Effective Date: January 01, 2024

At Pellea Inc.’s Pellea Fitness (hereinafter “Pellea”), we do everything we can to make sure you are happy with your purchase, but we know that sometimes a product or service is just not right. We’ve made our Returns, Cancellations, and Refunds Policy as easy as possible. For our Returns, Cancellations, and Refunds Policy see the sections below.

Thank you for shopping at Pellea.

Please read this Returns, Cancellations, and Refunds Policy carefully. This is the Returns, Cancellations, and Refunds Policy of Pellea. and is licensed by Pellea.

Returns Requirements

We can issue members (“customers” or “clients”) refunds, minus the service fee of 2.9% – 3.5% plus .30 cents CAD of the original charge for products returned up to 28 days after the purchase date of the product.

Cancellation Requirements

We can issue members (“customers” or “clients”), refunds, minus the service fee of 2.9% – 3.5% plus .30 cents CAD of the original charge for services canceled up to 6 days after the purchase date of the service.

To be eligible for a refund, your product(s) or service(s) must be returned, canceled, and unused. It must also be of the original purchase date.

To complete your refund request, we need a receipt or proof of purchase.

Please do not send your receipt or proof of purchase back to the vendor (‘merchant”).

We recommend contacting us for help if you experience any issues purchasing our products or services.

Refunds Request

Once your refund request is received and reviewed, we will send you an email to notify you that we have received a receipt or proof of purchase for our products or services. We will also notify you of the approval or rejection of your refund.

If you are rejected, then Pellea Inc. will tell the member that the return has been rejected and no refund will be issued to the member. The member can choose one of the following options.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet or have any questions about our Returns, Cancellations, and Refunds Policy, please contact us:

By visiting this page on our website: https://fitness.pellea.com/contact-us