Pellea systems, or using these systems in a way which undermines their intent, is prohibited.

We may, at any time and without notice, remove any Materials, suspend or end your Account or your access to the Services if you engage in activities that violate the letter or spirit of this AUP, including activities outside of your use of the Services.

Pellea has the right, but not the obligation, to check or investigate any Materials and your use of the Services at any time for compliance with this AUP and Pellea’s Terms of Use and Terms of Service, or any other agreement between you and Pellea governing your use of the Services (collectively, the “Terms”). Our determination of whether a violation of this AUP has occurred will be final and binding, and any action taken to enforce this AUP, including taking no action at all, will be at our sole discretion.

Pellea may change this AUP at any time by posting a revised version at https://fitness.pellea.com/acceptable-use-policy. By continuing to use the Services or accessing your Account after a revised version of the AUP has been posted, you agree to comply with the latest version of the AUP. In the event of a conflict between the AUP and the Terms, this AUP will take precedence, but only to the extent required to resolve such conflict. Capitalized terms used but not defined in this AUP shall have the meanings in the Terms.

If you feel that a member, vendor, or affiliate of the Services has violated this AUP, please contact us at https://fitness.pellea.com/contact-us.

[Re: Report AUP Violation]

Illegitimate Profile: You may not create more than one Profile. Duplicating, faking, and joking profiles are not allowed. The first profile that you create must be you and is the only one that you may have. Our trust network needs everyone to stand by his or her reputation.

Don’t Attack Others or Their Content: Personal attacks are not allowed on Pellea, nor are disrespectful or insulting attacks directed at others and their contributions to the community. See Pellea’s Privacy Policy, Terms of Use, and Terms of Service for more information.

Retaliation Is Not Okay: It is never okay to violate Pellea’s Policies, even in response to another person who has done so.

Pellea Inc. d.b.a. Pellea Fitness © 2016 – 2027

Privacy Policy

Effective Date: January 01, 2026

SECTION 1 – INTRODUCTION

Welcome to Pellea Inc.’s Pellea Fitness (hereinafter “Pellea”)!

As part of our mission of helping make our online and offline community and marketplace dynamic sub-platform better for everyone, Pellea collects and processes a lot of information. This Privacy Policy is intended to help you better understand how we collect, use and store your personal information—whether you are a vendor (“merchant” or “supplier”) that uses Pellea’s products or services, applications or services (together, the “Services”), a member (“customer” or “client”) that shops at a store using our technology, an affiliate (“associate”), or whether you’re simply visiting these websites. By using any of Pellea’s Services, or by dealing with partners using Pellea’s Services, you are agreeing to the terms of this Privacy Policy and, as applicable, Pellea’s Terms of Use and Terms of Service.

We may update this Privacy Policy from time to time to show changes to our privacy practices or for other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will give you notice of such changes by posting the revised policy on these websites, and where appropriate, by other means. By continuing to use these websites or the Support Service after these changes are posted, you agree to the revised policy.

SECTION 2 – INFORMATION FROM VENDORS

Privacy matters! If you are a Vendor, you agree to post a privacy policy on your storefront that complies with the laws applicable to your business. You also agree to get consent from your Members for the use and access of their Personal Information by Pellea and other third parties. In addition, if you are collecting any sensitive Personal Information from your Members (including information about medical or health conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or sexuality), you agree to get affirmative, express consent from your Members for the use and access of sensitive Personal Information by Pellea and other third parties.

What information do we collect from Vendors and why?

We collect your name, company name, business type, website, email address, phone number, address, Twitter, Facebook, Instagram, LinkedIn, Youtube, Pinterest, Snapchat, Telegram or other social media handles, policies, Stripe Account, payment account, credit card details, and GST/HST number.

Other background information, such as your store name, store description, seller info, branding, store banners, store icon, product or service name, product or service description, product or service short description, categories, feature image, gallery, SEO title, SEO descriptions, keywords and other self-descriptions you choose to give.

We need this information to give you our Services, such as to confirm your identity, contact you, and invoice you.

We collect data about the Pellea-hosted web pages that you visit. We also collect data about how and when you access your account, including information about the device and browser you use, your network connection and your IP address.

We need this information to give you access to and improve our Services.

Upon completing the sign-up process for the products or services, and depending on your location, we may create a Pellea Payments account on your behalf. If you activate a Pellea Payments account (applicable only to Canada, US, UK, and Australia Partners), we collect your business address, business type, business ID number, date of birth (if you are an individual business owner), bank account information and government-issued identification information, such as your Social Security Number or your Social Insurance Number or if you are Canadian Partner and choose not to give your Social Insurance Number, a copy of your government-issued identification.

We need this information to create a Pellea Payments account for you, to give you Pellea Payments services, including fraud and risk monitoring, and to comply with applicable legal and regulatory requirements.

We collect Personal Information about our Members that you share with us or that you offer while shopping or during checkout.

We use this information to give you our Services so that you can process orders and better serve our Members.

We will also use Personal Information in other cases where you have given us your express permission.

When do we collect this information?

We collect Personal Information when you sign up for our Services, when you access our Services, or otherwise give us the information.

SECTION 3 – INFORMATION FROM MEMBERS

We collect the information you give to us, such as when you create an account, update your profile, use the interactive features of our Services, take part in contests, promotions or surveys, request customer or client support or otherwise communicate with us.

What information do we collect and why?

The types of information we may collect include:

Members’ username, first name, last name, full name, nickname, profile type, date of birth, gender, current location, email address, phone number, photographs, shipping and billing address, payment details, IP address, and device data;

Basic information relating to activities want to learn, activities can teach, permitted activities in facilities, present skill level, level of teaching expertise, group size for learning, group size for teaching, how long for learning, how long for teaching, how long in facilities, learning facilities access, teaching facilities access, access to facilities, learning equipment available, teaching equipment available, equipment available in facilities, learners willingness to travel, teachers willingness to travel, leaner goals, teachers qualifications, facilities requirements, learners availability, teacher availability, facilities availability, learners frequency, teachers price, facilities prices, learners group discounts, teachers group discounts, learners package discounts, teachers package discounts, learners attire, teacher attire,  learners start date, teachers start date, facilities start date, learners end date, teachers end date, facilities end date, learners information, teachers information, facilities information;

Extra information relating to languages learned, relationship status, social networks (i.e. Twitter, Facebook, Instagram, Linkedin, Youtube, WhatsApp and other social networks, personal URL, IM username), personal description, work details, educational backgrounds, professional skills, given qualifications, specific training, many accomplishments, distinct qualities, regular hobbies, general interests, life experience, and world views;

Messages and interactive forum information, discussion group posts, media posts in galleries, messages to other Members and information you give about activities and events; different backgrounds, contact and demographic information, emergency contact, and other self-descriptions you choose to provide.

Information stored on your mobile devices, such as your photos, calendar information, and contacts, should you permit us to this information?

Information about you from other Members, such as trust ratings, friend connections, public references, and other interconnections and interactions between you and other Members.

Information provided to us by you as part of the identity verification process. This includes the identity document and images used in the process, as well as the information included in the identity document provided.

We need this information to offer Members our Services, including supporting and processing orders, authentication, and processing payments. We also use this information to improve our Services.

When do we collect this information?

Information is collected when a Member uses or accesses our Services, such as when a Member, places an order with a Vendor on our site, or signs up for an account on our site as a Member.

SECTION 4 – INFORMATION FROM AFFILIATES

Affiliates are individuals or businesses that have agreed to the terms of the Pellea Partner Program to work with Pellea to promote the Services by (a) referring customers or clients to Pellea; (b) developing Pellea store themes for Affiliate use; or (c) developing apps using the Pellea Application Interface (API) for Affiliate use.

What information do we collect from Affiliates and why?

We collect your name, website, payment email address and how you will promote us.

We use this information to work with you, confirm your identity, contact you, and credit you.

We collect data about the Pellea-hosted web pages that you visit and how and when you access your account, including information about the device and browser you use, your network connection and your IP address.

We use this information to give you access to and improve our Services.

We collect Personal Information about our Members that you share with us or that they give to us directly.

We use this information to work with you and to offer our Services to our Members.

We will also use Personal Information in other cases where you have given us express permission.

When do we collect this information?

We collect this information when you sign up for an Affiliate Account, when you sign up one of your Members for our Services, or when our Members sign up themselves. We also collect any other information that you might give to us.

SECTION 5 – INFORMATION FROM PELLE WEBSITES VISITORS AND SUPPORT USERS

What information do we collect and why?

From Pellea website visitors, we collect information about the device and browser you use, your network connection and your IP address. We also collect Personal Information submitted by you via any messaging feature available from any of our websites (“Messaging Feature”).

We may also receive Personal Information when you buy tickets or make other requests to Pellea via any of our websites.

From telephone support users, we collect your phone number and call audio.

From chat support users, we collect your name, email address, information about the device and browser you use, your network connection, your IP address and chat transcript.

From forum users, we collect your name, email address and website URL.

We use this information to give and enhance our Services (including servicing your account, if applicable), and answer any questions you may have.

When do we collect this information?

We collect this information when you visit Pellea-hosted web pages, use Services offered on our websites or engage with us either by email, web form, instant message, phone, or post content on or through our websites (including forums, blogs and via any Messaging Feature). We also collect any other information that you might give to us.

SECTION 6 – CONSENT

What is the age of consent?

By using these websites, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

How do you get my consent?

When our Members, Vendors, or Affiliates give us personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or allow you to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting our Privacy Compliance Officer here or via email at info@fitness.pellea.com.

[Re: Privacy Compliance Officer]

SECTION 7 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Use or Terms of Service.

SECTION 8 – PELLEA

Our store is hosted on fitness.pellea.com. They provide us with an online e-commerce platform that allows vendors to sell their products or services to members and affiliates, who can, in turn, refer members to them.

Your data is stored through Pellea’s data storage, databases and the general Pellea application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Pellea stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Pellea’s Terms of Use and Terms of Service or Privacy Statement here.

SECTION 9 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and show your information to the extent necessary to allow them to do the services they give to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies concerning the information we are required to give to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the way your personal information will be handled by these providers.

In particular, remember that certain providers may be in or have facilities that are located in a different jurisdiction than either you or us. So if you choose to do w transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s websites or are redirected to a third-party website application, you are no longer governed by this Privacy Policy or our website‘s Terms of Use and Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and urge you to read their privacy statements.

Social Media Tools

We may offer social sharing features or other integrated tools which let you share actions you take on our Services with other media, and vice versa. The use of such features enables the sharing of certain information with your friends or the public, depending on the settings you set up with the third party that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the third parties that give these social sharing features. Pellea may also allow you to get access to Google Maps. Please note that when you use Google Maps, you are subject to Google’s privacy policy, as amended by Google from time to time.

SECTION 10 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you give us your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and carry out additional generally accepted industry standards.

Privacy Setting

You may change your privacy settings and decide whether certain information about you will be visible to others by navigating to “Account & Settings” on our websites and editing your “Privacy Settings.”

Account Information

You may update or correct information about you or deactivate your account at any time by logging into your account and editing your profile. Pellea will not give members access to account data that is not already available to a logged-in member. Even after you deactivate your account, we may keep certain information as required by law, for legitimate business purposes or to protect member safety. If your account is deactivated, Pellea will give access to the data associated with the deactivated account upon receipt of the required legal documentation.

Location Information via Mobile Device

You can turn location-based services on and off by adjusting the settings of your Internet browser or mobile device and after the standard uninstall process removing Pellea’s application from your device. Doing so, however, may mean that you cannot use all or a portion of our Services.

Information From Cookies and Similar Tracking Technologies

What is a cookie? A cookie is a small amount of data, which may include a unique identifier. Cookies are sent to your browser from a website and stored on your device. We assign a different cookie to each device that accesses our websites or websites.

Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt out of cookies or not.

_session_id, unique token, sessional, allows Pellea to store information about your session (referrer, landing page, etc).

_Pellea_visit, no data held, Persistent for 30 minutes from the last visit, Used by our websites or website provider’s internal stats tracker to record the number of visits.

_Pellea_uniq, no data held, expires midnight (on the visitor) of the next day, counts the number of visits to a store by a single Member.

cart, a unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional.

storefront_digest, unique token, indefinite. If the shop has a password, this is used to decide if the current visitor has access.

Why does Pellea use cookies and similar tracking technology?

We use cookies to recognize your device and give you a personalized experience.

We also use cookies to serve targeted ads from Google, Facebook, Bing, and other third-party partners.

Our third-party advertisers use cookies to track your earlier visits to our websites or websites and elsewhere on the Internet to serve you targeted ads. For more information about targeted or behavioural advertising, please visit https://www.networkadvertising.org/understanding-online-advertising.

Opting out: You can opt out of targeted ads served via specific third-party partners by visiting the Digital Advertising Alliance’s Opt-Out page.

We may also use web beacons, tracking technology and other automated tracking methods on our websites or websites, in communications with you, and in our products or services, to measure performance and engagement.

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

The purpose of a cookie is to find you electronically, store your preferences for viewing our webpages, allow “remarketing” relevant to your interests based on your visits to our site, and show you relevant ads on our websites or websites and across the Internet.

Cookies are stored on your device to help us provide and improve our Services. For example, we use cookies to keep you logged into your account and we use data collection devices such as Analytics to help analyze our web page flow, measure promotional effectiveness and give you information relevant to your interests.

Through first-party and third-party cookies, third parties may collect information about you while you are visiting Pellea-hosted web pages and other websites. They may use these results to show you advertisements on Pellea-hosted webpages and across the Internet based on your visits to these sites. We do not collect this information or control the advertising content that you will see.

When and why do we share Personal Information with third parties?

Pellea works with third parties to help give you our Services and we may share Personal Information with them to support these efforts. In certain limited circumstances, we may also be required to share information with third parties to conform to legal requirements or to respond to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also receive Personal Information from our partners and third parties.

Personal Information may be shared with third parties to prevent, investigate, or act on illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Use,  Terms of Service, or any other agreement related to the Services, or as otherwise required by law.

Personal Information may be shared with third-party partners to help us conduct marketing and/or advertising campaigns.

Personal Information may also be shared with a company that acquires our business, whether through merger, acquisition, bankruptcy, dissolution, reorganization, or other similar transaction or proceeding. If this happens, we will post a notice on our home page.

Pellea is responsible for all transfers of Personal Information to third parties under the EU-U.S. Privacy Shield Principles, the U.S.-Swiss Safe Harbour Framework, and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

Pellea will always ask for your consent before sharing your Personal Information with third parties for purposes other than those described in Section 9.

Pellea remains responsible for Personal Information transferred to a third party for processing or to support our efforts in providing you with our Services. Any Personal Information transferred to a third party for data processing is processed by our instructions, and is subject, by law, to a comparable level of protection as that provided by Pellea.

A “comparable level of protection” means a level of protection generally equal to that provided by Pellea.

What do we do with your Personal Information when you terminate your relationship with us?

We will continue to store archived copies of your Personal Information for legitimate business purposes and to comply with the law.

We will continue to store anonymous information, such as websites or website visits, without identifiers, to improve our Services.

What do we not do with your Personal Information?

We do not and will never share, show, sell, rent, or otherwise give Personal Information to other companies (other than to specific Pellea Partners you may be interacting with) for the marketing of their products or services.

If you are a Partner using Pellea’s Services, we do not use the Personal Information we collect from you or your Members to independently contact or market to your Members. However, Pellea may contact or market to your Members if we get their information from another source, such as from the Members themselves.

How do we keep your Personal Information secure?

We follow industry standards on information security management to safeguard sensitive information, such as financial information, intellectual property, employee details and any other Personal Information entrusted to us. Our information security systems apply to people, processes and information technology systems on a risk management basis.

We do annual audits to make sure our handling of your credit card information aligns with industry guidelines. We are certified as a PCI DSS Level 1 compliant service provider, which is the highest level of compliance available, and our platform is audited annually by a third-party qualified security assessor.

No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your Personal Information.

Control and access to your Personal Information

You keep all rights to your Personal Information and can get access to it anytime. Also, Pellea takes reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information. You can update many types of Personal Information, such as payment or contact information, directly within your account settings. If you are unable to change your Personal Information within your account settings, please contact us to make the required changes. It’s important to remember that if you delete or limit the use of your Personal Information, the Services may not function properly.

Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, want more information or have any questions about this Privacy Policy, please contact our Privacy Compliance Officer here or via email at info@fitness.pellea.com.

[Attn: Privacy Compliance Officer]

Pellea Inc.

Toronto, ON, M5B1G7, Canada

Pellea Inc. d.b.a. Pellea Fitness © 2016 – 2027

Cookie Policy

Effective Date: January 01, 2026

This document is meant to explain the types of cookies and other tracking technologies that Pellea Inc.’s Pellea Fitness (hereinafter “Pellea”) may place on your device, either when you are visiting our web properties, or if you are visiting the storefront of a merchant or supplier who uses our platform to power their site.

What are cookies?

A cookie is a small amount of information that’s downloaded to your computer or device when you visit certain websites. We use several different cookies on the Pellea website, including strictly necessary, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are frequent visitors. Read more about cookies (and other similar tracking technologies) and how we use the data collected through these technologies in our Privacy Policy.

What cookies do we use and why?

Some cookies are necessary to allow you to browse our website, use its features, and access secure areas. The use of these cookies is essential for the website to work. For example, we use user-input cookies for the duration of a session to keep track of a user’s input when filling in forms that span several pages.

We also use functional cookies to remember the choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences. For example, authentication cookies are functional cookies that are used for the duration of a session (or persistent, if you agree to the “remember me” function) to allow users to authenticate themselves on subsequent visits or to gain access to authorized content across pages. The functional cookies we use include:

  • User-centric security cookies detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing the security of the service.
  • Multimedia content player session cookies (flash cookies) are used for the duration of a session to store technical data needed to playback video or audio content (e.g. image quality, network link speed, and buffering parameters).
  • Load-balancing session cookies are used for the duration of the session to identify the same server in the pool for the load balancer to redirect user requests appropriately.
  • User interface customization, persistent cookies are used to store a user’s preferences regarding a service across web pages.

Pellea is dedicated to user experience, and we use many tools to help us improve our website and our commerce platform. To this end, we use reporting and analytics cookies to collect information about how you use our website or our merchants’ or suppliers’ storefronts, and how often. These cookies only gather information for statistical purposes and only use pseudonymous cookie identifiers that do not directly identify you. The performance cookies we use include:

  • First-party analytics cookies – We use these cookies to estimate the number of unique visitors, to improve our websites and our merchants’ or suppliers’ websites, and to detect the most searched-for words in search engines that lead to a webpage. These cookies are not used to target you with online marketing. We use these cookies to learn how our websites and our merchants’ or suppliers’ websites are performing and make relevant improvements to improve your browsing experience.
  • Third-party analytics cookies – We also use Google Analytics, Hot Jar and other third-party analytics providers listed below to help measure how users interact with our website content. These cookies “remember” what our users have done on previous pages and how they’ve interacted with the website. For more information on Google Analytics, visit Google’s information page or Hot Jar, visit Hot Jar’s Information page.

Advertising cookies are used on our website to tailor marketing to you and your interests and provide you with more personalized service in the future. These cookies remember that you visited our website and we may share this information with third parties, such as advertisers. Although these cookies can track your device’s visits to our website and other sites, they typically cannot personally identify you. Without these cookies, the advertisements that you see may be less relevant and interesting to you. Read more about how companies use cookies to conduct targeted or retargeted advertising here. We do not set advertising cookies through our merchants’ or suppliers’ storefronts ourselves, though merchants or suppliers may choose to do so independently.

Finally, Social and Content cookies are placed by many social media plugins (for example, the Facebook ’like’ button), and other tools meant to provide or improve the content on a website (for example, services that allow the playing of video files, or that create comment sections). We integrate these modules into our platform to improve the experience of browsing and interacting with our websites. Please note that some of these third-party services place cookies that are also used for things like behavioural advertising, analytics, and/or market research.

Pellea Inc. d.b.a. Pellea Fitness © 2016 – 2027

Terms of Use

Effective Date: January 01, 2026

OVERVIEW

Pellea Fitness is an online and offline community and marketplace dynamic sub-platform operated by Pellea Inc. Throughout its sites, the terms “we”, “us” and “our” refer to Pellea Fitness (hereinafter “Pellea”). Pellea offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. 

By signing up to our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Use”, “Terms”), including those other terms and conditions and policies referenced here and/or available by hyperlink. These Terms of Use apply to all users of the site, including, without limitation, users who are browsers, members (“customers” or “clients”), vendors (“merchants” or “suppliers”) or Affiliates (“associates) and/ or contributors of content.

Any new features or tools which are added to these current websites shall also be subject to the Terms of Use. You can check the most current version of the Terms of Use at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Use by posting updates and/or changes to our websites. It is your responsibility to check this page periodically for changes. Your continued use or access to these websites after the posting of any changes in the acceptance of those changes. Accordingly, you should often check these Terms and applicable policies and guidelines to understand the terms and conditions that apply to your use of the Services.

Please refer to our Privacy Policy for information about how Pellea collects, uses, and discloses information about our members. Also, by accessing or using our Services, you agree to adhere to the Acceptable Use Policy.

Our websites are hosted by Pellea. They give us the community and marketplace dynamic sub-platform that allows us to sell our products or services to you.

Please read these Terms of Use carefully before accessing or using our websites. By accessing or using any part of the site, you agree to be bound by these Terms of Use. If you do not agree to all the terms and conditions of this agreement, then you may not access these websites or use any services. If these Terms of Use are considered an offer, acceptance is expressly limited to these Terms of Use.

SECTION 1 – INTRODUCTION

Welcome to Pellea!

As part of our mission of helping make our community and marketplace better for everyone, Pellea collects and processes a lot of information. This Terms of Use is intended to help you better understand how we collect, use and store your personal information—whether you are a participant that uses Pellea’s products or services, applications or services (together, the “Services”), a participant that shops at a store using our technology, a participant as a partner or whether you’re simply visiting these websites. By using any of Pellea’s Services, or by dealing with partners using Pellea’s Services, you are agreeing to the terms of these Terms of Use and, as applicable, Pellea’s Privacy Policy

We may update these Terms of Use from time to time to show such changes to our service practices or for other operational, legal, or regulatory reasons. If we make material changes to these Terms, we will give you notice of such changes by posting the revised terms on these websites, and, where right, by other means. By continuing to use these websites or the Support Service after these changes are posted, you agree to the revised terms.

SECTION 2 – ELIGIBILITY, REGISTRATION, AND ACCOUNT

You must be at least 18 years old to get access to or use the Services. By registering to use our Services, you represent that you are at least 18 years old. To use certain areas and features of our Services, you will need to register for an account using either your email address or your login credentials from a third-party social media site. If you register with your email address, you agree to create a unique password that you do not use with any other online product/or service. By registering for an account, you further agree to (a) give correct, truthful, current and complete information; (b) maintain and promptly update your account information upon any changes; (c) maintain the security of your account by protecting your password and restricting access to your account; (d) promptly notify Pellea if you discover or otherwise suspect any security breaches related to the Services; and (e) take responsibility for all activities that occur under your account and accept all risks of any authorized or unauthorized access.

SECTION 3 – INTERACTIONS WITH OTHER MEMBERS

3.1 You Have Sole Responsibility When Interacting with Other Members. Our Services give a platform for members to learn about one another, arrange the offerings of products/services, engage in activities, and communicate with one another. Pellea is not a party to, has no involvement or interest in, makes no representations or warranties as to, and has no responsibility or liability concerning any communications, transactions, interactions, disputes or any relations whatsoever between you and any other member, person or organization. You are solely responsible for your interactions with other members of our Services. We reserve the right, but have no obligation, to check interactions between you and other members of our Services.

Remember, Pellea Services is just a platform that enables you to communicate and interact with other people around the world. We cannot be responsible for the interactions that you have with other Pellea members, so please use good judgment and keep safety in mind when you use our Services.

3.2 Identity Verification. We cannot and do not confirm each member’s identity. Although we give tools intended to help with identity verification, such as our address verification tool (as described in Section 3.3), you are solely responsible for determining the identity and suitability of others with whom you may interact through our Services. Pellea does not represent or permit that our tools are enough to decide whether it is right for you to interact with another member. Further, we do not endorse any persons who use or register for our Services. We do not investigate or verify any member’s reputation, conduct, morality, criminal background, or any information members may submit to the Services (other than the address verification tool as described in Section 3.3). We urge you to take precautions when interacting with other members, particularly when meeting a stranger in person for the first time.

3.3 Our Address-Verification Tool. Our address verification tool is intended merely to confirm that the postal address a member submits to us is an address at which that member can get access to or receive mail. Pellea’s address verification tool is not intended to confirm that a member resides at a particular address. While this is one of many ways to reduce the risk of misconduct by a member, it is not a guarantee of any member’s identity or good faith.

3.4 Member-Hosted Events; Pellea members may organize in-person meetings and host events for other Pellea members; however, these events are not sponsored or endorsed by Pellea, and members attend such meetings and events at their own risk.

3.5 Release. Because our Services are merely a platform, if you have a dispute with one or more members, to the fullest extent permitted by applicable law you release us (and our officers, directors, members, employees, agents, and partners) from claims, demands and damages (real and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.

SECTION 4 – MEMBER CONDUCT AND CONTENT

The Services include interactive areas where you or other members can create, post or store content, messages, materials, data, information, text, music, sound, photos, videos, graphics or other items or materials on the Services (collectively, “Member Content”). You are solely responsible for your use of such interactive areas and agree that your use of these areas is at your own risk.

4.1 Member Content Restrictions. You are solely responsible for any Member Content that you give, post, or send via our Services. You agree not to post, upload to, send, distribute, store, create or otherwise publish through the Services, Member Content that we believe, in our sole discretion:

(a) is unlawful, libellous, defamatory, harassing, threatening, invasive of privacy or publicity rights, or that would otherwise create liability or violate any municipal, provincial, federal or international law;

(b) has nudity, sexually explicit content or is otherwise obscene, pornographic, indecent, lewd, suggestive or sexually exploitative of minors;

(c) may disparage any ethnic, racial, sexual or religious group by stereotypical depiction or is otherwise abusive or inflammatory;

(d) depicts the use of illicit drugs;

(e) has offensive language or images or is otherwise objectionable;

(f) incites violence or characterizes violence as acceptable, glamorous or desirable;

(g) has unsolicited promotions, political campaigning, advertising or solicitations, without our earlier written consent;

(h) has private or personal information about another person, unless such person has agreed to the disclosure of this information;

(i) contains viruses, corrupted data or other harmful, disruptive or destructive file viruses, cancelbots, Trojan horses, harmful code, flood pings, denial-of-service attacks, packet or IP spoofing, forged routing or electronic mail address information or similar methods or technology;

(j) may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary rights of any party. By posting Member Content, you represent and warrant that you have the lawful right to distribute and reproduce such Member Content; or

(k) would constitute, encourage, or give instructions for a criminal offence or violate the rights of any third party. Pellea is not responsible for any Member Content that you or other members post, send or store through the Services. We have no obligation to post Member Content from you or anyone else, and we may, in our sole discretion, edit, remove, or delete any Member Content without notice. If you become aware of Member Content that violates these Terms, you may tell us of such content by using the reporting tools provided on our Services. Enforcement of these Terms, however, is solely at our discretion, and the absence of enforcement in some instances does not waive our right to enforce the Terms in other instances. Also, these Terms do not create a private right of action on the part of any third party or any reasonable expectation that the Services will not contain any content that is prohibited by such rules.

4.2 Member Conduct. By accessing or using the Services, you agree to act responsibly, exercise good judgment, and comply with the Community Guidelines. Also, you agree not to:

(a) use the Services in violation of any applicable law or regulation, including promoting or encouraging any illegal activity;

(b) infringe the rights of any third party, including, without limitation, intellectual property, privacy, publicity or contractual rights;

(c) use the Services in any way that could interfere with, disrupt, negatively affect or inhibit other members from fully enjoying the Services or that could damage, disable, overburden or impair the functioning of the Services in any way;

(d) use our Services in connection with the distribution of spam (which we define as unsolicited bulk e-mail or any other unsolicited messages of a commercial, religious, romantic, political or other nature not within the intended purposes of the Services);

(e) stalk, intimidate, threaten or otherwise harass or cause discomfort to any other member of our Services;

(f) collect or store any information about any other member other than as permitted on our Services;

(g) use our Services for any commercial purpose whatsoever, unless with prior written consent from Pellea;

(h) register for more than one member account;

(i) impersonate any person or entity, or falsify or otherwise misrepresent yourself or your affiliation with any person or entity, whether by providing or omitting to give information;

(j) circumvent or attempt to defeat any security or verification measure on the use of these Services;

(k) hold yourself out as an agent, representative, employee or partner of Pellea, including but not limited to when you host an event for other Pellea members or sign up to be a Pellea Ambassador; or

(l) help any third party in doing any of the foregoing.

4.3 Member Content License. You own all the Member Content that you post to our Services. If you post Member Content to our Services, you hereby grant us a perpetual (i.e. lasting forever), worldwide, irrevocable, non-exclusive, royalty-free and fully sublicensable (i.e. we can grant this right to others) license to use, reproduce, display, do, adapt, change, create derivative works from, distribute, have distributed and promoted such Member Content in any form, in all media now known or hereinafter created (including in emails or other communications to our members) to administer, operate, develop and otherwise provide the Pellea Services. You represent and warrant that (a) you own and control all the rights to the Member Content that you post or you otherwise have the right to post such Member Content to the Services; (b) the Member Content is correct and not misleading, and (c) the use and posting of the Member Content you supply does not violate these Terms and will not violate any rights of or cause injury to any person or entity. You own the Member Content that you post to our Services. If Member Content has information about you, our Privacy Policy will apply, and we urge you to check this policy for information about how we can use and share such information.

SECTION 5 – SUBMISSIONS

Separate and apart from Member Content, we welcome questions, comments, suggestions, and ideas about Pellea and our Services (“Submissions”). If you give a Submission, whether by email or otherwise, you agree that it is non-confidential (unless Pellea states otherwise in writing) and shall become the sole property of Pellea. Pellea shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of Submissions for any purpose, commercial or otherwise. You acknowledge that Pellea is not obligated to give acknowledgment or compensation to you in exchange for Submissions.

SECTION 6 – COPYRIGHT AND LIMITED LICENSE

Unless otherwise indicated, the Services and all content and other materials on the Services, including, without limitation, the Pellea logo, and all designs, text, graphics, pictures, videos, information, data, software, sound files and other files, and the choice and arrangement thereof (collectively, the “Pellea Materials”) are the proprietary property of Pellea or our licensors or members and are protected by Canadian and international copyright laws.

You are granted a limited, non-exclusive and non-sublicensable license to get access to and use the Services and Pellea Materials; however, such license is subject to these Terms and does not include: (a) any resale or commercial use of the Services or the Pellea Materials; (b) the distribution, public performance or public display of any Pellea Materials; (c) modifying or otherwise making any derivative uses of the Services and the Pellea Materials, or any part thereof, unless the modification or derivative use is specifically permitted under applicable law or provided for under separate terms; (d) use of any data mining, robots or similar data gathering or extraction methods; (e) downloading (other than the page caching) of any part of the Services, the Pellea Materials or any information contained therein, except as expressly permitted on the Services; or (f) any use of the Services or the Pellea Materials other than for their intended purposes. Any use of the Services or the Pellea Materials other than as specifically authorized herein, without the earlier written permission of Pellea, is strictly prohibited and will terminate the license granted herein. Such unauthorized use may also violate applicable laws, including, without limitation, copyright and trademark laws. Unless explicitly stated herein, nothing in these Terms shall be construed as conferring any license to intellectual property rights, whether by estoppel, implication, or otherwise. This license is revocable at any time.

SECTION 7 – REPEAT INFRINGER POLICY

Following the Digital Millennium Copyright Act (“DMCA”) and other applicable laws, Pellea has adopted a policy of terminating, in the right circumstances and at Pellea’s sole discretion, members who are deemed to be repeat infringers. Pellea may also, in our sole discretion, limit access to the Services and/or terminate the accounts of any members who we believe may infringe any intellectual property rights of others, whether or not there is any repeat infringement.

SECTION 8 – COPYRIGHT COMPLAINTS

If you believe that anything on the Services infringes upon any copyright which you own or control, you may file a notification of such infringement with the Pellea Copyright Agent as set forth below.

[RE: Address of Designate Agent]

Pellea Inc. d.b.a. Pellea Fitness

Toronto, ON, M5B1G7, Canada

Email Address of Designated Agent: info@fitness.pellea.com

You should note that if you knowingly misrepresent in your notification that the material or activity is infringing, you will be liable for any damages, including costs and attorneys’ fees, incurred by us or the alleged infringer as a result of our relying upon such misrepresentation in removing or disabling access to the material or activity claimed to be infringing.

SECTION 9 – TRADEMARKS

“Pellea,” the Pellea logos and any other Pellea service name or slogan contained on the Services are trademarks of Pellea and may not be copied, imitated, or used, in whole or in part, without the earlier written permission of Pellea or the applicable trademark holder. You may not use any meta tags or any other “hidden text” utilizing “Pellea” or any other name, trademark or product and/or service name of Pellea without our earlier written permission. Also, the look and feel of the Services, including all page headers, custom graphics, button icons, and scripts, are the service mark, trademark and/or trade dress of Pellea and may not be copied, imitated or used, in whole or in part, without our earlier written permission. All other trademarks, registered trademarks, product/service names, and names or logos mentioned in the Services are the property of their respective owners. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise, does not constitute or imply endorsement, sponsorship or recommendation thereof by us. Any authorized use of these trademarks must follow guidelines that Pellea may give you from time to time.

Our logo and the terms “Pellea” and “Pellea”, as well as other terms and visual elements that you might see throughout the Pellea Services, are protected trademarks. However, we do support members using these trademarks in the right ways, such as to make your T-shirts or to create local Pellea community social media pages.

SECTION 10 – HYPERLINKS

You are granted a limited, non-exclusive right to create a text hyperlink to the Services, provided such link does not portray Pellea or any of our services in a false, misleading, derogatory or otherwise defamatory way and provided further that the linking site does not contain any adult or illegal material or any offensive, harassing or otherwise objectionable content. This limited right may be revoked at any time. You may not use a Pellea logo or other proprietary graphic of Pellea to link to the Services without the express written permission of Pellea. Further, you may not use, frame or use framing techniques to enclose any Pellea trademark, logo or other proprietary information, including the images found on the Services, the content of any text or the layout/design of any page or form contained on a page of the Services, without Pellea’s express written consent. Except as noted above, you are not conveyed any right or license by implication, estoppel or otherwise in or under any patent, trademark, copyright or other proprietary rights of Pellea or any third party.

SECTION 11 – THIRD-PARTY CONTENT

In using our Services, you may be exposed to content from other members or third parties (“Third-Party Content”), either on our Services or through links to third-party websites. We do not control, endorse or adopt any Third-Party Content and shall have no responsibility for Third-Party Content, including, without limitation, any material that may be misleading, incomplete, erroneous, offensive, indecent or otherwise objectionable. You must check and bear all risks associated with Third-Party Content, including, without limitation, profiles of other members of our Services. We incorporate Google Maps into the Services as a convenience to you. By using this feature of the Services, you agree to be bound by Google’s Terms of Use.

SECTION 12 – TERMINATION

If you are in breach of these Terms, or any other policies or community standards we have in place from time to time, we may, at our discretion at any time: (a) terminate your access to our Services, (b) deactivate or delete your account and all related information and files in such account and/or (c) bar your access to any of such files or Services. In any of these instances, you are not permitted to register for another Pellea account without our earlier written permission.

In rare circumstances, when we feel it is necessary to protect the safety or the well-being of the Pellea community, we will remove a member’s account from our Services. We don’t take this decision lightly, but it is sometimes required.

SECTION 13 – DISCONTINUANCE OF SERVICES

We may, at our discretion and without liability to you, with or without prior notice and at any time, modify or discontinue, temporarily or permanently, any part of our Services.

SECTION 14 – MEMBER’S REPRESENTATIONS AND WARRANTIES

14.1. You hereby represent and warrant that you have the full power and authority to enter into and do under these Terms. If you are using our Services on behalf of any entity, you represent and warrant that you are authorized to accept these Terms on such entity’s behalf.

14.2. You hereby represent and warrant that you will use our Services in a way consistent with any applicable local, provincial, national, and international laws and regulations, including, but not limited to.

14.3. If you are (a) located in, under the control of, or a national or resident of any country to which Canada has embargoed goods or services, (b) identified as a “Specially Designated National”, or (c) placed on the Commerce Department’s Denied Person List, you represent and warrant that you will not engage in financial transactions with, or commercial activities on, Pellea (including making payments in connection with any identity verification tools provided by Pellea). Without limiting the foregoing, you are solely responsible for determining whether you have complied with travel restrictions to and from certain countries, including travel to and from countries other than Canada.

14.4. You hereby represent and warrant that you will not use the Services if the laws of your country prohibit you from doing so under these Terms (such as, if you are not allowed to give the types of personal information that we require or if you are prohibited from participating in certain Internet activity). By using the Services, you represent and warrant that such use will not violate, or cause us to violate, the laws of your country.

SECTION 15 – DISCLAIMER OF WARRANTIES

15.1. IF YOU USE OUR SERVICES, YOU DO SO AT YOUR SOLE RISK. OUR SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM, AND YOU WAIVE, ALL OTHER WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT AS TO THE SERVICES, INCLUDING THE INFORMATION, CONTENT, AND MATERIALS CONTAINED THEREIN.

15.2. WE DO NOT REPRESENT OR WARRANT THAT (A) OUR SERVICES WILL MEET YOUR REQUIREMENTS; (B) OUR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) ANY INFORMATION THAT YOU MAY OBTAIN THROUGH OUR SERVICES WILL BE ACCURATE OR RELIABLE; (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH OUR SERVICES WILL MEET YOUR EXPECTATIONS; (E) ANY INFORMATION YOU PROVIDE OR WE COLLECT WILL NOT BE DISCLOSED TO THIRD PARTIES; OR (F) ANY ERRORS IN ANY DATA OR SOFTWARE WILL BE CORRECTED.

15.3. IF YOU ACCESS OR TRANSMIT ANY CONTENT THROUGH THE USE OF OUR SERVICES, YOU DO SO AT YOUR DISCRETION AND YOUR SOLE RISK. YOU ARE SOLELY RESPONSIBLE FOR ANY LOSS OR DAMAGE ARISING OUT OF SUCH ACCESS OR TRANSMISSION; THEREFORE, YOU SHOULD USE INDUSTRY-RECOGNIZED SOFTWARE TO DETECT AND DISINFECT VIRUSES FROM ANY DOWNLOAD.

15.4. NO DATA, INFORMATION OR ADVICE OBTAINED BY YOU IN ORAL OR WRITTEN FORM FROM US OR THROUGH OR FROM OUR SERVICES WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

SECTION 16 – LIMITS ON LIABILITY

16.1. SUBJECT TO APPLICABLE LAW, IN NO EVENT SHALL PELLEA, OR OUR DIRECTORS, MEMBERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE) OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, ARISING FROM OR RELATING TO (A) THE USE OR INABILITY TO USE OUR SERVICES; (B) THE COST OF REPLACEMENT OF ANY GOODS, SERVICES OR INFORMATION PURCHASED OR OBTAINED AS A RESULT OF ANY INFORMATION OBTAINED FROM OR TRANSACTIONS ENTERED INTO THROUGH OR FROM OUR SERVICES; (C) DISCLOSURE OF, UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR CONTENT; (D) DAMAGES FOR LOSS OR CORRUPTION OF DATA OR PROGRAMS, SERVICE INTERRUPTIONS OR PROCUREMENT OF SUBSTITUTE SERVICES, EVEN IF WE KNOW OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; (E) STATEMENTS, CONDUCT OR OMISSIONS OF ANY SERVICE PROVIDERS OR OTHER THIRD PARTY ON OUR SERVICES; (F) YOUR OR ANYONE ELSE’S CONDUCT OR ACTS IN CONNECTION WITH THE USE OF THE SERVICES; OR (G) ANY OTHER MATTER ARISING FROM, RELATING TO OR CONNECTED WITH OUR SERVICES OR THESE TERMS.

16.2. WE SHALL NOT BE LIABLE FOR ANY FAILURE OR DELAY IN PERFORMING UNDER THESE TERMS, WHETHER OR NOT SUCH FAILURE OR DELAY IS DUE TO CAUSES BEYOND OUR REASONABLE CONTROL.

16.3. IN NO EVENT WILL OUR AGGREGATE LIABILITY TO YOU OR ANY THIRD PARTY IN ANY MATTER ARISING FROM OR RELATING TO OUR SERVICES OR THESE TERMS EXCEED THE SUM OF ONE HUNDRED US DOLLARS ($100).

16.4. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE LIMITATIONS OF SECTIONS 16 AND 17 MAY NOT APPLY TO YOU.

16.5 NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS, NOTHING IN THESE TERMS EXCLUDES OR LIMITS OUR LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE OR FOR FRAUD.

SECTION 17 – INDEMNITY

You shall defend, indemnify and hold harmless Pellea (and each of our officers, directors, members, employees, agents, and partners) from any claim, demand, action, damage, loss, cost or expense, including without limitation reasonable attorneys’ fees, arising out of or about (a) your use of our Services; (b) any Member Content or Submissions you give; (c) your violation of these Terms; (d) your violation of any rights of another; or (e) your conduct in connection with the Services. Further, if you are using the Services on behalf of any entity, you represent and warrant that such entity agrees to indemnify you and Pellea for violations of these Terms following this Section. If you are obligated to indemnify us, we will have the right, in our sole and unfettered discretion, to control any action or proceeding and decide whether we wish to settle it, and if so, on what terms.

SECTION 18 – REPORTING MISCONDUCT

If you interact with anyone through our Services who you feel is acting or has acted inappropriately, including but not limited to offensive, violent or sexually inappropriate behaviour, who steals from you or engages in any other disturbing conduct, we strongly urge you to immediately report such a person to the right authorities and us by contacting us using the Pellea Help Center. Please note that although we urge you to report misconduct, we are not responsible or liable for our members’ actions, and we are not obligated to take any action.

SECTION 19 – DISPUTES

PLEASE READ THE FOLLOWING PARAGRAPH CAREFULLY BECAUSE IT REQUIRES YOU TO ARBITRATE DISPUTES WITH PELLEA AND IT LIMITS HOW YOU CAN SEEK RELIEF. You and Pellea agree to arbitrate any dispute arising from these Terms or about the Services, except that you and Pellea are not required to arbitrate any dispute in which either party seeks fair or other relief for the alleged unlawful use of copyrights, trademarks, trade names, logos, trade secrets or patents. SUBJECT TO ANY RIGHTS YOU MAY HAVE UNDER APPLICABLE LAW, ARBITRATION PREVENTS YOU FROM SUING IN COURT OR FROM HAVING A JURY TRIAL. You and Pellea agree that you will notify each other of any dispute within thirty (30) days of when it arises, that you will attempt informal resolution before any demand for arbitration, that any arbitration will occur in Toronto, Ontario and that arbitration will be conducted confidentially by a single arbitrator by the Rules of the American Arbitration Association. You and Pellea also agree that the provincial or federal courts in Toronto, Ontario, have exclusive jurisdiction over any appeals of an arbitration award and any suit between the parties not subject to arbitration. Other than class rules and remedies discussed below, the arbitrator has the authority to grant any remedy that would otherwise be available in court. WHETHER THE DISPUTE IS HEARD IN ARBITRATION OR COURT, YOU AND PELLEA WILL NOT COMMENCE AGAINST THE OTHER A CLASS ACTION, CLASS ARBITRATION OR OTHER REPRESENTATIVE ACTION OR PROCEEDING.

SECTION 20 – MISCELLANEOUS

20.1 Assignment. You may not assign any of your rights or obligations under these Terms without prior written consent from Pellea. Pellea may assign any or all of its rights under these Terms, in whole or in part, without obtaining your consent or approval.

20.2 Entire Agreement. These Terms contain the entire agreement and supersede all earlier and contemporaneous understandings between the parties about their subject.

20.3 Waiver. Our failure or delay in exercising any right, power, or privilege under these Terms shall not operate as a waiver thereof.

20.4 Severability. The invalidity or unenforceability of any of these Terms shall not affect the validity or enforceability of any other of these Terms, all of which shall stay in full force and effect.

20.5 Headings. Headings of sections are for convenience only and shall not be used to limit or construe such sections.

20.6 Survival. Sections 3.5 (Release), 4 (Member Conduct and Content), 5 (Submissions), 9 (Trademarks), 11 (Third-Party Content), 14 (Member’s Representations and Warranties), 15 (Disclaimer of Warranties), 16 (Limits on Liability), 17 (Indemnity), 19 (Disputes), and this Section 20 (Miscellaneous) shall survive any termination or expiration of these Terms

Pellea Inc. d.b.a. Pellea Fitness © 2016 – 2027

Rewards Program Policy

Effective Date: January 01, 2026

Welcome to the Pellea Fitness Rewards Program. Our Rewards Program recognizes and rewards members for participating in the Pellea Fitness community through eligible activities such as booking lessons, making purchases, referrals, and other promotional opportunities.

Participation in the Rewards Program is subject to the following terms.

1. Eligibility

  • The Rewards Program is available to registered Pellea Fitness members who are 18 years of age or older.

  • Membership is free. Simply create and activate a Pellea Fitness account to begin earning Reward Points.

  • The Rewards Program is not available to individuals under the age of 18.

2. Earning Reward Points

Eligible members may earn Reward Points through qualifying activities, including:

  • Booking eligible swim lessons

  • Completing purchases

  • Participating in promotions or events

  • Referring new members (where applicable)

  • Other activities designated by Pellea Fitness

The number of Reward Points awarded for each activity is determined solely by Pellea Fitness and may be modified at any time.

3. Ranks & Achievement Badges

Reward Points contribute toward:

  • User Rank Levels

  • Achievement Badges

  • Eligibility for promotions, contests, and future rewards

Ranks and Achievement Badges are recognition features only and have no cash value.

4. Redeeming Reward Points

Reward Points may be redeemed toward eligible purchases made through the Pellea Fitness platform.

Unless otherwise stated:

  • Reward Points may be applied to up to 5% of an eligible purchase.

  • Reward Points cannot be redeemed for cash.

  • Reward Points cannot be transferred, sold, or assigned.

If an eligible purchase is refunded, any Reward Points redeemed during that transaction will generally be returned to the member’s account in accordance with Pellea Fitness’s Cancellations and Refunds Policy.

5. Vendor Participation

By offering products or services on the Pellea Fitness platform, Vendors acknowledge that eligible members may redeem Reward Points for up to 5% of qualifying purchases.

Vendors may not refuse eligible Reward Point redemptions that comply with this policy.

6. Point Expiry

Reward Points remain active while your account remains in good standing.

Reward Points will expire if:

  • Your account has no qualifying activity for 24 consecutive months, or

  • Your Pellea Fitness account is permanently closed or terminated.

Expired Reward Points cannot be reinstated.

7. Account Inactivity

Accounts with no purchases, bookings, or other qualifying activity for two (2) consecutive years may be removed from the Rewards Program.

Any unused Reward Points, Rank Levels, and Achievement Badges may be forfeited.

8. Prize Contests

Pellea Fitness may periodically offer contests, giveaways, or promotional rewards.

Eligibility may depend on:

  • Reward Point totals

  • Rank Level

  • Achievement Badges

  • Account standing

  • Other published eligibility requirements

Additional rules may apply to specific promotions.

9. Non-Transferability

Reward Points, Rank Levels, Achievement Badges, and related benefits:

  • Have no cash value;

  • Cannot be sold, transferred, assigned, or exchanged; and

  • Cannot be inherited.

10. Fraud & Misuse

Pellea Fitness reserves the right to suspend or terminate any account if it reasonably believes that:

  • Reward Points were obtained fraudulently;

  • Accounts were manipulated;

  • Multiple accounts were created to gain additional rewards, or

  • These terms or program rules were violated.

Improperly earned Reward Points or benefits may be removed without notice.

11. Program Changes

Pellea Fitness may modify, suspend, or discontinue the Rewards Program at any time, including changes to:

  • Reward Point values

  • Earning opportunities

  • Redemption rules

  • Rank Levels

  • Achievement Badges

  • Eligibility requirements

Unless otherwise stated, changes become effective immediately upon publication.

12. Program Cancellation

Pellea Fitness reserves the right to end the Rewards Program at any time.

If the program is discontinued, all unused Reward Points, Rank Levels, Achievement Badges, and promotional eligibility may expire immediately unless Pellea Fitness announces otherwise.

13. Privacy

Participation in the Rewards Program is also governed by the Pellea Fitness Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Acceptance of These Terms

By participating in the Pellea Fitness Rewards Program, you acknowledge that you have read, understood, and agree to this Rewards Program Policy, as amended from time to time.

Pellea Inc. d.b.a. Pellea Fitness © 2016 – 2027

Customers or Clients Terms

Effective Date: January 01, 2026

These Terms and Conditions govern the facilitation services that Pellea will make available to you and are in addition to the Website terms of use that apply from time to time, to your use of the Website (as defined below).

You should read these Terms and Conditions carefully before using our Website, as by using our Website and the Facilitation Services, you are confirming that you accept these Terms and Conditions and that you will comply with them. If you do not accept these Terms and Conditions, you should leave our Website and cease using the Facilitation Services immediately.

About us

We, Pellea Inc. d.b.a. Pellea Fitness (“we”, “us”, “Pellea”), make the Facilitation Services available to you via the Website. We are a company registered in Canada, with a registered address at 96 Gerrard Street East, Toronto, Ontario, Canada, M5B 1G7.

You can contact us:

By email at info@fitness.pellea.com

By phone at (647) 865-6400

By post at 96 Gerrard Street East, Toronto, Ontario, M5B 1G7

  1. Definitions and Interpretation

1.1. In these Terms and Conditions, the following words and expressions have the following meanings:

“you / the Customer or Client”, you also referred to as Learner

A Customer or Client who chooses a Merchant to provide the Services to them;

“Customer or Client Contract” is also referred to as a Learner Contract

The contract between the Merchant and the Customer or Client for the provision of the Services;

“Request”

A “Request” denotes the initial communication initiated by a Prospective Customer or Client to the Merchant, expressing the desire to acquire the Services as outlined in clause 2.4 below;

“Booking”

A “Booking” is confirmed when a Request is accepted, and Fees are remitted, as outlined in clause 2.4 below;

the “Facilitation Services”

The services provided by Pellea involve furnishing the Merchant with the contact details of a Prospective Customer, including full name, billing address, phone number, and email address, after the Prospective Customer or Client has paid Fees. This facilitates the transition of the Prospective Customer or Client into a Contact, as detailed in clause 2.4 below.

“Fees”

The compensation due from Customers or Clients for the acquisition of the Services;

“Contact”

A Prospective Customer or Client whose contact details have been supplied to a Merchant as part of the Facilitation Services;

“Prospective Customers or Clients” or also referred to as Prospective Learners

Businesses and consumers who use the Website to find a Merchant who can provide the Services they require;

the “Services”

The offerings, encompassing activities like swimming lessons, training sessions, etc., are provided by a Merchant to a Customer or Client.

“The Merchant” is also referred to as the Teacher

Means the person or Merchant offering their Services to Customers or Clients;

“us” / “we” / “Pellea”

Pellea Inc. d.b.a Pellea Fitness/Fitness.pellea.com, registered address 96 Gerrard Street East, Toronto, Ontario, Canada, M5B 1G7 (registered in Canada);

“the Website”

Means fitness.pellea.com

  1. The Facilitation Services

2.1. Pellea operates the Website to connect potential Customers or Clients with Merchants who may offer a wide range of Services.

2.2. Customers or Clients can search the Website to find Merchants whose profiles match their requirements. The basic information entered in the Customer or Client’s profile will be visible to Merchants. After paying Fees on the Website, Customers or Clients may be contacted for additional information and logistics.

2.3. To utilize the Facilitation Services, you must accept these Terms and Conditions on the Website, forming a contract between you and us for the provision of Facilitation Services. Merchants may have their legal terms of service, which you must also consider.

2.4. You can review the Merchant’s profile, store and service details before deciding to Request their Services. If the Merchant accepts the Request, you must complete the Booking by paying the Fees. After completing the Booking, the Merchant gains access to your contact details. At this point, you become a Contact, allowing the Merchant to communicate with you for additional information and logistical purposes. The Contact then may become the Customer or Client and will be subject to the Merchant’s legal terms of service. The Services are provided by the Merchant, not Pellea, and it is your responsibility to ensure the Merchant can meet your requirements.

2.5. Pellea provides a forum for Customers or Clients to review a Merchant’s performance, visible on the Website for other prospective Customers or Clients.

2.6. Reviews must be honest, based on personal experience, and free from offensive, racist, sexist, or inaccurate content. Pellea reserves the right to remove non-compliant reviews and may ban users from leaving further reviews.

2.7. The Facilitation Services are available at variable Fees determined by the Merchant and us.

Important: Pellea serves solely as a facilitator for introductions. The provision of Services by the Merchant to a Customer or Client is subject to the Merchant’s legal terms of service. In case of issues with Service performance, legal rights of redress lie against the Merchant, not Pellea.

Disclaimer: Pellea does not make any warranties or guarantees, and disclaims all liabilities, obligations concerning the capabilities, comments, or actions of any Merchants obtained from this website. Customers and clients use Merchants found through this Website at their own risk.

  1. Fees

You are obligated to remit Fees for the Services rendered by the Merchant. The Fees, as presented in varying amounts on the Website, are to be paid to both the Merchant and us through the designated payment channels on the Website.

  1. Cancellations and Refunds

Please refer to our Cancellations and Refunds Policy for detailed information regarding the procedures and conditions for returns, cancellations, and refunds.

  1. Ending our contract

You can always end your contract with us, and you can do this by ceasing to use the Facilitation Services. If you have opened a Customer or Client account on the Website, you will need to delete the account in the account settings section of the Customer’s or Client’s profile and contact us by email, phone or post using the details listed above.

  1. Data Protection

Please see our Privacy Policy and Cookie Policy for more information on how your personal information will be used.

  1. Liability

7.1. As provided for in Clause 2 above, you acknowledge that the contract for the provision of the Services is between you and the Merchant and, as such, it is the Merchant who is responsible for the provision of the Services to you. Pellea shall have no liability to you whatsoever in respect of the provision of the Services and/or your dealings with any of the Merchants who are listed on the Website.

7.2. We accept no liability for the information contained on any third-party websites linked to our Website, and we won’t be liable for any loss or damage that may arise from your use of them. If you are an individual consumer or client.

7.3. Please note that we only provide Facilitation Services to consumers for domestic and private use. You agree not to use the Facilitation Service for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you are a Customer or Client.

7.4. We exclude all conditions, warranties, representations or other terms which may apply to this website or any content on it, whether express or implied.

7.5. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the Facilitation Services. In particular, we will not be liable for:

7.6.1 Loss of profits, sales, business, or revenue;

7.6.2 Business interruption;

7.6.3 loss of anticipated savings;

7.6.4 loss of business opportunity, goodwill or reputation; or

7.6.5 any indirect or consequential loss or damage.

  1. General Provisions

8.1. We make changes to these Terms and Conditions from time to time. You should therefore check these Terms of Conditions whenever you return to our Website to see whether any changes have been made, as these will be binding on you.

8.2. We may transfer our contract to someone else. We may transfer our rights and obligations under these Terms and Conditions to another organization.

8.3. You need our consent to transfer your rights to someone else.

8.4. Nobody else has any rights under our contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

8.5. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them is unlawful, the remaining paragraphs will remain in full force and effect.

8.6. Even if we delay in enforcing these Terms and Conditions, we can still enforce them later. If we do not insist immediately that you do anything you are required to do under these Terms and Conditions, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things, and it will not prevent us from taking steps against you at a later date.

If you are an individual consumer

8.7. Which laws apply to our contract, and where may you bring legal proceedings? These Terms and Conditions are governed by the laws of the Province of Ontario and the laws of Canada, and you can bring legal proceedings in the Ontario and Canadian courts.

If you are a Business Customer or Client

8.8. If you are a business user these Terms of Use (and any non-contractual obligations arising out of or in connection with them) are governed by the laws of the Province of Ontario and the laws of Canada and the Ontario and Canadian courts have exclusive jurisdiction to determine any dispute arising out of or in connection with them (including without limitation about any non-contractual obligations).

Pellea Inc. d.b.a. Pellea Fitness © 2016 – 2027

Services Wavier

Effective Date: January 01, 2026

I (the “customer or client”), hereby agree that by clicking to accept these terms and conditions, I consent to waive certain legal rights, including the right to sue the following party, and, if applicable, its owners (“Pellea Inc.’s Pellea Fitness”), representatives (“merchants”), and facilities (“suppliers”) (hereinafter, the “providers”) from any physical, material, tangible or intangible, loss or damages that may happen to me during my participation in any of the services (hereinafter, “Services”) undertaken while under their instruction or thereafter: (the “Providers”).

I will be voluntarily participating in the services that the Provider will conduct. These Services will include, but not be limited to, the following:

All Fitness services provided are by this sub-platform.

My acceptance of these terms and conditions confirms that I agree with and understand the following:

  • It is my responsibility to consult a physician before participating in this or any fitness program, and I affirm that I have no medical conditions that would restrict me from participating in any of the Services.
  • I agree to hold the Provider, and if applicable, its owners, representatives and facilities harmless from any damage, whether tangible or intangible, that may happen to me while participating in the Services. Such injuries may include, but are not limited to, muscle strains, muscle sprains, muscle spasms, heart attacks, raised blood pressure, and broken, fractured, or dislocated bones.
  • I agree that the Provider offers Services with no guarantee of results. I agree that I am solely responsible for maintaining a diet and fitness regime appropriate for my level of health and stamina, and I agree that any results that occur, whether positive or negative, are the effects of personal choices.
  • I agree that participation in the Services is not a replacement for actual medical care and that if I do experience medical issues, I will contact my doctor immediately.
  • I agree and verify that all of the information that I have given the Provider and its representatives is accurate, up-to-date, and without the omission of any known medical issues.
  • I agree and verify that if I have omitted any necessary personal information, whether knowingly or unknowingly, I will hold the Provider harmless against all liability for any damages that may occur to myself or others because of my actions or inactions.
  • I agree to keep the Provider apprised of any changes or upcoming changes concerning my physical health and personal information.
  • I understand and agree that it is my responsibility to let the Provider know if I find myself in any pain or discomfort before, after, or during the Services.
  • If I do require medical treatment or attention while or after participating in the Services, I agree that the medical costs are mine and mine alone and hold the Provider blameless from any charges, fees, or costs that my conditions may incur.

This Services Waiver will bind and be enforceable against me and all of my representatives. I agree that this Services Waiver should be enforceable to the fullest extent of the law, and if any portion is held invalid, the remainder should continue in full legal force and effect.

I specifically acknowledge and agree that this document is not intended to be a general release, which would be limited under all applicable laws.

This Services Waiver shall be construed and interpreted as broadly as possible in the applicable jurisdiction.

ASSUMPTION OF RISK. I understand and am aware that my participation in the Services involves risks. These risks may lead to tangible or intangible harm, and I agree that they may result not only from my actions but also from the actions of others. With the knowledge and understanding of these risks, I choose, of my own will and volition, to continue participating in the Services.

I am also aware that there are risks that I may not have considered, yet I waive my right to any claims that may occur from these unconsidered risks, and I choose, of my own will and volition, to participate in the Services.

COVENANT NOT TO SUE. I will not start any lawsuit or other court action against the Provider, nor will I join any such proceeding, including any claim for monetary damages. I acknowledge and agree that I am entering a covenant not to sue the Provider in any capacity, including to hold the Provider liable for any injury, loss, or damage sustained by me or my property, even if it is due to the Provider’s negligence or omission. I also waive the right of any of my insurers to make any such claim.

INDEMNIFICATION: I agree to defend and indemnify the Provider and any of its affiliates (if applicable) and hold them harmless against any legal claims and demands, including reasonable attorney’s fees, which may arise from or relate to my use or misuse of the Services or my conduct or actions. I agree that the Provider shall be able to select its legal counsel and may participate in its defence if desired.

REPRESENTATION: I am an adult over 18 (eighteen) years of age or the legal guardian of children under 18 (eighteen) years of age, who are medically and physically able to participate in the Services.

GOVERNING LAW: This Services Waiver shall be governed by and construed under the internal laws of Ontario, Canada, without giving effect to any choice or conflict of law provision or rule. Each party irrevocably submits to the exclusive jurisdiction and venue of the federal and provincial or state courts located in the following county in any legal suit, action, or proceeding arising out of or based upon this Services Waiver.

I have read the above Services Waiver fully and I understand and agree to its contents. I understand and agree that by accepting these terms and conditions of this Services Waiver, I forfeit any right, claim, or ability to hold the Provider responsible for any tangible or intangible damages, loss of property, or loss of life that may occur during or after my use of the facilities and participation in the Services.

Pellea Inc. d.b.a. Pellea Fitness © 2016 – 2027

Cancellations and Refunds Policy

Effective Date: January 01, 2025

At Pellea Inc.’s Pellea Fitness (hereinafter “Pellea”), we strive to ensure you are satisfied with your purchase. However, we understand that sometimes a service may not meet your expectations. That’s why we’ve designed our Cancellations and Refunds Policy to be as simple and straightforward as possible.

Please review the sections below for details on our Cancellations and Refunds Policy.

Thank you for choosing Pellea.
This Cancellations and Refunds Policy is provided by Pellea and is licensed by Pellea Inc.

Requirements

Refunds are available to customers or clients who cancel a service at least 24 hours before the scheduled delivery time. Cancellations made less than 24 hours before the scheduled delivery or after the service time may be considered for a refund at our sole discretion and will be reviewed on a case-by-case basis.

All refunds exclude any discounted amounts, promotional offers, or coupon-based savings, which are non-refundable and non-transferable.

To be eligible for a refund, you must properly cancel the service and submit a refund request. Proof of purchase and a brief explanation for the refund request are required to process any refund.

Please do not send proof of purchase directly to the merchant or supplier. If you experience any issues while purchasing or cancelling a service, please get in touch with our support team for assistance.

Refunds

Once we receive and review your refund request, we will confirm receipt of your proof of purchase and notify you of the approval or denial of your request.

  • If your refund request is approved: Your refund will be processed, and a credit will be issued to your original payment method (e.g., credit card) within a specified timeframe.
  • If your refund request is denied, Pellea Inc. will inform you of the rejection, and no refund will be issued. You will then have the option to choose from the alternatives provided.

Late or missing refunds

If you have not received your refund yet, please follow these steps:

  1. Recheck your bank account to ensure the refund hasn’t been posted.
  2. Contact your credit card company, as the refund may take some time to appear officially.
  3. Reach out to your bank, as there is often a processing delay before refunds are reflected in your account.

Contact Us

If you have completed these steps and still have not received your refund, or if you have any questions about our Cancellations and Refunds Policy, please contact us:
By visiting our website: https://fitness.pellea.com/contact-us

Pellea Inc. d.b.a. Pellea Fitness © 2016 – 2027

Terms of Service

Effective Date: January 01, 2026

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this online store.

You may not use our products or services for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not send any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of the Service, or access to the Service or any contact on these websites through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if the information made available on this site is not correct, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to change the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to check changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products or services are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through these websites. These products or services or services may have limited quantities and are subject to return or exchange only according to our Cancellations and Refunds Policy.

We have made every effort to display as accurately as possible the colours and images of our products or services that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be correct.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or services or product/service pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product/service at any time. Any offer for any products or services made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or order. These restrictions may include orders placed by or under the same customer or client account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to tell you by contacting the email and/or billing address/phone number provided when the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, seem to be placed by dealers, resellers, or distributors.

You agree to give current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Cancellations and Refunds Policy.

SECTION 7 – OPTIONAL TOOLS

We may not give you access to third-party tools over which we neither check nor have any control or response.

You acknowledge and agree that we give access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and any endorsement. We shall have no liability whatsoever arising from or on your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should make sure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through these websites (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS/TERMS

Certain content, products, or services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites or any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions about third-party products or services should be directed to the third party. You acknowledge that such products or services are offered and sold to you by one or more third parties. For more information, please refer to the applicable third party’s terms of sale and privacy policy that are presented as part of the checkout process.

SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If at our request, you send certain specific submissions (such as contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you send to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, check, edit or remove content that we decide in our sole discretion is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related websites. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

SECTION 10 – PERSONAL INFORMATION

Our Privacy Policy governs your submission of personal information through the store. View our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, there may be information on our site or in the Service that has typographical errors, inaccuracies, or omissions that may relate to product/service descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related websites is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related websites, including, without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related websites should be taken to show that all information in the Service or on any related websites has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to do or take part in any unlawful acts; (c) to violate any international, federal, state/provincial or municipal regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to give false or misleading information; (g) to upload or send viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related websites, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, harm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related websites, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related websites for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the service will be correct or reliable.

You agree that from time to time we may remove the service for indefinite periods or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products or services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Pellea Inc., our directors, officers, employees, partners, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products or services procured using the service, or for any other claim related in any way to your use of the service or any product/service, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states, provinces or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states, provinces or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Pellea Inc. and our parent, subsidiaries, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable part shall be deemed to be severed from these Terms of Service; such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we give you Services shall be governed by and construed under the laws of Toronto, Ontario, Canada.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can check the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our websites. It is your responsibility to check our websites periodically for changes. Your continued use or access to our websites or the Service after the posting of any changes to these Terms of Service constitutes acceptance of those changes. Your continued use of or access to our websites or the Service after the posting of any changes to these Terms of Service constitutes acceptance of those changes

SECTION 20 – CONTACT INFORMATION

Please Contact Us with any questions about these Terms. You can contact us by email at info@fitness.pellea.com.

Questions about the Terms of Service should be sent to us at info@fitness.pellea.com.

Pellea Inc. d.b.a. Pellea Fitness © 2016 – 2027

Partner Program Agreement

Effective Date: January 01, 2026

This Partner Program Agreement (the “Agreement”) governs participation in the Pellea Fitness Partner Program (the “Partner Program”) operated by Pellea Inc. d.b.a. Pellea Fitness (“Pellea”).

By applying to participate in the Partner Program, creating a Partner Account, selecting “I Agree,” accessing the Partner Platform, or otherwise participating in the Partner Program, the person or organization participating in the Partner Program (“Partner”) agrees to be legally bound by this Agreement.

If the Partner does not agree to this Agreement, the Partner may not participate in the Partner Program.

1. Partner Program

1.1 Purpose of the Partner Program

The Pellea Fitness Partner Program provides approved Partners with opportunities to promote Pellea Fitness and support the growth and development of the Pellea platform.

Depending on the applicable Partner Program or Payment Plan, a Partner may:

  1. promote Pellea Fitness to potential users or businesses;
  2. introduce or refer Merchants to the Pellea platform;
  3. introduce or refer Suppliers to the Pellea platform;
  4. assist with the onboarding of Merchants or Suppliers where authorized by Pellea;
  5. provide other services approved by Pellea; and
  6. participate in referral, commission, revenue-sharing, or other compensation arrangements established by Pellea.

The activities eligible for compensation, applicable compensation structure, eligibility requirements, attribution rules, and payment conditions are determined by the applicable Partner Program or Payment Plan.

1.2 Pellea Approval

Pellea may approve or decline any application to participate in the Partner Program at Pellea’s discretion.

Approval as a Partner does not create an employment, agency, franchise, joint venture, partnership, fiduciary, or other similar relationship between Pellea and the Partner.

Unless expressly authorized in writing by Pellea, the Partner does not have authority to:

  1. agree on behalf of Pellea;
  2. make representations or warranties on behalf of Pellea;
  3. incur obligations on behalf of Pellea;
  4. collect payments on behalf of Pellea; or
  5. represent that the Partner is an employee, agent, owner, legal representative, or authorized representative of Pellea.

1.3 No Guarantee of Business Opportunities

Participation in the Partner Program does not guarantee that a Partner will receive:

  1. Customers or Clients;
  2. Merchants;
  3. Suppliers;
  4. referrals;
  5. sales;
  6. bookings;
  7. commissions;
  8. revenue-sharing payments;
  9. other compensation; or
  10. other business opportunities.

Pellea does not guarantee any minimum number of referrals, transactions, Merchants, Suppliers, Customers, Clients, or payments to a Partner.

2. Definitions

2.1 “Partner”

“Partner” means the person or organization approved by Pellea to participate in the Partner Program including a merchant or supplier and that has agreed to be bound by this Agreement.

2.2 “Partner Account”

“Partner Account” means the account established for a Partner through the Pellea platform or another system designated by Pellea for participation in the Partner Program.

2.3 “Partner Platform”

“Partner Platform” means the websites, dashboards, applications, software, tools, and other systems designated by Pellea for Partner participation, including the Partner dashboard currently available at:

https://fitness.pellea.com/instructors-dashboard/

Pellea may modify, replace, suspend, or discontinue any portion of the Partner Platform from time to time.

2.4 “Merchant”

“Merchant” means an individual, business, or organization that uses the Pellea platform or Pellea Payments to offer, advertise, sell, or provide products or services to Customers or Clients.

A Merchant may include a certified swimming instructor, swim coach, swim school, instructor, service provider, or other business offering products or services through Pellea.

Merchants are responsible for the products or services they offer, including delivery, quality, customer service, and associated transactions, subject to their applicable agreement with Pellea.

A Merchant is a separate party from the Partner and Supplier unless the same person or organization independently qualifies for more than one role.

2.5 “Supplier”

“Supplier” means an individual, business, or organization that provides, makes available, manages, operates, or controls facilities, locations, equipment, or other resources used in connection with Pellea services.

A Supplier may include a swimming pool operator, condominium property manager, community or recreational centre, aquatic facility, property owner, facility operator, or other individual or organization providing facilities or resources for use in connection with Pellea services.

Suppliers are responsible for the facilities, locations, equipment, or resources they provide or control, subject to their applicable agreement with Pellea.

A Supplier is a separate party from the Partner and Merchant unless the same person or organization independently qualifies for more than one role.

2.6 “Customer” or “Client”

“Customer” or “Client” means an individual who registers for, browses, books, purchases, or receives products or services through the Pellea platform.

A Customer or Client may include an adult swimmer, swimmer, fitness learner, or any other individual participating in fitness-related activities or services offered through Pellea.

Depending on the nature of their participation or the applicable transaction, a Customer or Client may also act as a Merchant, Supplier, Partner, or another participant on the Pellea platform.

2.7 “Revenue-Generating Activity”

“Revenue-Generating Activity” means an activity that qualifies for compensation under the applicable Partner Program, Payment Plan, referral arrangement, commission structure, or other compensation arrangement established by Pellea.

A Revenue-Generating Activity may include:

  1. referring a qualified Merchant to Pellea;
  2. referring a qualified Supplier to Pellea;
  3. referring a qualified Customer or Client where expressly permitted by the applicable Partner Program;
  4. introducing a Merchant or Supplier that subsequently completes applicable onboarding requirements;
  5. creating and transferring an approved development or demonstration store;
  6. assisting with an approved onboarding or implementation activity; or
  7. completing another activity expressly designated by Pellea as eligible for compensation.

An activity does not qualify as a Revenue-Generating Activity solely because a Partner refers or introduces a person or organization to Pellea. The applicable qualification requirements, attribution rules, transaction requirements, waiting periods, and other payment conditions must be satisfied.

3. Partner Responsibilities

Partners participating in the Partner Program agree to:

  1. represent Pellea accurately and professionally;
  2. provide accurate information concerning Pellea, its products, services, and Partner Program;
  3. use reasonable efforts to promote Pellea where applicable;
  4. comply with this Agreement and applicable Pellea policies;
  5. comply with all applicable laws and regulations;
  6. protect Pellea’s reputation and brand;
  7. maintain accurate and current Partner Account information;
  8. protect Partner Account login credentials;
  9. maintain appropriate security practices for systems used in connection with the Partner Program; and
  10. promptly notify Pellea of any material issue that may affect Pellea, a Merchant, Supplier, Customer, Client, or other participant in the Pellea platform.

Partners are responsible for costs associated with their own marketing, advertising, equipment, personnel, contractors, technology, communications, and other Partner activities unless Pellea agrees otherwise in writing.

4. Marketing and Advertising

Partners may promote Pellea Fitness using approved Partner links, marketing materials, logos, images, and other resources supplied or approved by Pellea.

Partners must not:

  1. make false, misleading, deceptive, or unauthorized claims about Pellea;
  2. promise specific results that Pellea has not guaranteed;
  3. misrepresent the relationship between the Partner and Pellea;
  4. represent themselves as an employee, agent, owner, or authorized representative of Pellea unless expressly authorized;
  5. use spam, fraudulent traffic, bots, malware, spyware, cookie stuffing, or other deceptive marketing methods;
  6. engage in marketing practices that could materially damage Pellea’s reputation;
  7. promote Pellea through illegal or deceptive means; or
  8. use Pellea’s name or trademarks in a manner that could confuse or mislead Customers, Clients, Merchants, Suppliers, or other persons concerning the relationship between the Partner and Pellea.

Partners are responsible for complying with applicable advertising, consumer-protection, privacy, and electronic-marketing laws.

5. Email and Direct Marketing

Partners must comply with all applicable laws when sending marketing communications relating to Pellea.

Partners must not send unsolicited bulk email or other prohibited communications.

Where applicable, marketing communications must:

  1. identify the sender accurately;
  2. contain accurate information;
  3. include required contact information;
  4. provide an appropriate unsubscribe mechanism;
  5. respect unsubscribe requests; and
  6. comply with applicable privacy and electronic-marketing requirements.

Partners are responsible for obtaining all consent required by applicable law before contacting individuals for marketing purposes.

6. Pellea Intellectual Property

Pellea and its licensors own all rights, title, and interest in Pellea’s trademarks, logos, website content, software, designs, materials, documentation, technology, and other intellectual property (“Pellea IP”).

Nothing in this Agreement transfers ownership of Pellea IP to the Partner.

Subject to this Agreement, Pellea grants the Partner a limited, non-exclusive, non-transferable, revocable right to use approved Pellea IP solely for participating in and promoting the Partner Program.

The Partner must immediately stop using Pellea IP when the Partner’s participation ends or when Pellea requests that use cease.

7. Use of Pellea Name and Trademarks

Partners may not use “Pellea,” “Pellea Fitness,” Pellea logos, or other Pellea trademarks:

  1. as part of a business name without permission;
  2. in a domain name without permission;
  3. as a social media username without permission;
  4. as part of another trademark or logo;
  5. in paid search advertising without permission;
  6. in a manner suggesting that the Partner is Pellea;
  7. in a manner suggesting that Pellea owns, operates, sponsors, or endorses the Partner unless expressly authorized; or
  8. in any other manner that could create confusion concerning the relationship between Pellea and the Partner.

Partners must not register trademarks, domain names, social media accounts, or other identifiers that are confusingly similar to Pellea trademarks.

8. Confidentiality

During participation in the Partner Program, the Partner may receive confidential or non-public information belonging to Pellea, Merchants, Suppliers, Customers, Clients, or other participants (“Confidential Information”).

Confidential Information may include:

  1. business plans;
  2. pricing and financial information;
  3. Customer and Client information;
  4. Merchant and Supplier information;
  5. product plans;
  6. technology;
  7. marketing strategies;
  8. software and technical information;
  9. non-public Partner Program information; and
  10. other information that a reasonable person would understand to be confidential.

The Partner must:

  1. keep Confidential Information confidential;
  2. use Confidential Information only for authorized Partner activities;
  3. not disclose Confidential Information to unauthorized third parties;
  4. take reasonable measures to protect Confidential Information; and
  5. return or delete Confidential Information when requested, subject to applicable legal requirements.

Confidential Information does not include information that:

  1. is publicly available through no breach of this Agreement;
  2. was already lawfully known by the Partner;
  3. is independently developed without using Confidential Information; or
  4. is lawfully received from another source without a confidentiality obligation.

If disclosure is required by law, the Partner should provide Pellea with reasonable notice where legally permitted.

9. Merchant, Supplier, Customer and Client Data

If a Partner receives access to information concerning a Merchant, Supplier, Customer, or Client, the Partner may use that information only as necessary to perform authorized Partner activities.

The Partner must not:

  1. sell the information;
  2. share the information with unauthorized third parties;
  3. use the information for unrelated marketing;
  4. use the information for personal purposes;
  5. retain the information longer than reasonably necessary; or
  6. attempt to bypass Pellea’s systems, security controls, or privacy controls.

Partners must comply with applicable privacy and data-protection laws.

10. Data Security and Security Incidents

Partners must maintain reasonable security measures appropriate to the information and systems accessed in connection with the Partner Program.

If a Partner becomes aware of an actual or suspected unauthorized access, disclosure, loss, theft, or compromise of Merchant, Supplier, Customer, or Client information (“Data Breach”), the Partner must notify Pellea as soon as reasonably possible and, where applicable, within two (2) business days after becoming aware of the incident.

The Partner must reasonably cooperate with Pellea in investigating and addressing the incident and must take reasonable steps to:

  1. contain the incident;
  2. prevent further unauthorized access;
  3. investigate the cause;
  4. mitigate potential harm;
  5. protect affected information; and
  6. provide information reasonably requested by Pellea.

11. Compliance With Pellea Policies

Partners must comply with applicable Pellea policies and terms, including:

  1. Acceptable Use Policy
  2. Privacy Policy
  3. Merchant Terms
  4. Supplier Terms
  5. Cancellations and Refunds Policy
  6. Other policies applicable to the Partner’s activities.

Pellea may update applicable policies from time to time.

12. Fees and Revenue Sharing

Eligible Partners may receive payments or revenue share for qualifying activities under the applicable Partner Program or Payment Plan.

Pellea determines which activities qualify for payment and may establish different payment rates or plans for different Partner activities.

Unless otherwise agreed in writing, payments are calculated based on qualifying revenue after applicable fees, charges, discounts, refunds, chargebacks, reward redemptions, and other applicable adjustments.

Pellea may change Partner payment rates or plans by providing reasonable notice through email, the Partner Dashboard, the Pellea website, or another appropriate communication method.

13. Merchant and Supplier Partner Payment Plan

The Merchant and Supplier Partner Payment Plan provides eligible Partners with compensation based on qualifying revenue generated through the Pellea platform in connection with qualifying Merchants or Suppliers referred or introduced by the Partner.

The Merchant and Supplier Partner Payment Plan does not mean that a Partner becomes the Merchant or Supplier merely because the Partner refers, introduces, assists, or works with a Merchant or Supplier.

Unless otherwise agreed in writing, the current payment structure provides a variable payout of approximately 60%–75% of eligible revenue, with Pellea retaining the applicable platform and service share.

Applicable deductions may include:

  1. a 20% Pellea service fee;
  2. a 5% transaction processing fee charged by Stripe or another designated payment processor;
  3. reductions of up to 10% resulting from Customer or Client discounts; and
  4. reductions of up to 5% resulting from Customer or Client reward-point redemptions.

The actual amount paid to Merchant and Supplier Partners may vary depending on the applicable transaction, payment-processing costs, discounts, refunds, chargebacks, rewards, taxes, and other applicable adjustments.

Pellea determines the applicable payout percentage within the stated range based on the applicable Merchant and Supplier Partners arrangement and transaction adjustments.

14. Partner Payments

For eligible Merchant and Supplier Partner arrangements, the first qualifying transaction may be processed within approximately 7–14 days.

Subsequent payments may be processed according to the applicable payment schedule, including 1-day, 14-day, or 30-day payment schedules, depending on the applicable arrangement.

Payment timing may be affected by:

  1. refunds;
  2. chargebacks;
  3. fraud reviews;
  4. payment processor requirements;
  5. account verification;
  6. payment disputes; and
  7. other legitimate payment, legal, regulatory, or compliance requirements.

Pellea may withhold or adjust payments where reasonably necessary to address these matters.

If Pellea determines that an amount was paid to a Partner in error, Pellea may deduct the amount from future payments or request repayment.

15. Maintaining Eligibility for Revenue Share

To remain eligible for revenue share under an applicable Payment Plan, a Partner must complete at least one Revenue-Generating Activity during each consecutive twelve (12)-month period, unless Pellea agrees otherwise in writing.

Pellea may change eligibility requirements by providing reasonable notice.

Failure to satisfy applicable eligibility requirements may result in suspension or termination of future revenue-sharing eligibility.

16. Merchant and Supplier Relationship Responsibilities

A Partner that refers, introduces, or assists a Merchant or Supplier remains responsible only for the Partner’s own activities and obligations under this Agreement.

Unless separately agreed in writing, the Partner is not responsible for:

  1. the products or services provided by a Merchant;
  2. the products or services provided by a Supplier;
  3. the conduct of a Merchant or Supplier;
  4. the relationship between a Merchant and Customer or Client;
  5. the relationship between a Supplier and Customer or Client; or
  6. obligations independently owed by a Merchant or Supplier to Pellea, a Customer, Client, or other person.

Where a Partner is separately acting as a Merchant or Supplier, the Partner may be subject to the applicable Merchant Terms or Supplier Terms in addition to this Agreement.

17. Prohibited Partner Activities

Partners must not:

  1. promote Pellea on coupon, deal, discount, incentivized-traffic, or “Get Paid to Click” websites without Pellea’s permission;
  2. display unauthorized Pellea offer codes or promotions on public-facing pages;
  3. use a Pellea referral link directly in pay-per-click advertising without permission;
  4. purchase search-engine advertising keywords containing Pellea trademarks or confusingly similar variations without permission;
  5. register domain names containing Pellea trademarks or confusingly similar names;
  6. create or participate in third-party Partner or sub-Partner networks without Pellea’s written permission;
  7. generate fraudulent traffic;
  8. use bots, cookie stuffing, false links, deceptive redirects, or similar techniques;
  9. mask or conceal the source of referral traffic;
  10. deceptively use Pellea links or materials;
  11. process orders on behalf of a Merchant or Supplier through a development or Partner store where such activity is prohibited; or
  12. create a Partner arrangement for a Partner’s own store or account solely to generate Partner fees where such activity is prohibited.

Pellea may investigate suspected violations and may suspend or terminate a Partner Account where appropriate.

18. Development Stores and Referrals

Where Pellea provides a development-store or referral process, Partners must use that process in accordance with Pellea’s instructions.

A qualifying referral must be genuine and must satisfy the applicable Partner Program requirements.

Pellea may reject referrals that are:

  1. self-referrals;
  2. duplicate referrals;
  3. fraudulent;
  4. artificially generated;
  5. created solely to obtain Partner payments; or
  6. otherwise inconsistent with the Partner Program.

19. Independent Contractors

Pellea and the Partner are independent contracting parties.

Nothing in this Agreement creates an employment relationship, agency, joint venture, franchise, fiduciary relationship, or legal partnership between Pellea and the Partner.

Neither Party has authority to:

  1. enter into contracts on behalf of the other Party;
  2. make commitments on behalf of the other Party;
  3. create obligations for the other Party; or
  4. represent that the Party has authority to bind the other Party.

The Partner is responsible for the Partner’s own taxes, employees, contractors, insurance, expenses, and business obligations.

20. Non-Exclusive Relationship

The Partner Program is non-exclusive.

Pellea may work with other Partners, Merchants, Suppliers, businesses, contractors, and service providers.

Partners may work with other companies and promote other products or services, provided that such activities do not violate this Agreement or involve misuse of Pellea Confidential Information or intellectual property.

21. Service Providers

A Partner may use employees, contractors, agencies, developers, marketers, or other service providers to assist with Partner activities.

The Partner remains responsible for the acts and omissions of service providers acting on behalf of the Partner in connection with the Partner Program.

A breach of this Agreement by a Partner’s service provider may be treated as a breach by the Partner.

22. Industry Standards and Partner Systems

Where a Partner operates websites, applications, databases, servers, networks, or other systems in connection with the Partner Program, the Partner must take reasonable steps to maintain appropriate security and generally accepted industry practices.

Partners should promptly address known security vulnerabilities and unauthorized access.

23. Feedback

If a Partner provides suggestions, ideas, recommendations, error reports, or other feedback concerning Pellea, the Partner Program, Pellea services, or related technology (“Feedback”), Pellea may use that Feedback without compensation or attribution.

The Partner should not submit Feedback that the Partner considers confidential or proprietary unless the parties have separately agreed in writing to protect that information.

24. Beta Services

Pellea may provide Partners with access to new or experimental features, services, or tools (“Beta Services”).

Beta Services may:

  1. be incomplete;
  2. contain errors;
  3. change without notice;
  4. be discontinued at any time; or
  5. be subject to additional terms.

Beta Services and related non-public information may be treated as Pellea Confidential Information.

Beta Services are provided for testing and development purposes and may not be available to all Partners.

To the extent permitted by law, Pellea will not be responsible for losses arising solely from a Partner’s use of Beta Services.

25. Competitive Products and Services

Pellea may independently develop, acquire, license, market, or provide products or services that are similar to or compete with a Partner’s products or services.

Pellea will not use the Partner’s Confidential Information for such purposes.

Nothing in this Agreement prevents Pellea from conducting its own business or working with other businesses.

26. Indemnification

The Partner agrees to indemnify and hold harmless Pellea, its related entities, officers, directors, employees, contractors, and representatives from claims, losses, damages, liabilities, costs, and reasonable expenses arising from or relating to:

  1. the Partner’s breach of this Agreement;
  2. the Partner’s negligence, fraud, or misconduct;
  3. representations or promises made by the Partner concerning Pellea without authorization;
  4. products or services provided by the Partner in a separate capacity as a Merchant or Supplier;
  5. infringement or violation by the Partner of another person’s intellectual property or other rights;
  6. the Partner’s violation of applicable laws or regulations; or
  7. the Partner’s unauthorized use or disclosure of Merchant, Supplier, Customer, or Client information.

Pellea will provide reasonable notice of a claim for which indemnification is sought and will reasonably cooperate with the Partner in addressing the claim.

27. Remedies for Certain Breaches

If a Partner breaches or threatens to breach provisions relating to:

  1. Partner responsibilities;
  2. Pellea intellectual property or proprietary rights;
  3. confidentiality;
  4. data security; or
  5. other obligations for which monetary damages may not be an adequate remedy,

Pellea may seek remedies available under this Agreement or applicable law, including injunctive or other equitable relief, suspension or termination of the Partner relationship, recovery of amounts improperly paid, and indemnification where applicable.

28. Limitation of Liability

To the maximum extent permitted by applicable law, Pellea will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business opportunities, or loss of data arising from or relating to the Partner Program or this Agreement.

Pellea’s total aggregate liability arising from or relating to this Agreement will not exceed $500, except to the extent that such limitation is prohibited by applicable law.

Nothing in this Agreement limits liability that cannot legally be limited under applicable law.

29. Force Majeure

Neither Party will be responsible for a failure or delay in performing obligations where the failure or delay results from circumstances beyond the affected Party’s reasonable control.

Such circumstances may include natural disasters, fire, flood, war, riots, labour disputes, government action, changes in law, internet or infrastructure failures, cyber incidents affecting third-party systems, or other events outside the affected Party’s reasonable control.

The affected Party will use reasonable efforts to resume performance as soon as reasonably practicable.

30. Suspension and Termination

Either Pellea or the Partner may end the Partner relationship.

Pellea may immediately suspend or terminate a Partner Account if the Partner:

  1. breaches this Agreement;
  2. violates applicable Pellea policies;
  3. engages in fraud or deceptive activity;
  4. misuses Pellea intellectual property;
  5. misuses Confidential Information or personal information;
  6. engages in prohibited marketing;
  7. creates material security risks; or
  8. engages in conduct that may materially harm Pellea, its Customers, Merchants, Suppliers, Partners, or other platform participants.

Pellea may also suspend or discontinue all or part of the Partner Program.

Where appropriate, Pellea may provide notice and an opportunity to correct a breach before termination.

31. Effect of Termination

When participation ends, the Partner must immediately stop:

  1. representing itself as a Pellea Partner;
  2. using Partner-only resources;
  3. using Pellea marketing materials;
  4. using Pellea trademarks except where continued use is specifically authorized; and
  5. accessing Partner systems without authorization.

The Partner must return or delete Confidential Information when requested, subject to applicable legal requirements.

Amounts properly earned before termination may remain payable, subject to this Agreement and applicable adjustments.

Termination does not eliminate obligations that are intended to continue after termination, including confidentiality, intellectual property protections, indemnification, limitations of liability, payment obligations, and dispute provisions.

32. Notices

Notices under this Agreement may be provided by email to:

Partner:
The email address associated with the Partner Account.

Pellea:
info@fitness.pellea.com

A notice sent by email will generally be considered delivered when sent, provided the sender does not receive a notice that the email could not be delivered.

Pellea may also provide notices through the Partner Dashboard or by posting updates on the Pellea website.

33. No Waiver

If either Party does not immediately enforce a provision of this Agreement, that does not mean that Party has waived the right to enforce the provision later.

A waiver must be made in writing by the Party providing the waiver.

34. Assignment

Pellea may assign or transfer this Agreement in connection with a merger, acquisition, restructuring, sale of assets, transfer of the business, or transfer of the Partner Program.

The Partner may not assign or transfer this Agreement or the Partner’s rights or obligations without Pellea’s prior written consent.

This Agreement will continue to apply to permitted successors and assigns.

35. Entire Agreement

This Agreement, together with applicable Pellea policies, Partner application materials, payment terms, and documents incorporated or referenced in this Agreement, represents the entire agreement between Pellea and the Partner concerning participation in the Partner Program.

This Agreement replaces previous agreements or understandings between Pellea and the Partner concerning the same subject matter.

Any amendment or modification to this Agreement must be made in writing by the parties, except that Pellea may update policies and procedures in accordance with this Agreement.

36. Severability

If a court determines that any provision of this Agreement is invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

The invalid or unenforceable provision will be interpreted or modified to the minimum extent necessary to make it enforceable where legally permitted.

37. Governing Law and Jurisdiction

This Agreement is governed by the laws of the Province of Ontario and the applicable laws of Canada.

The parties submit to the jurisdiction of the courts located in Ontario, Canada, for disputes arising from or relating to this Agreement, subject to any rights or remedies that cannot legally be waived.

38. Changes to This Agreement

Pellea may update this Agreement from time to time.

When material changes are made, Pellea may provide notice through email, the Partner Dashboard, the Pellea website, or another reasonable method.

The updated Agreement will become effective on the date specified by Pellea.

If the Partner continues participating in the Partner Program after the updated terms become effective, the Partner agrees to the updated Agreement to the extent permitted by applicable law.

If the Partner does not agree to the updated terms, the Partner may end participation in the Partner Program.

39. Acceptance

By selecting “I Agree,” creating a Partner Account, accessing the Partner Platform, or participating in the Pellea Fitness Partner Program, the Partner confirms that:

  1. the Partner has had an opportunity to review this Agreement;
  2. the Partner understands the requirements of the Partner Program;
  3. the Partner agrees to comply with this Agreement;
  4. the Partner agrees to applicable Pellea policies; and
  5. if the Partner is acting on behalf of an organization, the Partner has authority to enter into this Agreement on behalf of that organization.

If the Partner does not agree to these terms, the Partner must not participate in the Partner Program.

Related Pellea Policies

Partners should also review the applicable Pellea policies:

  1. Privacy Policy
  2. Acceptable Use Policy
  3. Merchant Terms
  4. Supplier Terms
  5. Cancellations and Refunds Policy
  6. Partner Program Policies and Guidelines

Partner Program Agreement:
https://fitness.pellea.com/partner-program-agreement/

Pellea Inc. d.b.a. Pellea Fitness © 2016 – 2027

Payments Service

Effective Date: January 01, 2026

This Payments Service Agreement (the “Agreement”) is between Pellea Inc., a corporation incorporated under the laws of Canada, doing business as Pellea Fitness, with its registered or principal business address at 96 Gerrard Street East, Toronto, Ontario, Canada, M5B 1G7 (“Pellea”), and the business or authorized representative of a business that registers for or uses the Pellea Payments service (the “Merchant” and/or “Supplier,” as applicable).

By registering for or using Pellea Payments, the Merchant and/or Supplier agrees to this Agreement and the applicable terms of the payment processor, currently Stripe Payments Canada, Ltd. (the “Processor”).

1. DEFINITIONS

1.1 Merchant

“Merchant” means an individual, business, or organization that uses the Pellea platform or Pellea Payments to offer, advertise, sell, or provide products or services to Customers or Clients.

A Merchant may include a certified swimming instructor, swim coach, swim school, instructor, fitness teacher, service provider, or other business offering products or services through Pellea.

Merchants are responsible for the products or services they offer, including their delivery, quality, customer service, and associated transactions.

1.2 Supplier

“Supplier” means an individual, business, or organization that provides, makes available, manages, operates, or controls facilities, locations, equipment, or other resources used in connection with Pellea services.

A Supplier may include a swimming pool operator, condominium property manager, community or recreational centre, aquatic facility, property owner, or facility operator.

Suppliers are responsible for the facilities, locations, or resources they provide or control, subject to their agreement with Pellea.

1.3 Customer or Client

“Customer” or “Client” means an individual who registers for, browses, books, purchases, or receives products or services through the Pellea platform.

A Customer or Client may include an adult swimmer, swimmer, fitness learner, or other individual participating in fitness-related activities through Pellea.

Depending on the applicable transaction, a Customer or Client may also qualify as a Merchant, Supplier, or Partner.

1.4 Processor and Processor Terms

“Processor” means Stripe Payments Canada, Ltd., or another payment processor designated by Pellea.

“Processor Terms” means the Processor’s applicable agreements, terms, rules, and policies, including the Stripe Connected Account Agreement and applicable Stripe Terms of Service.

The applicable Processor Terms include:

1.5 Services

“Services” means the payment-related services provided by Pellea to facilitate the connection between Merchants and/or Suppliers and the Processor, including account registration, onboarding, payment-related data transmission, and associated support.

1.6 General Interpretation

A person or organization may qualify as a Merchant, Supplier, or both if it independently meets the applicable definition.

References to “Merchant and/or Supplier” apply to each party only to the extent relevant to its use of the Services and its role in a transaction.

References to the singular include the plural where the context requires.

2. THE PELLEA PAYMENTS SERVICE

2.1 Pellea’s Role

Pellea provides payment-related services that help Merchants and/or Suppliers connect their businesses to a payment processor, including:

  • Payment account registration and onboarding;
  • Payment underwriting and risk review;
  • Payment data transmission; and
  • Support for compatible point-of-sale equipment, where available.

The Merchant and/or Supplier authorizes Pellea to provide information and instructions to the Processor on its behalf when reasonably necessary to provide the Services.

Pellea separately provides the Pellea Fitness platform, including online storefronts, shopping carts, store management, marketing, search-engine optimization, and related services under the Pellea Terms of Service.

Pellea is not a bank, deposit-taking institution, or payment processor. Pellea Payments is a payment service provided by Pellea.

2.2 Payment Processor

Pellea currently uses Stripe Payments Canada, Ltd. to provide payment processing and settlement services.

Payment processing through Pellea Payments is subject to the Processor’s applicable terms, including the Stripe Connected Account Agreement, Stripe Terms of Service, and applicable financial services terms.

By accepting this Agreement, the Merchant and/or Supplier also agrees to the applicable Processor Terms.

Pellea is not a party to the Processor Terms and is not responsible for services controlled exclusively by the Processor.

If a conflict exists between this Agreement and the Processor Terms:

  1. This Agreement applies to the Services provided by Pellea; and
  2. The Processor Terms apply to payment processing, settlement, and the Merchant’s and/or Supplier’s Processor account.

Pellea may change the Processor where reasonably necessary to provide or maintain the Services.

2.3 Eligibility

The Merchant and/or Supplier must operate a business in Canada to use Pellea Payments.

A Merchant and/or Supplier may register as:

  • A sole proprietor; or
  • A corporation or other legal entity.

An individual registering on behalf of a business or legal entity represents and warrants that they are authorized to enter into this Agreement on behalf of that business or entity.

2.4 Use of the Services

Pellea grants the Merchant and/or Supplier a limited, non-exclusive, non-transferable, and revocable right to use the Services during the term of this Agreement.

The Merchant and/or Supplier must not:

  • Allow unauthorized third parties to access its account;
  • Copy, modify, or create derivative works from the Services;
  • Reverse engineer or attempt to obtain the source code of the Services;
  • Interfere with the operation, integrity, or security of the Services; or
  • Use the Services to develop a competing payment service.

The Merchant and/or Supplier is responsible for obtaining any customer consent required by applicable law or Payment Network Rules before processing a transaction.

2.5 Payment Methods and Transactions

Pellea Payments may support credit, debit, prepaid, gift, and other payment cards supported by the Processor and applicable payment networks.

The Merchant and/or Supplier is responsible for:

  • Ensuring transactions are legitimate and authorized;
  • Verifying Customers or Clients where required;
  • Providing the goods or services purchased;
  • Complying with applicable laws and Payment Network Rules; and
  • Responding to customer disputes, refunds, and complaints.

Transactions may be reversed or charged back after authorization. The Merchant and/or Supplier remains responsible for valid reversals, refunds, disputes, and chargebacks.

Pellea or the Processor may add, remove, restrict, or discontinue supported payment methods where reasonably necessary.

2.6 Customer Support

Pellea will use reasonable efforts to assist the Merchant and/or Supplier with issues relating to the Services.

The Processor remains responsible for payment processing, authorization, settlement, and other functions controlled by the Processor.

The Merchant and/or Supplier remains responsible for customer service relating to its own products and services.

2.7 Taxes

The Merchant and/or Supplier is responsible for determining which taxes apply to its sales and payments, including GST/HST and applicable provincial or territorial taxes.

The Merchant and/or Supplier is responsible for:

  • Calculating applicable taxes;
  • Collecting taxes where required;
  • Reporting taxes; and
  • Remitting taxes to the appropriate tax authority.

Pellea does not generally determine whether taxes apply to Merchant and/or Supplier transactions and does not generally calculate or remit taxes on their behalf.

The Merchant and/or Supplier is responsible for providing accurate tax information and complying with applicable tax laws.

2.8 Customer Receipts and Surcharges

The Merchant and/or Supplier must comply with applicable laws and Payment Network Rules regarding customer receipts and payment-card surcharges.

Where required, the Merchant and/or Supplier must provide Customers or Clients with receipts containing information required by applicable law or Payment Network Rules.

2.9 Security

Pellea maintains reasonable administrative, technical, and physical safeguards designed to protect information stored through the Services.

No system can be guaranteed to be completely secure.

The Merchant and/or Supplier is responsible for protecting its account credentials, systems, devices, website, and information under its control.

2.10 Data Security and PCI Compliance

The Merchant and/or Supplier must comply with applicable privacy, data protection, payment-card, and security requirements.

Where applicable, the Merchant and/or Supplier must comply with the Payment Card Industry Data Security Standards (PCI DSS) and applicable Payment Network Rules.

The Merchant and/or Supplier must use appropriate PCI-compliant service providers when storing or transmitting payment-card information.

The Merchant and/or Supplier must not store CVV2 or similar card security codes.

The Merchant and/or Supplier may be required to provide reasonable evidence of compliance with applicable security requirements.

2.11 Security Audits

If Pellea reasonably believes that a security breach or compromise of payment or customer data has occurred, Pellea may require the Merchant and/or Supplier to cooperate with a reasonable security investigation or audit.

Where reasonably necessary, Pellea may require an independent auditor to review the Merchant’s and/or Supplier’s systems and provide a report to Pellea, the Processor, applicable financial institutions, payment networks, or law enforcement.

Unless otherwise required by law, the Merchant and/or Supplier is responsible for reasonable costs associated with an audit caused by its security failure or non-compliance.

2.12 Privacy

The Merchant’s and/or Supplier’s use of the Services is subject to the Pellea Privacy Policy and the Processor’s applicable privacy policies.

The Merchant and/or Supplier authorizes Pellea to collect, use, store, disclose, and process information reasonably necessary to:

  • Provide the Services;
  • Manage the Merchant’s and/or Supplier’s account;
  • Process payments;
  • Prevent fraud;
  • Comply with legal requirements; and
  • Manage business risk.

Information may be shared with the Processor, financial institutions, payment networks, service providers, and other authorized third parties where reasonably necessary to provide the Services or comply with applicable law.

Information may be processed or stored in Canada, the United States, or other jurisdictions where Pellea’s or its service providers’ operations are located, subject to applicable privacy laws.

Pellea may use third-party service providers (“Sub-processors”) for functions such as payment processing, fraud prevention, security, analytics, cloud storage, customer support, and infrastructure.

2.13 Privacy Responsibilities

The Merchant and/or Supplier is responsible for complying with applicable privacy laws and maintaining any privacy notices required for its business.

The Merchant and/or Supplier must obtain any required consent or authorization for Pellea and the Processor to collect, use, retain, and process Customer, Client, or cardholder information.

The Merchant and/or Supplier must keep customer and cardholder information confidential and use such information only for legitimate business purposes permitted by law.

The Merchant and/or Supplier must not disclose cardholder information to third parties except where legally permitted or necessary to process a transaction.

2.14 Restricted and Prohibited Uses

The Merchant and/or Supplier must comply with all applicable laws, regulations, Payment Network Rules, and Processor requirements.

The Merchant and/or Supplier must not use Pellea Payments to:

  • Process fraudulent or unauthorized transactions;
  • Provide unauthorized cash advances;
  • Process transactions for goods or services that were not actually sold;
  • Act as a payment intermediary or payment aggregator for another business;
  • Process transactions on behalf of unrelated third parties;
  • Misuse customer payment information;
  • Evade chargeback or payment-network monitoring;
  • Interfere with the Services;
  • Violate intellectual-property rights;
  • Sell counterfeit or unauthorized goods;
  • Facilitate illegal activities;
  • Process prohibited gambling transactions;
  • Process transactions involving prohibited regulated products or services;
  • Provide adult sexual services or prohibited adult content;
  • Operate pyramid or prohibited multi-level marketing schemes;
  • Sell prohibited pharmaceuticals or products making prohibited health claims;
  • Sell social-media engagement or similar prohibited services;
  • Sell prohibited virtual currency or stored-value products; or
  • Otherwise use the Services in a manner prohibited by Pellea, the Processor, financial institutions, or applicable Payment Networks.

Pellea may maintain and update its list of prohibited businesses and activities when required by applicable law, the Processor, financial institutions, or Payment Networks.

If the Merchant and/or Supplier is uncertain whether a business, product, service, or transaction is permitted, it should contact Pellea before processing the transaction.

2.15 Suspicious or Unauthorized Activity

Pellea or the Processor may refuse, delay, restrict, suspend, or reverse a transaction or account where it reasonably believes that the transaction or account may involve:

  • Fraud;
  • Illegal activity;
  • Unauthorized use;
  • A violation of this Agreement;
  • A violation of the Processor Terms or Payment Network Rules; or
  • Significant financial, security, legal, regulatory, or reputational risk.

Where legally permitted, the Merchant and/or Supplier authorizes Pellea and the Processor to share relevant information with law enforcement or other appropriate authorities.

2.16 Payment Network Rules

The Merchant and/or Supplier must comply with applicable rules established by Visa, Mastercard, American Express, and other applicable payment networks (“Payment Network Rules”).

Payment Network Rules may change from time to time.

If Payment Network Rules conflict with this Agreement or the Processor Terms, the applicable Payment Network Rules will apply to the extent required.

2.17 Notices and Electronic Communications

Pellea may provide notices, disclosures, tax forms, account information, and other communications through:

  • The Merchant’s and/or Supplier’s Pellea account;
  • Email;
  • The Pellea website; or
  • Other electronic methods associated with the account.

Electronic notices have the same legal effect as written notices where permitted by applicable law.

The Merchant and/or Supplier is responsible for keeping its contact information current.

2.18 Account Communications

The Merchant and/or Supplier authorizes Pellea and its authorized service providers to contact it by email, telephone, or text message regarding its Pellea Payments account, transactions, security, this Agreement, or related account matters.

The Merchant and/or Supplier may be responsible for telecommunications or messaging charges imposed by its service provider.

The Merchant and/or Supplier must notify Pellea if its telephone number or email address changes.

3. GETTING A PELLEA PAYMENTS ACCOUNT

3.1 Registration

Pellea Payments is available only to Canadian businesses.

The Merchant and/or Supplier must provide accurate and complete information when registering, which may include:

  • Legal or business name;
  • Business address;
  • Email address;
  • Telephone number;
  • Business registration or identification number;
  • GST/HST information, where applicable;
  • Information about owners or beneficial owners; and
  • Government-issued identification where required.

By registering, the Merchant and/or Supplier authorizes Pellea and the Processor to use the information provided to establish, verify, maintain, and administer its payment accounts.

3.2 Business Name and Billing Information

The Merchant and/or Supplier must provide an accurate business or trading name and billing descriptor.

Its business name, billing descriptor, and website address may appear on Customer or Client payment-card statements.

The Merchant and/or Supplier is responsible for providing information that allows Customers or Clients to recognize transactions and reduces unnecessary disputes.

3.3 Verification and Underwriting

Pellea and the Processor may request additional information to verify the Merchant’s and/or Supplier’s identity, business, ownership, financial condition, or eligibility.

This may include:

  • Government-issued identification;
  • Business registration documents;
  • Tax numbers;
  • Business licences;
  • Invoices;
  • Financial statements;
  • Ownership information; or
  • Other reasonable documentation.

The Merchant and/or Supplier authorizes Pellea and the Processor to obtain information from third parties, including identity-verification services and credit or risk-information providers, where permitted by applicable law.

Failure to provide requested information may result in suspension or termination of the account.

Pellea may share information about the application, account, transactions, and risk status with the Processor and other service providers where necessary to provide the Services or meet legal, regulatory, fraud-prevention, or risk-management requirements.

3.4 Location Requirements

The business using Pellea Payments must operate in Canada.

The Merchant and/or Supplier confirms that it is legally authorized to conduct business in Canada.

Pellea Payments is intended for use in Canada.

3.5 Prohibited Businesses

Pellea Payments may not be used by businesses or activities that are prohibited by applicable law, Payment Network Rules, the Processor, financial institutions, or Pellea.

Examples include:

  • Illegal goods or services;
  • Counterfeit goods;
  • Unauthorized financial services;
  • Money transmission;
  • Gambling where prohibited;
  • Weapons and explosives;
  • Prohibited drugs or drug-related products;
  • Adult sexual services or prohibited adult content;
  • Pyramid schemes;
  • Prohibited pharmaceuticals;
  • Prohibited virtual currencies or stored-value products;
  • Unauthorized aggregation of funds;
  • Prohibited event-ticket activities;
  • Certain high-risk financial or commercial activities; and
  • Other activities determined to present unacceptable financial, legal, fraud, regulatory, or compliance risk.

Pellea may restrict or refuse an account where required by its payment partners or applicable law.

4. FEES

4.1 Payment Processing Fees

The Merchant and/or Supplier agrees to pay the payment processing fees displayed in its Pellea Admin account or otherwise communicated to it (“Processing Fees”).

The Processor may collect Processing Fees on behalf of Pellea under the applicable Processor Terms.

Fees for the Pellea platform and other Pellea services are governed separately by the Pellea Terms of Service.

Processing Fees and applicable Pellea service fees are collectively referred to as the “Fees.”

The Merchant and/or Supplier is also responsible for applicable taxes charged on the Services.

Pellea may change the Fees by providing at least 30 days’ notice.

Continued use of the Services after the effective date of a fee change constitutes acceptance of the updated Fees.

The Merchant and/or Supplier may also be responsible for fines, penalties, assessments, or costs resulting from its violation of this Agreement, the Processor Terms, or Payment Network Rules.

4.2 Security Interest

To the extent permissible by law, any document creating a security interest in funds processed through the Services or funds payable to the Merchant and/or Supplier to secure amounts owed under this Agreement must be signed by the applicable parties in writing to be enforceable.

The Merchant and/or Supplier agrees not to unreasonably withhold consent to execute a document creating a security interest in funds processed through the Services or funds payable to it to secure amounts properly owed under this Agreement.

Any security interest will apply only to the extent established and enforceable under applicable law and the applicable written security agreement.

4.3 Pre-Authorized Debits

The Merchant and/or Supplier authorizes Pellea and its authorized service providers to debit or credit the bank account associated with its Processor Account for amounts properly owing under this Agreement.

This authorization applies to business-purpose payments and remains in effect until the Merchant’s and/or Supplier’s obligations to Pellea have been fully paid.

The Merchant and/or Supplier may cancel a pre-authorized debit authorization in accordance with applicable Canadian payment rules and its financial institution’s procedures. Cancellation does not eliminate amounts otherwise owed to Pellea.

4.4 Collection of Amounts Owed

If the Merchant and/or Supplier owes money to Pellea, Pellea may, where legally permitted:

  • Deduct the amount from funds payable to the Merchant and/or Supplier;
  • Request that the Processor deduct the amount from the Merchant’s and/or Supplier’s account or reserve;
  • Debit the Merchant’s and/or Supplier’s authorized bank account; or
  • Use another lawful collection method.

The Merchant and/or Supplier is responsible for reasonable collection costs resulting from unpaid amounts, including applicable legal, court, arbitration, or collection costs, to the extent permitted by law.

Pellea may communicate with the Merchant and/or Supplier about outstanding balances by email, telephone, or through a collection service.

4.5 Chargebacks

The Merchant and/or Supplier is responsible for chargebacks and related fees arising from its transactions.

Pellea may provide tools, notices, or reasonable assistance to help the Merchant and/or Supplier respond to chargebacks, but Pellea does not guarantee that a chargeback will be reversed.

The Merchant and/or Supplier must provide accurate and timely information needed to dispute a chargeback.

If a chargeback is decided against the Merchant and/or Supplier, the amount and applicable fees may be deducted from funds payable to it or otherwise collected from it.

Pellea may charge a reasonable fee for certain chargeback investigation or dispute-support services where the applicable fee has been disclosed in advance.

5. TERMINATION AND GENERAL TERMS

5.1 Term

This Agreement begins when the Merchant and/or Supplier accepts it electronically and continues until the Merchant and/or Supplier or Pellea terminates the Agreement.

5.2 Termination or Suspension

The Merchant and/or Supplier may terminate this Agreement by closing its Pellea Payments Account.

Pellea may suspend or terminate the Merchant’s and/or Supplier’s account if:

  • The Merchant and/or Supplier violates this Agreement or the Processor Terms;
  • Its business presents unacceptable financial, fraud, legal, regulatory, or security risk;
  • Required information is not provided;
  • The Processor or a Payment Network requires termination;
  • Its account is used for prohibited activities; or
  • Termination is otherwise permitted or required under applicable law.

Termination of the Merchant’s and/or Supplier’s Processor Account may also result in termination of this Agreement.

5.3 Effect of Termination

When the Merchant’s and/or Supplier’s account is terminated:

  • Access to Pellea Payments will end;
  • The Merchant and/or Supplier must stop accepting new transactions through the Services;
  • Pending transactions must be completed or appropriately resolved;
  • The Merchant and/or Supplier must stop using Pellea and Processor trademarks where applicable;
  • Outstanding Fees, chargebacks, refunds, reversals, fines, assessments, and other obligations remain payable; and
  • Funds may continue to be held by the Processor where reasonably necessary to cover chargebacks, refunds, disputes, Fees, fines, or other obligations.

Termination of Pellea Payments does not automatically terminate the Merchant’s and/or Supplier’s separate Pellea Fitness account or the Pellea Terms of Service unless Pellea determines otherwise.

5.4 Ownership and Intellectual Property

The Services are licensed to the Merchant and/or Supplier and remain the property of Pellea or its licensors.

The Merchant and/or Supplier does not receive ownership rights in the Services, software, trademarks, designs, content, or other intellectual property.

The Merchant and/or Supplier may not copy, modify, distribute, reverse engineer, or otherwise misuse Pellea’s intellectual property except as permitted by applicable law or this Agreement.

If the Merchant and/or Supplier provides suggestions or ideas regarding the Services, Pellea may use those suggestions or ideas without compensation or restriction.

5.5 Merchant and/or Supplier Liability and Indemnification

The Merchant and/or Supplier remains responsible for its obligations under this Agreement, the Pellea Terms of Service, and the Processor Terms.

To the extent permitted by applicable law, the Merchant and/or Supplier agrees to indemnify and hold harmless Pellea, its affiliates, employees, agents, contractors, and service providers from claims, losses, damages, penalties, fees, or expenses resulting from:

  • Its breach of this Agreement;
  • Its transactions;
  • Chargebacks, refunds, reversals, or disputes;
  • Its products or services;
  • Its negligence or misconduct;
  • Its violation of applicable law or Payment Network Rules; or
  • Claims arising from its relationship with Customers or Clients.

Pellea may require a personal guarantee from a business principal where reasonably necessary to secure amounts properly owed by the Merchant and/or Supplier.

5.6 Merchant and/or Supplier Representations and Responsibilities

The Merchant and/or Supplier represents and warrants that:

  • It or its authorized representative is at least 18 years old;
  • It or its authorized representative has authority to enter into this Agreement;
  • It is legally permitted to use the Services;
  • Its registration information is accurate and complete;
  • Its transactions represent genuine sales of goods or services;
  • It will provide the goods or services purchased;
  • Its transactions comply with applicable laws and regulations; and
  • It will not use the Services for fraud or other unlawful activity.

5.7 No Warranties

The Services are provided on an “as available” and “as is” basis, to the extent permitted by applicable law.

Pellea does not guarantee that:

  • The Services will always be available;
  • Transactions will always be processed successfully;
  • Processing will occur within a particular time;
  • The Services will be uninterrupted or error-free;
  • The Services will be completely secure; or
  • All defects will be corrected.

Pellea does not control the products or services sold by Merchants and/or Suppliers and does not guarantee that Customers or Clients will complete or authorize transactions.

5.8 Limitation of Liability

To the fullest extent permitted by applicable law, Pellea and its service providers will not be responsible for indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits or loss of data, arising from the Merchant’s and/or Supplier’s use of the Services.

Pellea is also not responsible for losses resulting from unauthorized access, hacking, system interruptions, viruses, third-party conduct, or information transmitted through the Services, except where liability cannot legally be excluded.

To the fullest extent permitted by applicable law, Pellea’s total liability for claims arising from the Services will be limited to the direct damages actually incurred and will not exceed the Fees paid by the Merchant and/or Supplier to Pellea during the three months immediately preceding the event giving rise to the claim.

Nothing in this Agreement limits liability that cannot legally be limited or excluded.

5.9 Governing Law and Disputes

This Agreement is governed by the laws of Ontario, Canada, and the federal laws of Canada applicable in Ontario.

Subject to applicable law, disputes relating to this Agreement will be handled by the courts of competent jurisdiction in Ontario, Canada.

Pellea and the Processor may comply with valid subpoenas, warrants, court orders, regulatory requirements, or other legal requirements and may hold or release funds or information as required by law.

5.10 Changes to this Agreement

Pellea may update this Agreement or change features of the Services where reasonably necessary.

Pellea will provide notice of material changes through the Pellea website, the Merchant’s and/or Supplier’s Pellea Admin account, email, or another reasonable method.

Continued use of the Services after the effective date of changes constitutes acceptance of the updated Agreement.

5.11 Assignment

The Merchant and/or Supplier may not transfer this Agreement or its rights under this Agreement without Pellea’s prior written consent.

Pellea may transfer or assign this Agreement where permitted by applicable law.

5.12 Changes to the Merchant’s and/or Supplier’s Business

The Merchant and/or Supplier must notify Pellea before making a material change to:

  • Its products or services;
  • Its business or trading name;
  • Ownership or control;
  • How it accepts payments; or
  • The nature of its business.

The Merchant and/or Supplier must promptly notify Pellea of bankruptcy, insolvency, receivership, liquidation, or other significant financial or ownership changes.

5.13 Third-Party Services and Links

The Services may contain links to or integrations with third-party services.

Third-party services are governed by their own terms and policies. Pellea is not responsible for third-party services that it does not control.

5.14 Force Majeure

Neither party will be responsible for delays or failures caused by events beyond its reasonable control, including natural disasters, telecommunications or power failures, labour disruptions, government actions, war, civil unrest, or failures of third-party service providers.

This provision does not eliminate the Merchant’s and/or Supplier’s responsibility for amounts already owed, including Fees, refunds, reversals, chargebacks, or other payment obligations.

5.15 Entire Agreement

This Agreement, together with the policies and agreements incorporated by reference, forms the agreement between the Merchant and/or Supplier and Pellea concerning Pellea Payments.

If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by applicable law.

A failure by Pellea to enforce a provision does not waive its right to enforce that provision later.

5.16 Survival

Provisions that by their nature should continue after termination will remain in effect, including provisions relating to:

  • Fees and amounts owed;
  • Chargebacks, refunds, and reversals;
  • Taxes;
  • Security;
  • Data protection and privacy;
  • Restricted use;
  • Intellectual property;
  • Indemnification;
  • Limitations of liability;
  • Disputes and governing law; and
  • Other obligations that reasonably survive termination.

Pellea Inc. d.b.a. Pellea Fitness © 2016 – 2027

Merchants Terms

Effective Date: January 01, 2026

These Terms and Conditions will apply to the facilitation services that Pellea will make available to you and are in addition to the website Terms of Use that apply from time to time, to your use of the Website (as defined below).

  1. Definitions and Interpretation

1.1. In these Terms and Conditions, the following words and expressions have the following meanings:

“Customer or Client” also referred to as Learner

A Customer or Client who chooses a Teacher to provide the Services to them;

“Merchant Contract” is also referred to as a Teacher Contract

The contract between the Merchant and the Customer or Client for the provision of the Services;

“Request”

A “Request” denotes the initial communication initiated by a Prospective Customer or Client to the Merchant, expressing the desire to acquire the Services as outlined in clause 2.4 below;

“Booking”

A “Booking” is confirmed when a Request is accepted, and Fees are remitted, as outlined in clause 2.4 below;

the “Facilitation Services”

The services provided by Pellea involve furnishing the Merchant with the contact details of a Prospective Customer, including full name, billing address, phone number, and email address, after the Prospective Customer or Client has paid Fees. This facilitates the transition of the Prospective Customer or Client into a Contact, as detailed in clause 2.4 below;

“Fees”

The compensation due from Customers or Clients for the acquisition of the Services;

“Contact”

A Prospective Customer or Client whose contact details have been supplied to a Merchant as part of the Facilitation Services;

“Prospective Customers or Clients” or also referred to as Prospective Learners

Businesses and consumers who use the Website to find a Merchant who can provide the Services they require;

the “Services”

The offerings, encompassing activities like swimming lessons, training sessions, etc., are provided by a Merchant to a Customer or Client.

“you / the Merchant” also referred to as the Teacher”

This means the person or Merchant offering their Services to Customers or Clients.

“us” / “we” / “Pellea”

Pellea Inc. d.b.a Pellea Fitness/Fitness.pellea.com registered address 96 Gerrard Street East, Toronto, Ontario, Canada, M5B 1G7 (registered in Canada);

the “Website”

Means fitness.pellea.com

1.2. All headings are for ease of reference only and will not affect the construction or interpretation of these Terms and Conditions;

1.3. References to a “person” include any individual, body corporate, association, partnership, firm, trust, organization, joint venture, government, local or municipal authority, governmental or supra-governmental agency or department, state or agency of the state or any other entity (in each case whether or not having separate legal personality);

1.4. References to any legislation or legislative provision will include any subordinate legislation made under it and will be construed as references to such legislation, legislative provision and/or subordinate legislation as modified, amended, extended, consolidated, re-enacted and/or replaced and in force from time to time;

1.5. Any words following the words “include”, “includes”, “including”, “in particular” or any similar words or expressions will be construed without limitation and accordingly will not limit the meaning of the words preceding them, and the ejusdem generis rule will not apply;

1.6. References to “in writing” or “written” include e-mail.

   2. Pellea’s contractual model & a description of the facilitation Service

2.1. Upon your agreement to these Terms and Conditions, Pellea will periodically furnish you with the contact details of potential Customers or Clients, as further detailed below.

2.2. Pellea administers the Website, designed to streamline the dissemination of Prospective Customers’ or Clients’ contact details to Merchants, enabling the provision of a diverse array of Services.

2.3. Potential Customers or Clients can utilize the Website’s search functionality to explore Merchant profiles and store information, and details about products/services. This allows them to assess whether the offerings align with their requirements. Conversely, Merchants can search the Website for information on Prospective Customers or Clients, focusing on the basic information provided in their profiles. Upon a Prospective Customer’s or Client’s Booking with a Merchant on the Website, we will furnish the Merchant with the contact details of the respective Customer or Client. It is the Merchant’s responsibility to initiate contact with the Customer or Client for supplementary information and logistical purposes.

2.4. Upon acceptance of these Terms and Conditions, you acknowledge the necessity to register as a “merchant” or “supplier” on the Website to deliver the Services. Prospective Customers or Clients will initiate requests for a Merchant, and it is at your discretion to accept or decline the request. If you choose to accept, the Prospective Customer or Client must complete the Booking by remitting the applicable Fees. Following the completion of the Booking with the Merchant on the website, you will be granted access to the relevant contact details of the Prospective Customer or Client. Pellea will provide you with the contact details furnished by Prospective Customers or Clients, henceforth referred to as Contacts, facilitating direct communication. Once you engage with the Contact for additional informational and logistical purposes, they will transition into a Customer or Client of the Merchant and may be subjected to the Merchant’s legal terms of service.

2.5. Upon the successful registration of a Merchant on the Website, Pellea will grant the Merchant access to the Merchant’s profile on the website. This profile includes a feature allowing Customers or Clients to evaluate the Merchant’s performance, and such reviews will be publicly visible on the Website for Prospective Customers or Clients. You acknowledge and agree that the opinions expressed in these reviews are solely those of the Customers or Clients, and Pellea bears no liability to you for the content of such reviews. It is your responsibility to ensure that any website linked to your profile on the Website adheres to all applicable laws, guidelines, and regulations.

Important: Pellea functions solely as a facilitator of the Contacts mentioned above, and Merchants bear the responsibility of defining the legal terms of services provided to the Customer or Client. In the event of any issues with the performance of the Services by you, the Customer or Client retains legal rights of recourse against you, the Merchant, directly.

   3. Quality of the Facilitation Services

3.1. The Facilitation Services will be provided by Pellea using reasonable care and skill. Time will not be of the essence, as we have stated on the Website that any Contacts will be provided within a prescribed period.

3.2. In the case of Pellea’s performance of the Facilitation Services, unless expressly stated otherwise in these Terms and Conditions, all warranties, conditions and other terms implied by law (whether by statute, common law or otherwise) are excluded from these Terms and Conditions.

3.3 The Website and the Facilitation Services do not guarantee your success in securing a Booking from a Prospective Customer or Client for the Services. The primary role of the Website is to facilitate contact between the Merchant and the Prospective Customer or Client. You are not entitled to any Fees from us if a Booking with the Merchant by a Prospective Customer or Client does not materialize.

   4. The Merchant’s obligations

4.1. You warrant to Pellea that the Services that you provide to your Customers or Clients will be performed by you and anyone acting on your behalf with due care and diligence, with integrity and to such high standard of quality as it is reasonable for the Customer or Client to expect in all the circumstances, and shall comply at all times with all laws, guidance and regulations that apply to your provision of the Services to your Customers or Clients (including, without limitation, those relating to data privacy, consumer law, and health & safety).

4.2. You will at all times: (a) cooperate with us in all matters relating to the Facilitation Services; (b) provide, promptly, such information as we may reasonably require, and ensure that it is accurate and complete in all material respects; (c) comply at all times with our Website Terms of Use; (d) comply with all policies and requirements as specified on the Website, as updated by us from time to time; (e) comply with any vetting requirements that we may impose on you from time to time; (f) ensure that you make it clear to Customers or Clients that any Services to be provided are provided to them by you and not by Pellea.

4.3. You will comply with all applicable laws, statutes, regulations and codes relating to anti-bribery and anti-corruption.

4.4. You shall not solicit or accept any payments outside the platform from Customers or Clients obtained through the Website. Breach of this condition constitutes a material violation of these Terms and Conditions and may result in immediate suspension or termination of the Merchant’s account.

4.5. You shall be duly qualified, certified, licensed, and/or otherwise authorized, as required by applicable law or industry standards, to provide the Services you offer through the Website. You shall maintain such qualifications and authorizations throughout the duration of your registration as a Merchant.

4.6. You shall maintain a valid and up-to-date background check, in accordance with standards reasonably required by Pellea and applicable law, as a condition of your continued registration as a Merchant. Pellea reserves the right to request proof of such background check at any time, and failure to provide or maintain an acceptable background check may result in suspension or termination of your account.

4.7. You shall obtain and maintain, at your own expense, appropriate and sufficient insurance coverage for the entire period that you remain registered as a merchant on the Platform. This must include professional liability insurance with coverage limits reasonably satisfactory to Pellea. Pellea reserves the right to request proof of insurance at any time. Failure to secure or maintain adequate insurance coverage, or to provide satisfactory proof upon request, may result in the suspension or termination of your merchant account.

   5. Intellectual Property Rights

The property and any copyright design rights or other intellectual property rights in any material, data or other information provided to you by Pellea, including all information and content on the Website (subject to any such rights of any third party), belong (or continue to belong) to Pellea.

   6. Data Protection

Please see our Privacy Policy and Cookie Policy for more information on how your personal information will be used.

   7. Liability

7.1. As provided for in Clause 2 above, you acknowledge that you remain contractually liable to Customers or Clients for the provision of the Services. Still, you acknowledge that Pellea may suffer reputational damage if you do not perform your contractual obligations under Merchant Contracts properly. You hereby agree to indemnify Pellea in full against all losses (including all direct, indirect and consequential losses), liabilities, costs, damages and expenses that we do or will incur or suffer, all claims or proceedings made, brought or threatened against Pellea by any person (including, without limitation Customers or Clients) and all losses, liabilities, costs (on a full indemnity basis), damages and expenses we do or will incur or suffer as a result of defending or settling any such actual or threatened claim or proceeding, in each case arising out of or in connection with the breach of your obligations set out in Clause 2 above.

7.2. Subject to Clause 7.3 below, Pellea will have no liability to you for any: (a) loss of profit, loss of sales or business (in each case whether direct, indirect or consequential); (b) loss of or damage to goodwill, loss of reputation or loss of opportunity (in each case whether direct, indirect or consequential); (c) any liability you may owe to any third party, including, but not limited to, a Customer or Client (in each case whether direct, indirect or consequential); (d) loss of use or value of any data or software (in each case whether direct, indirect or consequential); (e) indirect or consequential loss.

7.3. Nothing in these Terms and Conditions will operate to exclude or restrict any liability of either you or us: (a) that cannot be excluded or restricted in these Terms and Conditions in respect of death or personal injury resulting from negligence; (b) for its fraud or fraudulent misrepresentation or fraud or fraudulent misrepresentation by a person for whom it is vicariously liable; or (c) for any matter for which it is not permitted by law to exclude or limit, or to attempt to exclude or limit, its liability.

   8. Information & Confidentiality

8.1. Any information provided by Pellea or concerning Pellea’s affairs shall be kept confidential by you and all information provided by you which is so designated by you shall be kept confidential by Pellea; but the foregoing shall not apply to any documents or other materials, data or other information which enter the public domain (other than by breach of this Clause 8.1, or where any disclosure is required by law or regulatory authority.)

8.2. Neither party shall use the other’s name, trademarks, service marks or logos for any promotional or publicity purposes without the express written consent of the other.

   9. Termination

9.1. Without affecting any other right or remedy available to us, Pellea may withdraw your registration as a Merchant on the Website with immediate effect by giving you written notice: (a)  if you engage in the provision of Services and accept Fees from Customers or Clients outside the Website during your Term; (b) if you fail to comply with your obligations in Clause 4 relating to your performance of the Services Contract with your Customers or Clients; (c) if you receive a disproportionate number of complaints and/or bad reviews on the Website from Customers or Clients and/or Prospective Customers or Clients regarding your Services and/or dealings with Customers or Clients more generally; (d) if, in our absolute discretion, we consider your registration as a Merchant on the Website to be detrimental or potentially detrimental to the reputation of Pellea; (e) if you are subject to an investigation by a competent regulatory authority, including without limitation, the Information Commissioner, the Competition and Markets Authority or Trading Standards.

9.2. Without affecting any other right or remedy available to either of us, either you or we may withdraw your registration as a Merchant on the Website with immediate effect by giving written notice to the other: (a) if the other party commits a material breach of any term of these Terms and Conditions; (b) if the other party takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), being wound up, having a receiver appointed to any of its assets or ceasing to carry on its business; (c) if the other party suspends, or threatens to suspend or cease or threatens to cease to carry on all or a substantial part of its business or (d) if the other party’s financial position deteriorates to such an extent that it in the terminating party’s opinion the other party’s capability to adequately fulfil its obligations under these Terms and Conditions has been placed in jeopardy.

9.3. If you cease to provide the Services and/or you do not wish to continue to be listed on the Website, you shall notify us immediately so that we may withdraw your registration as a Merchant on the Website so that Prospective Customers or Clients are not provided with your details.

   10. General Provisions

10.1. These Terms and Conditions are personal to you, and you will not assign, transfer or subcontract any of your rights or obligations without our prior written consent.

10.2. Any notice required or permitted to be given by either party to the other under these Terms and Conditions is to be in writing, addressed to the other party at its trading address or such other address as may at the relevant time have been notified to the other party.

10.3. Nothing in these Terms and Conditions is intended to, or shall be deemed to, establish any partnership or joint venture between the parties, constitute one party the agent of the other party or authorize a party to make or enter into any commitments for or on behalf of the other party. The parties acknowledge and agree that each of them is an independent contractor, and nothing in these Terms and Conditions shall render either party (or any staff of a party) an employee of the other.

10.4. If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the remainder of the provisions in question shall not be affected.

10.5. These Terms and Conditions will be governed by the laws of the Province of Ontario, and the laws of Canada shall be subject to the exclusive jurisdiction of the Ontario and Canadian courts.

Pellea Inc. d.b.a. Pellea Fitness © 2016 – 2027

Suppliers Terms

Effective Date: January 01, 2026

These Terms and Conditions will apply to the facilitation services that Pellea will make available to you and are in addition to the website Terms of Use that apply from time to time, to your use of the Website (as defined below). 

  1. Definitions and Interpretation

1.1 In these Terms and Conditions, the following words and expressions have the following meanings:

“you / the Supplier” also referred to as the Managers”

This means the person or Supplier offering their Services to Merchants;

“Supplier Contract” also referred to as Merchant Contract

The contract between the Supplier and the Merchant for the provision of the Services;

“Request”

A “Request” denotes the initial communication initiated by a Prospective Merchant to the Supplier, expressing the desire to acquire the Services as outlined in clause 2.4 below;

“Booking”

A “Booking” is confirmed when a Request is accepted, and Fees are remitted, as outlined in clause 2.4 below;

the “Facilitation of Services”

The services provided by Pellea involve furnishing the Supplier with the contact details of a Prospective Merchant, including full name, billing address, phone number, and email address, after the Prospective Merchant has paid Fees. This facilitates the transition of the Prospective Merchant into a Contact, as detailed in clause 2.4 below;

“Fees”

The compensation due from the Merchant for the acquisition of the use of the facilities;

“Contact”

A Prospective Merchant whose contact details have been supplied to a Supplier as part of the Facilitation Services;

“Prospective Merchants” or also referred to as Prospective Teachers

Businesses and consumers who use the Website to find a Supplier for the acquisition Services as they require;

the “Services”

The use of facilities for activities like swimming lessons, training sessions, etc., provided by a Supplier to the Merchant;

“Merchant” also referred to as Teacher

This means the person or Merchant using Services from the Suppliers.

“us” / “we” / “Pellea”

Pellea Inc. d.b.a Pellea Fitness/Fitness.pellea.com registered address 96 Gerrard Street East, Toronto, Ontario, Canada, M5B 1G7 (registered in Canada);

the “Website”

Means fitness.pellea.com

1.2. All headings are for ease of reference only and will not affect the construction or interpretation of these Terms and Conditions;

1.3. References to a “person” include any individual, body corporate, association, partnership, firm, trust, organization, joint venture, government, local or municipal authority, governmental or supra-governmental agency or department, state or agency of the state or any other entity (in each case whether or not having separate legal personality);

1.4. References to any legislation or legislative provision will include any subordinate legislation made under it and will be construed as references to such legislation, legislative provision and/or subordinate legislation as modified, amended, extended, consolidated, re-enacted and/or replaced and in force from time to time;

1.5. Any words following the words “include”, “includes”, “including”, “in particular” or any similar words or expressions will be construed without limitation and accordingly will not limit the meaning of the words preceding them, and the ejusdem generis rule will not apply;

1.6. References to “in writing” or “written” include e-mail.

   2. Pellea’s contractual model & a description of the facilitation Service

2.1. Upon your agreement to these Terms and Conditions, Pellea will periodically furnish you with the contact details of potential Merchants, as further detailed below.

2.2. Pellea administers the Website, designed to streamline the dissemination of Prospective Merchants’ contact details to Suppliers, enabling the provision of a diverse array of Services.

2.3. Potential Merchants can utilize the Website’s search functionality to explore Supplier profiles, store information, and details about products/services. This allows them to assess whether the offerings align with their requirements. Conversely, Suppliers can search the Website for information on Prospective Merchants, focusing on the basic information provided in their profiles.

Upon a Prospective Merchant’s Booking with a Supplier on the Website, we will furnish the Supplier with the contact details of the respective Merchant. It is the Supplier’s responsibility to initiate contact with the Merchant for supplementary information and logistical purposes.

2.4. Upon acceptance of these Terms and Conditions, you acknowledge the necessity to register as a “Supplier” on the Website to deliver the Services. Prospective Merchants will initiate requests for a Supplier, and it is at your discretion to accept or decline the request. If you choose to accept, the Prospective Merchant must complete the Booking by remitting the applicable Fees. Following the completion of the Booking with the Supplier on the website, you will be granted access to the relevant contact details of the Prospective Merchant. Pellea will provide you with the contact details furnished by Prospective Merchants, henceforth referred to as Contacts, facilitating direct communication. Once you engage with the Contact for additional informational and logistical purposes, they will transition into a Merchant of the Supplier and may be subject to the Supplier’s legal terms of service.

2.5 Upon the successful registration of a Supplier on the Website, Pellea will grant the Supplier access to the Supplier’s profile on the Website. This profile includes a feature allowing Merchants to evaluate the Supplier’s performance, and such reviews will be publicly visible on the Website for Prospective Merchants. You acknowledge and agree that the opinions expressed in these reviews are solely those of the Merchants, and Pellea bears no liability to you for the content of such reviews. It is your responsibility to ensure that any website linked to your profile on the Website adheres to all applicable laws, guidelines, and regulations.

Important: Pellea functions solely as a facilitator of the Contacts mentioned above, and Suppliers bear the responsibility of defining the legal terms of services provided to the Merchant. In the event of any issues with the performance of the Services by you, the Merchant retains legal rights of recourse against you, the Supplier, directly.

   3. Quality of the Facilitation Services

3.1. The Facilitation Services will be provided by Pellea using reasonable care and skill. Time will not be of the essence, as we have stated on the Website that any Contacts will be provided within a prescribed period.

3.2. In the case of Pellea’s performance of the Facilitation Services, unless expressly stated otherwise in these Terms and Conditions, all warranties, conditions and other terms implied by law (whether by statute, common law or otherwise) are excluded from these Terms and Conditions.

3.3. The Website and the Facilitation Services do not guarantee your success in securing a Booking from a Prospective Merchant for the Services. The primary role of the Website is to facilitate contact between the Supplier and the Prospective Merchant. You are not entitled to any Fees from us if a Booking with the Supplier by a Prospective Merchant does not materialize. 

   4. The Supplier’s obligations

4.1. You warrant to Pellea that the Services that you provide to your Merchants will be performed by you and anyone acting on your behalf with due care and diligence, with integrity and to such high standard of quality as it is reasonable for the Merchant to expect in all the circumstances, and shall comply at all times with all laws, guidance and regulations that apply to your provision of the Services to your Merchants (including, without limitation, those relating to data privacy, consumer law, and health & safety).

4.2. You will at all times: (a) cooperate with us in all matters relating to the Facilitation Services; (b) provide, promptly, such information as we may reasonably require, and ensure that it is accurate and complete in all material respects; (c) comply at all times with our Website Terms of Use; (d) comply with all policies and requirements as specified on the Website, as updated by us from time to time; (e) comply with any vetting requirements that we may impose on you from time to time; (f) ensure that you make it clear to Merchants that any Services to be provided are provided to them by you and not by Pellea.

4.3. You will comply with all applicable laws, statutes, regulations and codes relating to anti-bribery and anti-corruption.

   5. Intellectual Property Rights

The property and any copyright design rights or other intellectual property rights in any material, data or other information provided to you by Pellea, including all information and content on the Website (subject to any such rights of any third party) belong (or continue to belong) to Pellea.

   6. Data Protection

Please see our Privacy Policy and Cookie Policy for more information on how your personal information will be used.

   7. Liability

7.1. As provided for in Clause 2 above, you acknowledge that you remain contractually liable to Merchants for the provision of the Services, but you acknowledge that Pellea may suffer reputational damage if you do not perform your contractual obligations under Merchant Contracts properly. You hereby agree to indemnify Pellea in full against all losses (including all direct, indirect and consequential losses), liabilities, costs, damages and expenses that we do or will incur or suffer, all claims or proceedings made, brought or threatened against Pellea by any person (including, without limitation Merchants) and all losses, liabilities, costs (on a full indemnity basis), damages and expenses we do or will incur or suffer as a result of defending or settling any such actual or threatened claim or proceeding, in each case arising out of or in connection with the breach of your obligations set out in Clause 2 above.

7.2. Subject to Clause 7.3 below, Pellea will have no liability to you for any: (a) loss of profit, loss of sales or business (in each case whether direct, indirect or consequential); (b) loss of or damage to goodwill, loss of reputation or loss of opportunity (in each case whether direct, indirect or consequential); (c) any liability you may owe to any third party, including, but not limited to, a Merchant (in each case whether direct, indirect or consequential); (d) loss of use or value of any data or software (in each case whether direct, indirect or consequential); (e) indirect or consequential loss.

7.3. Nothing in these Terms and Conditions will operate to exclude or restrict any liability of either you or us: (a) that cannot be excluded or restricted in these Terms and Conditions in respect of death or personal injury resulting from negligence; (b) for its fraud or fraudulent misrepresentation or fraud or fraudulent misrepresentation by a person for whom it is vicariously liable; or (c) for any matter for which it is not permitted by law to exclude or limit, or to attempt to exclude or limit, its liability.

   8. Information & Confidentiality

8.1. Any information provided by Pellea or concerning Pellea’s affairs shall be kept confidential by you and all information provided by you which is so designated by you shall be kept confidential by Pellea; but the foregoing shall not apply to any documents or other materials, data or other information which enter the public domain (other than by breach of this Clause 8.1, or where any disclosure is required by law or regulatory authority.)

8.2. Neither party shall use the other’s name, trademarks, service marks or logos for any promotional or publicity purposes without the express written consent of the other.

   9. Termination

9.1. Without affecting any other right or remedy available to us, Pellea may withdraw your registration as a Supplier on the Website with immediate effect by giving you written notice: (a)  if you engage in the provision of Services and accept Fees from Merchants outside the Website during your Term; (b) if you fail to comply with your obligations in Clause 4 relating to your performance of the Services Contract with your Merchants; (c) if you receive a disproportionate number of complaints and/or bad reviews on the Website from Merchants and/or Prospective Merchants regarding your Services and/or dealings with Merchants more generally; (d) if, in our absolute discretion, we consider your registration as a Supplier on the Website to be detrimental or potentially detrimental to the reputation of Pellea; (e) if you are subject to an investigation by a competent regulatory authority, including without limitation, the Information Commissioner, the Competition and Markets Authority or Trading Standards.

9.2. Without affecting any other right or remedy available to either of us, either you or we may withdraw your registration as a Supplier on the Website with immediate effect by giving written notice to the other: (a) if the other party commits a material breach of any term of these Terms and Conditions; (b) if the other party takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), being wound up, having a receiver appointed to any of its assets or ceasing to carry on its business; (c) if the other party suspends, or threatens to suspend or cease or threatens to cease to carry on all or a substantial part of its business or (d) if the other party’s financial position deteriorates to such an extent that it in the terminating party’s opinion the other party’s capability to adequately fulfil its obligations under these Terms and Conditions has been placed in jeopardy.

9.3. In the event that you cease to provide the Services and / or you do not wish to continue to be listed on the Website, you shall notify us immediately so that we may withdraw your registration as a Supplier on the Website so that Prospective Customers are not provided with your details.

   10. General Provisions

10.1. These Terms and Conditions are personal to you, and you will not assign or transfer or subcontract any of your rights or obligations without our prior written consent.

10.2. Any notice required or permitted to be given by either party to the other under these Terms and Conditions is to be in writing, addressed to the other party at its trading address or such other address as may at the relevant time have been notified to the other party.

10.3. Nothing in these Terms and Conditions is intended to or shall be deemed to, establish any partnership or joint venture between the parties, constitute one party the agent of the other party, or authorize a party to make or enter into any commitments for or on behalf of the other party. The parties acknowledge and agree that each of them is an independent contractor, and nothing in these Terms and Conditions shall render either party (nor any staff of a party) an employee of the other.

10.4. If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the remainder of the provisions in question shall not be affected.

10.5. These Terms and Conditions will be governed by the laws of the Province of Ontario, and the laws of Canada shall be subject to the exclusive jurisdiction of the Ontario and Canadian courts.

Pellea Inc. d.b.a. Pellea Fitness © 2016 – 2027

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